C R DeBrill's, Income Tax & Financial Service

The cardholder called on May 28, 2015 stating that the A/C on her property at [redacted] was not working and wanted service.At this time we were only doing work for our Service Contract customers and told her that if she wanted to buy a Service Contract for her unit we could...

provide service to her. She agreed to buy a contract for the a/c portion of her system which cost $109.00 and gives her apreventative maintenance on her system to be scheduled at a later date. Our service charge to go out would be at $95.00 per hour plus parts.She said that she wanted the unit fixed as her daughter and grandchildren were renting her house from her.When the technician accessed the unit he found that the unit was out of refrigerant and also suggested putting on a hard start kit on the unit.He told her that the unit needed to be replaced.  The owners daughter gave the go ahead to add the refrigerant and put on the hard start kit.The technician put in 11 pounds of refrigerant at $95.00 per pound and a hard start kit which cost $225.00.  With the $95.00 per hour service call charge (which should have been $125.00 for the weekend) the bill for the call totaled $1,365.00.When the administrative assistant called for payment the customer was upset about the charge.  She told her most of the charge was for the refrigerant and that she would not require her to purchase the Service Contract if she did not want to.  She was satisfied with taking the$109.00 and the $95.00 Service charge off the bill and agreed to pay for One hour labor, material and part. She was happy to get the a/c working for her daughter and grandchildren and paid the remainder amount with her credit card.