C R Electrical Services

Complaint: [redacted] I am rejecting this response because: I was directed by the Company's reservation representative to write in the alterations to the contract on the contract itselfPlease, see the contract attached, where I wrote in the contract confirming this was at the direction of the Company, in questionThis was not an arbitrary decision made by me as a "want", as the Company representative responding to this Revdex.com Compliant now statedAdditionally, the company can not come back (as it now has) because of a Revdex.com compliant and add a charge of $arbitrarily, stating I now have a balance of $on the initial $overchargedIf I truly had a balance of $56.00, that would mean I was over-charged initially anywayThis company has shown to have poor business practices, poor integrity and poor customer service throughout this process by not honoring the direction of their representativesThey provided the keys to the property in acceptance of the contractual objections, and now they are not refunding the $overcharged Regards, [redacted]

Mrs*** - In light of your recent filing with the Revdex.com, this caused me to further research your claim that we own you a credit of $28.00, however after further review we did discover a discrepancy with the billing for your stay.In accordance with the information you submitted we have
determined that there is a balance of $due on your accountThe detailed information is itemized below.Hilltop Cottage:July 2-$per night for nights = $390.00Additional guests (adult) $per night for nights = $Dogs at a one time fee per pet = $50.00Total Rent:$515.00Total charges including tax/fees - $576.80Garden Cottage:July 2-$per night for nights = $390.00Additional guests (child age 4) $per night for nights = $Dogs at a one time fee per pet = $50.00Total Rent:$515.00Total charges including tax/fees - $576.80The above calculations total $1,153.60Amount Paid by you: $1,097.60This leaves a balance of $due on your accountOf which we have not received payment from Mrs***I have emailed this information to Mrs*** and have not heard a response from her.Thank you***

Complaint: ***
I am rejecting this response because:The signed contracts that were provided to the company via email specified the amounts for the rental that I would agree to pay and requested the company to contact me in the event they disagreed with the conditionsThey did not contact meI even specified in the contract that the reservations office requested me to write in the correct amountAdditionally, I wrote in the body of the contract's email what the amount was that should be charged This is the contract that the company accepted, and issued keys to the properties for, as agreement to the terms and amounts specifiedIn reference to the company's response regarding their review of records, it indicates that I owe $for an additional personHowever they state a balance on the account is $If this is the company's argument, they initially overcharged me originally from the startFrom my initial conversations on the phone with the reservation staff, I alway communicated a year old would be on the premises, of which, I was NEVER told this would count as a $per day extra person and nor does your company's initial paperwork reflect thatThe company owes me the $overcharge, as 1) they agreed to the amount specified in the contract by issuing the keys to the property and 2) this new charge that has now come out of thin air is invalidThe $is still owed from this company
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I look forward to hearing from the owner of the *** *** property regarding the damage and unauthorized charges.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I was not contacted my Wimberly LodgingI have no voicemails or emails regarding this issueSince All Wimberley Lodging only communicated with me via email regarding reservations and signing of documents, I would assume they would also attempt to reach me that wayI was no contactedIf the owner had issues someone should have asked about concerns and informed of when I would be chargedI will not take responsibility for something that did not happen and if the owner cannot refund me then I will expect a refund from All Wimberley LodgingThey are the company that charged my account and they are company that keeps my information on fileNot the ownerAs of 12:09pm today I still have not received a receipt of the charges.
*** ***

We are sorry, to be in this situation, as we do make every reasonable effort to ensure that guests enjoy their stay, and that the properties are respectedThe owner of the property has requested Mrs***’ contact information, which I have forwarded Mrs***’ email and phone number and she will be attempting to contact Mrs*** tomorrowIt is our hopes that they are able to resolve this matter amicably

Complaint: [redacted]
I am rejecting this response because:
I was directed by the Company's reservation representative to write in the alterations to the contract on the contract itself. Please, see the contract attached, where I wrote in the contract confirming this was at the direction of the Company, in question. This was not an arbitrary decision made by me as a "want", as the Company representative responding to this Revdex.com Compliant now stated. Additionally, the company can not come back (as it now has) because of a Revdex.com compliant and add a charge of $75 arbitrarily, stating I now have a balance of $56.00 on the initial $1097.60 overcharged. If I truly had a balance of $56.00, that would mean I was over-charged initially anyway. This company has shown to have poor business practices, poor integrity and poor customer service throughout this process by not honoring the direction of their representatives. They provided the keys to the property in acceptance of the contractual objections, and now they are not refunding the $28 overcharged.
Regards,
[redacted]

If the claim of the amount Mrs [redacted] claimed to "want" to pay were a valid assumption on her part, the amount of the rental would have been signed off on and changed internally and resent to Mrs. [redacted]. Furthermore, in her documentation to us, she admits to having an infant and a 4 year old that were not taken into account in her figures. I am very sorry, but the rental agreement was sent to her and we did not authorize any adjustments to the agreement. The charges are clearly spelled out on the web site. At this point there is nothing further we can do to help Mrs. [redacted].

First, I would like to express that, as a reservation service, we are the middleman in many situations. That said the owner of [redacted] sent an email on May 8th notify us that the guests had left the AC on 60 with the windows open, thus causing the AC to freeze up. She also stated to me the...

umbrellas around the pool were left open, therefore the wind caught one of them causing it to break. On May 16th the owner notified us that there was $115.00 worth of repairs due to these issues and she wanted to be paid for the damages. Due to credit card fees, our office charges a $5.00 processing fee for extra charges. Our office made several attempts to contact the renter to discuss this issue with her and our attempts at a returned call from her went unanswered. When we ran the charge for the damages, we have a policy to email the guest to make them aware of the situation, however we were not able to email the renter prior to he emailing us, and for that we do apologize. The renter has asked for detailed billing reguarding the damage, which we have asked the owner for, and we will be sending that to the renter when we receive that from the owner. I understand that Mrs. [redacted] is requesting an refund for the amount charged to her card, however, I am unable to process that request without the owners approval. If/When the owner offers that as a resolution, our office will be happy to refund that to her.