I am rejecting this response because: As I explained before, not only the return policy (about hours)has not been communicated to me by the manager, at the point of purchase, but the manager himself ( [redacted] ) personally assured me that if I was unhappy with the product, I would be able to returnNothing about hour deadline, he just said a 10% of the whole cost would be subtractedThus, he cheated intentionally and failed to disclose Their return policy, is not as clear as they claimOn one hand it says "No merchandise will be authorized for return after hours"And right after that it reads "When merchandise is authorized for RETURN, a manager's signature is requiredThus, it's NOT a matter of a consistent policy, but a manager's subjective decision I did not use the bed for days, as they claimI simply kept the bed for days, because it was the Thanksgiving and then the Thanksgiving weekend; there were much better things to doAnd hence the delayBeck's Furniture also did not comply with the Revdex.com's day respond policy because of holidaysIt took them 14+ days to respondWhere they punished for the failure to act in timely manners?
We are rejecting your response for multiple reasons that I will further explain in detail belowAfter receiving our mattress order incomplete we took the time to contact the business to find out whyWhile I completely understand that the order was placed into the system incorrectly, this wasn't the primary issue that prompted my complaintWe called Becks after the delivery that day, and my fiance was then hung up on multiple times by your customer service departmentOnce he asked to speak with a manager he was finally transferred to [redacted] to discuss the issueWe also understand that it is policy to not give out a specific time for delivery, and it may be on the back of the receipt stating thatWe were told by a representative of YOUR company that the new delivery would be set for Monday at 5:30pm, and we didn't question that because of the fact that the error was made by YOUR companyWe both received a phonecall on Monday at 1:00pm informing us the delivery truck would be at our house in minutesMy fiance took the time to go ahead and call the store to find out what was going on.He spoke with a CSR, and was then transferred to the Delivery ManagerThe Delivery Manager informed him that the latest that he could deliver this item was 3:30pm thatday, and that if that didn't work there would have to be a reschedule, which would include a feeAt one point in the conversation a response from the Delivery Manager was made towards my fiance in a very aggressive and challenging wayHe was not only disrespectful during this phone call, but lacked all remorse toward the fact that it was HIS company that messed this up for now a second timeNever once apologizing or attempting to actually find a resolution that worked for everyoneI then took the time to call the store because I had adjusted my work schedule that day to adhere to the delivery time that was given to usMeaning that if we had to indeed reschedule again, I would then be out money because of itWhen I called I spoke with a CSR, who then transferred me to the Delivery ManagerWhen I spoke with him he said that he couldn't deliver it past 3:30pm, but could reschedule for ThursdayAgain lacking all ability to present any compassion or remorse toward your customersI told him this was unacceptable because this was something that was messed up by Becks and has now affected my incomeI informed him that something would need to be figured out today, and that this item would need to be delivered todayHe placed me on hold for a few minutes before someone picked up and said, “This is ***”That was it, no other introductionAfter asking who he actually was, he informed me that he was the Store ManagerI told him the issue that we were having and he apologized for the “miscommunication” withabsolutely no genuine aspect to the apology in the slightestHe placed me on hold to see if there was any “discount” that he could offerAfter coming back he informed me that because we took advantage of a promotion in your store, where delivery was free if you spent over $899.00, he could not offer anythingI told him that this situation was unacceptable and that if that were the case we would need to go ahead and return this itemHis response was, “Okay, well go ahead and contact our customer service department to set that up because I don't want anymore miscommunicationThank you”No sincerity in anything that he said and the attitude of “I don't really care that you're having this issue, so let me pass you off”I contacted the customer service department and was informed that the store does not accept mattress returnsConvenientWhile I understand why mattresses are unable to be returned, do you not think that should have been mentioned to me by the STORE MANAGER? I informed her that I had spoken with ***, and she said she would get in contact with him and her manager and get back to meI never received any call back from any CSR about the returnAfter speaking with my fiance we decided that it was too much stress and chaos and to just reschedule the deliveryMy fiance called and spoke with the Delivery Manager, who then told him that he wouldn't be able to reschedule the delivery until the merchandise was back at the storeEven though when I spoke with him the day prior he was ready to reschedule usHe told my fiance that once it came back though no one would be there to reschedule and that he would call him in the morning to do itOf course the next day a call was never received for the rescheduleMy fiance then called the store again and spoke with [redacted] our salesman, after being hung up on AGAIN by your CSRHe informed us that there would be a $delivery fee added onto it, and that he would speak with his manager to get that taken offAfter he spoke with his manager he took off the fee, and then rescheduled the delivery for ThursdayI requested that his manager give me a call that day to explain to me what happened with everything and whyI received a phone call later that day from your sales manager ***He graciously apologized for the entire situation with pure sincerity in his voiceHe was the FIRST of your employees to actually genuinely apologize for the situation, and come up with a plan to find a solutionHe was the FIRST of your employees to listen to my concerns and frustrations, apologize, and come up with a resolutionHe informed me he would call me Saturday to make sure that our delivery went well, and to give me the update on the discussions being had with the owner, vp, and other managers about this situationHe was the FIRST of your employees to make an effort to follow through with usWe are rejecting your response to this issue because the service we received was not only disrespectful and unethical, but purely ridiculousThe primary focus of profit based businesses SHOULD be customer satisfaction, and that was vastly lacking with your companyIt took us three weeks to receive our entire order that we purchased for over $We spoke with three different managers with your store, and only ONE presented any sign of customer service or attempt at a resolution that worked for everyoneMy fiance was hung up on multiple times by your CSRs, and primarily one named [redacted] While you can make the excuse that it was the “phone system” this seems to be a WIDELY known issue with your company per Yelp reviewsWe were return customers that have spent a decent amount of money, planned to do so in the future, and sent a lot of people your wayIt took this one week of pure chaos to keep us from ever stepping foot inside your store againBetween the two of us we have over two decades of customer service background, and are both absolutely appalled at the way we were treatedWe were both absolutely appalled that your Delivery Manager had the audacity to challenge my fianceWe will also be telling our story to many people that we know, and urge them to take their business elsewhereBecause of the lack of training, and customer service skills displayed by Becks Furniture you will be losing profitOur only hope for this situation is that you take the issues that I have listed out, and implement a plan to make sure they DO NOT happen to anyone elseThank you
In reply to you email below, I am able to send these pictures to you just now, and I apologize for not sending them any sooner The reason for this delay was because my nice [redacted] and her husband have been very ill over the holidays and I have been receiving chemo therapy for several months now for a cancer that I am fighting Today seems a better day for me to take care of this issue.On your email below you stated that Becks furniture replied stating that the customer is using the stretchers to climb up the chairsAs you can see the chairs are very tall and one need to have a foot rest to seat on them There was no miss use of the chairs on the customer side Apparently, these chairs are made of such a cheap material that can’t handle even a foot rest weight This situation wouldn’t have happened if they bought a chairs made of wood; these chairs seems to have been made of a pressed cardboard as you can see on the pictures below The replacement chair also broke within a few of days use and they want to replace them only if payment is received, but my niece and her husband wouldn’t do such expense for another few days of use again.The bed frame, as you can see on the picture below, has been ripped apart, which indicates the material used is not wood as they stated it is My niece only weighs pounds and this wouldn’t have happened if the bed was made of wood They are seeking reimbursement of their funds and the return of these very cheaply made products Their statement on the back of the invoice states that they only provide quality products to their customers, which is not a true statement.My niece and her husband are a new couple starting a new life, and when they needed to furnish their apartment, they thought they would do better to buy a brand new furniture rather than a used one, using their hard earned money, which now they don’t have to replace them with another furniture I told them that they would have been better off if they bought the furniture made of real wood at a garage sale or [redacted] ***I would like to request from you the reopening of this case in consideration of the conditions stated above, and would appreciate you cooperation in helping us get their money back and the return of these products.Thank you so much for all the help you can provide in this situationIf you have any question, would you please call me at the number below? My niece [redacted] and her husband do not speak English, that’s the reason why I am helping them take care of this issueYours truly, [redacted] Aunt of [redacted] and Samuel Aquino [redacted] ***
The "footrest" is actually a stretcher designed to hold the chair legs together, not put your feet on or for children to use to climb into the chairsThis was communicated to the customerAs a courtesy to the customer we replaced the legs and stretchersAs evident by the customers complaint they have continued to use the stretchers as a "footrest"causing the chairs to breakWe will replace the damaged stretchers again provided the customer pays for the replacement partsRegarding the bunk bedWe have sold almost of these beds starting in 2013, and have not had any problems with them.This bed is designed for children however, the customer has told us that an adult sleeps on the bottom bedEven though this could be a factor in the bed rail failing, we have ordered a replacement and will complete the repair as soon as possibleThis is not defective merchandise and we will not allow a return after nine months of use
This customer has a small stain on the "deck" of the chaiseNot a cushion, the actual black deck that is under the cushion and is never exposedOur first attempt to exchange unfortunately had a similar stainWe have pulled more new stock and found one that is perfect and are attempting to set delivery on it now
We have contacted the Manufacturer on behalf of the customer asking them to allow the customer to exchange this sectionalWe are waiting for the response
We have received seat covers and one inback and outback for one of the seatsThese will be replacedWe are scheduled to be in the customers home on 8/20/
Per the customers request, we refunded the balance due of $to her finance accountIf the customers balance due to the finance company is less than $863.95, the finance company will issue a check to the customer for the the balanceThis was confirmed with the customer prior to refunding her account
This sofa is not leather it is a polyurethane blendWe brought the set in for repairs and it was noted that there was no fading rather it had some sort of residue on itWe cleaned the areas and restored the set to factory conditionOnce the customer contacted us again we initiated the replacement of the seat and back covers per the factory warrantyWe will warrant the replaced covers from the date of repair so the customer can be assured that should the new covers fail we will authorize a re-selection
We do apologize for the inconvenience, the sales associate is relatively new and used the mattress only item number when entering the sale in our computerWe have gone over this with the associate and they are aware of their mistake and how to prevent this from happening in the future.I am not sure what happened with the phones we are still testing our systemRegarding the delivery time frame, we do not have the ability to set specific time frames this is due to the fact that the routes are computer generatedThis is explained at the point of sale and also noted on the back of the sales order so I am not sure what more can be done to inform our customers that we cannot set specific delivery time frames.Again we apologize for the inconvenience and will continue to try and resolve these issues.?
We are sorry to hear this customer is upset, however, it is documented on the invoice that the customer signed acknowledging that they were aware of the policies stated on the back of the invoiceParagraph is titled "Delivery Information" in this paragraph it states "If you cancel this delivery within hours of your delivery date, you will be charged a cancellation fee of $or up to 10% of the merchandise subtotal, whichever is greater." Our deliveries are set by a computer and there is no way to allow for time framesThis policy is explained at the point of sale.For you information I have verified with our accounting department and this customer was not charged a re-delivery feeIf they have evidence to the contrary we would be glad to look into the situation further
I am rejecting this response because: I see the same response from Beck s furniture which am not satisfied as they show no concern regarding the complaint and I definitely not want to return a used itemThey said it was an old issue but they did not respond by email for a month which made me complaint to Revdex.comAm expecting a compensation for a product which does not meet the requirements and made me to and fro with phone calls and follow up
I believe this has been resolvedAccording to our reports we serviced the recliner installing a new glideWe have a hardwood floor waiver that customers sign stating they are responsible for protecting their floors when placing furniture directly on itAs a courtesy we sent a technician to perform a touch up of the floorThe customer is happy
We were able to convince the factory to assist this customer, we exchanged their merchandise on the 16th of FebruaryThank you for your help in resolving this matter,
I am rejecting this response because: [redacted] ,I was on the phone when they calledAll they did was leave a message asking me to call them to schedule the drop off the chaise platformIgnoring all of my other requestsI called Consumer Affairs and they haven't assigned a rep to my case yetSo possibly they might be able to get some of my money back or reprimand them in some wayI'd like Beck's to ship the chaise platform to meI am not waiting around for deliveryThe chase is probably 3'x3' or lessIt's not large, so it can be shippedIf the replacement is defective, they can come and pick it upI have several birthdays, including my own, plus Christmas to prepare for, so I have very limited time this monthThey haven't compromised at all, so this is my final offer I'm personally done with their absolute disregard for any common courtesy or customer serviceThey are losing a customer and possibly ensuring a lawsuit from meI appreciate your help with all of this.Regards, [redacted]
I am rejecting this response because:I believe I will still receive another stained item from this company. It has taken them more than three months to attempt to solve this issue. I am no longer taking time out of my schedule to wait around for a delivery guy when there is a high likelihood they will delivery damaged goods.I simply want a full refund for the cost, delivery, and tax that I paid for the couch. $628.16I no longer want to prolong this issue. This whole situation has left me very frustrated. I suffer from anxiety and do not need additional stress during this busy holiday season. Sincerely,Angelina Arrieta
I am rejecting this response because: As I explained before, not only the return policy (about hours)has not been communicated to me by the manager, at the point of purchase, but the manager himself ( [redacted] ) personally assured me that if I was unhappy with the product, I would be able to returnNothing about hour deadline, he just said a 10% of the whole cost would be subtractedThus, he cheated intentionally and failed to disclose Their return policy, is not as clear as they claimOn one hand it says "No merchandise will be authorized for return after hours"And right after that it reads "When merchandise is authorized for RETURN, a manager's signature is requiredThus, it's NOT a matter of a consistent policy, but a manager's subjective decision I did not use the bed for days, as they claimI simply kept the bed for days, because it was the Thanksgiving and then the Thanksgiving weekend; there were much better things to doAnd hence the delayBeck's Furniture also did not comply with the Revdex.com's day respond policy because of holidaysIt took them 14+ days to respondWhere they punished for the failure to act in timely manners?
We are rejecting your response for multiple reasons that I will further explain in detail belowAfter receiving our mattress order incomplete we took the time to contact the business to find out whyWhile I completely understand that the order was placed into the system incorrectly, this wasn't the primary issue that prompted my complaintWe called Becks after the delivery that day, and my fiance was then hung up on multiple times by your customer service departmentOnce he asked to speak with a manager he was finally transferred to [redacted] to discuss the issueWe also understand that it is policy to not give out a specific time for delivery, and it may be on the back of the receipt stating thatWe were told by a representative of YOUR company that the new delivery would be set for Monday at 5:30pm, and we didn't question that because of the fact that the error was made by YOUR companyWe both received a phonecall on Monday at 1:00pm informing us the delivery truck would be at our house in minutesMy fiance took the time to go ahead and call the store to find out what was going on.He spoke with a CSR, and was then transferred to the Delivery ManagerThe Delivery Manager informed him that the latest that he could deliver this item was 3:30pm thatday, and that if that didn't work there would have to be a reschedule, which would include a feeAt one point in the conversation a response from the Delivery Manager was made towards my fiance in a very aggressive and challenging wayHe was not only disrespectful during this phone call, but lacked all remorse toward the fact that it was HIS company that messed this up for now a second timeNever once apologizing or attempting to actually find a resolution that worked for everyoneI then took the time to call the store because I had adjusted my work schedule that day to adhere to the delivery time that was given to usMeaning that if we had to indeed reschedule again, I would then be out money because of itWhen I called I spoke with a CSR, who then transferred me to the Delivery ManagerWhen I spoke with him he said that he couldn't deliver it past 3:30pm, but could reschedule for ThursdayAgain lacking all ability to present any compassion or remorse toward your customersI told him this was unacceptable because this was something that was messed up by Becks and has now affected my incomeI informed him that something would need to be figured out today, and that this item would need to be delivered todayHe placed me on hold for a few minutes before someone picked up and said, “This is ***”That was it, no other introductionAfter asking who he actually was, he informed me that he was the Store ManagerI told him the issue that we were having and he apologized for the “miscommunication” withabsolutely no genuine aspect to the apology in the slightestHe placed me on hold to see if there was any “discount” that he could offerAfter coming back he informed me that because we took advantage of a promotion in your store, where delivery was free if you spent over $899.00, he could not offer anythingI told him that this situation was unacceptable and that if that were the case we would need to go ahead and return this itemHis response was, “Okay, well go ahead and contact our customer service department to set that up because I don't want anymore miscommunicationThank you”No sincerity in anything that he said and the attitude of “I don't really care that you're having this issue, so let me pass you off”I contacted the customer service department and was informed that the store does not accept mattress returnsConvenientWhile I understand why mattresses are unable to be returned, do you not think that should have been mentioned to me by the STORE MANAGER? I informed her that I had spoken with ***, and she said she would get in contact with him and her manager and get back to meI never received any call back from any CSR about the returnAfter speaking with my fiance we decided that it was too much stress and chaos and to just reschedule the deliveryMy fiance called and spoke with the Delivery Manager, who then told him that he wouldn't be able to reschedule the delivery until the merchandise was back at the storeEven though when I spoke with him the day prior he was ready to reschedule usHe told my fiance that once it came back though no one would be there to reschedule and that he would call him in the morning to do itOf course the next day a call was never received for the rescheduleMy fiance then called the store again and spoke with [redacted] our salesman, after being hung up on AGAIN by your CSRHe informed us that there would be a $delivery fee added onto it, and that he would speak with his manager to get that taken offAfter he spoke with his manager he took off the fee, and then rescheduled the delivery for ThursdayI requested that his manager give me a call that day to explain to me what happened with everything and whyI received a phone call later that day from your sales manager ***He graciously apologized for the entire situation with pure sincerity in his voiceHe was the FIRST of your employees to actually genuinely apologize for the situation, and come up with a plan to find a solutionHe was the FIRST of your employees to listen to my concerns and frustrations, apologize, and come up with a resolutionHe informed me he would call me Saturday to make sure that our delivery went well, and to give me the update on the discussions being had with the owner, vp, and other managers about this situationHe was the FIRST of your employees to make an effort to follow through with usWe are rejecting your response to this issue because the service we received was not only disrespectful and unethical, but purely ridiculousThe primary focus of profit based businesses SHOULD be customer satisfaction, and that was vastly lacking with your companyIt took us three weeks to receive our entire order that we purchased for over $We spoke with three different managers with your store, and only ONE presented any sign of customer service or attempt at a resolution that worked for everyoneMy fiance was hung up on multiple times by your CSRs, and primarily one named [redacted] While you can make the excuse that it was the “phone system” this seems to be a WIDELY known issue with your company per Yelp reviewsWe were return customers that have spent a decent amount of money, planned to do so in the future, and sent a lot of people your wayIt took this one week of pure chaos to keep us from ever stepping foot inside your store againBetween the two of us we have over two decades of customer service background, and are both absolutely appalled at the way we were treatedWe were both absolutely appalled that your Delivery Manager had the audacity to challenge my fianceWe will also be telling our story to many people that we know, and urge them to take their business elsewhereBecause of the lack of training, and customer service skills displayed by Becks Furniture you will be losing profitOur only hope for this situation is that you take the issues that I have listed out, and implement a plan to make sure they DO NOT happen to anyone elseThank you
In reply to you email below, I am able to send these pictures to you just now, and I apologize for not sending them any sooner The reason for this delay was because my nice [redacted] and her husband have been very ill over the holidays and I have been receiving chemo therapy for several months now for a cancer that I am fighting Today seems a better day for me to take care of this issue.On your email below you stated that Becks furniture replied stating that the customer is using the stretchers to climb up the chairsAs you can see the chairs are very tall and one need to have a foot rest to seat on them There was no miss use of the chairs on the customer side Apparently, these chairs are made of such a cheap material that can’t handle even a foot rest weight This situation wouldn’t have happened if they bought a chairs made of wood; these chairs seems to have been made of a pressed cardboard as you can see on the pictures below The replacement chair also broke within a few of days use and they want to replace them only if payment is received, but my niece and her husband wouldn’t do such expense for another few days of use again.The bed frame, as you can see on the picture below, has been ripped apart, which indicates the material used is not wood as they stated it is My niece only weighs pounds and this wouldn’t have happened if the bed was made of wood They are seeking reimbursement of their funds and the return of these very cheaply made products Their statement on the back of the invoice states that they only provide quality products to their customers, which is not a true statement.My niece and her husband are a new couple starting a new life, and when they needed to furnish their apartment, they thought they would do better to buy a brand new furniture rather than a used one, using their hard earned money, which now they don’t have to replace them with another furniture I told them that they would have been better off if they bought the furniture made of real wood at a garage sale or [redacted] ***I would like to request from you the reopening of this case in consideration of the conditions stated above, and would appreciate you cooperation in helping us get their money back and the return of these products.Thank you so much for all the help you can provide in this situationIf you have any question, would you please call me at the number below? My niece [redacted] and her husband do not speak English, that’s the reason why I am helping them take care of this issueYours truly, [redacted] Aunt of [redacted] and Samuel Aquino [redacted] ***
The "footrest" is actually a stretcher designed to hold the chair legs together, not put your feet on or for children to use to climb into the chairsThis was communicated to the customerAs a courtesy to the customer we replaced the legs and stretchersAs evident by the customers complaint they have continued to use the stretchers as a "footrest"causing the chairs to breakWe will replace the damaged stretchers again provided the customer pays for the replacement partsRegarding the bunk bedWe have sold almost of these beds starting in 2013, and have not had any problems with them.This bed is designed for children however, the customer has told us that an adult sleeps on the bottom bedEven though this could be a factor in the bed rail failing, we have ordered a replacement and will complete the repair as soon as possibleThis is not defective merchandise and we will not allow a return after nine months of use
This customer has a small stain on the "deck" of the chaiseNot a cushion, the actual black deck that is under the cushion and is never exposedOur first attempt to exchange unfortunately had a similar stainWe have pulled more new stock and found one that is perfect and are attempting to set delivery on it now
We have contacted the Manufacturer on behalf of the customer asking them to allow the customer to exchange this sectionalWe are waiting for the response
The customer has been authorized a re-selection and the product is scheduled to be picked up tomorrow
We have received seat covers and one inback and outback for one of the seatsThese will be replacedWe are scheduled to be in the customers home on 8/20/
We have resolved the issue with this customer
Per the customers request, we refunded the balance due of $to her finance accountIf the customers balance due to the finance company is less than $863.95, the finance company will issue a check to the customer for the the balanceThis was confirmed with the customer prior to refunding her account
This sofa is not leather it is a polyurethane blendWe brought the set in for repairs and it was noted that there was no fading rather it had some sort of residue on itWe cleaned the areas and restored the set to factory conditionOnce the customer contacted us again we initiated the replacement of the seat and back covers per the factory warrantyWe will warrant the replaced covers from the date of repair so the customer can be assured that should the new covers fail we will authorize a re-selection
We do apologize for the inconvenience, the sales associate is relatively new and used the mattress only item number when entering the sale in our computerWe have gone over this with the associate and they are aware of their mistake and how to prevent this from happening in the future.I am not sure what happened with the phones we are still testing our systemRegarding the delivery time frame, we do not have the ability to set specific time frames this is due to the fact that the routes are computer generatedThis is explained at the point of sale and also noted on the back of the sales order so I am not sure what more can be done to inform our customers that we cannot set specific delivery time frames.Again we apologize for the inconvenience and will continue to try and resolve these issues.?
We are sorry to hear this customer is upset, however, it is documented on the invoice that the customer signed acknowledging that they were aware of the policies stated on the back of the invoiceParagraph is titled "Delivery Information" in this paragraph it states "If you cancel this delivery within hours of your delivery date, you will be charged a cancellation fee of $or up to 10% of the merchandise subtotal, whichever is greater." Our deliveries are set by a computer and there is no way to allow for time framesThis policy is explained at the point of sale.For you information I have verified with our accounting department and this customer was not charged a re-delivery feeIf they have evidence to the contrary we would be glad to look into the situation further
This customer was already processed for a refund of her delivery fee and a new unit was delivered on December 27,
I am rejecting this response because: I see the same response from Beck s furniture which am not satisfied as they show no concern regarding the complaint and I definitely not want to return a used itemThey said it was an old issue but they did not respond by email for a month which made me complaint to Revdex.comAm expecting a compensation for a product which does not meet the requirements and made me to and fro with phone calls and follow up
I believe this has been resolvedAccording to our reports we serviced the recliner installing a new glideWe have a hardwood floor waiver that customers sign stating they are responsible for protecting their floors when placing furniture directly on itAs a courtesy we sent a technician to perform a touch up of the floorThe customer is happy
I have attached the original front of our invoice with the customers signatureAs I stated we cannot refund and allow return of bedding
We were able to convince the factory to assist this customer, we exchanged their merchandise on the 16th of FebruaryThank you for your help in resolving this matter,
I am rejecting this response because: [redacted] ,I was on the phone when they calledAll they did was leave a message asking me to call them to schedule the drop off the chaise platformIgnoring all of my other requestsI called Consumer Affairs and they haven't assigned a rep to my case yetSo possibly they might be able to get some of my money back or reprimand them in some wayI'd like Beck's to ship the chaise platform to meI am not waiting around for deliveryThe chase is probably 3'x3' or lessIt's not large, so it can be shippedIf the replacement is defective, they can come and pick it upI have several birthdays, including my own, plus Christmas to prepare for, so I have very limited time this monthThey haven't compromised at all, so this is my final offer I'm personally done with their absolute disregard for any common courtesy or customer serviceThey are losing a customer and possibly ensuring a lawsuit from meI appreciate your help with all of this.Regards, [redacted]
I am rejecting this response because:I believe I will still receive another stained item from this company. It has taken them more than three months to attempt to solve this issue. I am no longer taking time out of my schedule to wait around for a delivery guy when there is a high likelihood they will delivery damaged goods.I simply want a full refund for the cost, delivery, and tax that I paid for the couch. $628.16I no longer want to prolong this issue. This whole situation has left me very frustrated. I suffer from anxiety and do not need additional stress during this busy holiday season. Sincerely,Angelina Arrieta