From through March of consistent communication was made with the customer via phone and mailOn 3/17/2014, the customer promised to remit payment by 4/1/for services rendered several months priorPayment was not received as promisedAn attempt to reach the customer was made on 4/4/and 4/22/but a response was never receivedOn 4/30/14, the account was handed over to a third party for processingAt that time, the third party reported the status of the outstanding balance to the appropriate credit bureaus On 9/21/full payment was received which was approximately months after involving a third partyOn 9/25/2015, the third party informed the credit bureaus that the account was paid in fullOn 1/15/the customer phoned demanding that the report be cleared due to a pending home purchaseThat same day, the third party was contacted in an effort to rectify the matterIn addition, a request was made for a letter to be mailed by the reporting party to the customer so that the customer would have proof that the matter was resolved pending the update by the credit bureauPer third party records, the letter request was submitted on 1/18/and the document should now be in the customer’s possessionUnfortunately, the complaint to the Revdex.com was made on 1/15/ In response to the Revdex.com complaint, CR&R went the extra mile to see that a Bureau Deletion was processed by the third partyIt is not our intention to pass the buck but to make every reasonable effort to accommodate our customers as well as appropriately address outstanding issues
Dear [redacted] I read the complaint filed by our customer ( [redacted] ) and researched the situationOur customer was delinquent in paying for her additional trash cart serviceWe had sent her both a reminder notice and a final notice in the month of May to inform her that her service would be interrupted if we did not receive a payment for her additional cart serviceOur delinquency policy is that her service should have been stopped on June 2nd; however, we waited for a payment that never came and had to stop servicing her cart the week of June 22ndOur customer called in very upset and would not allow our lead CSR to assist with taking a payment so that we could send our driver back to service her cart the same dayOur lead could only listen to our customer as our customer would not allow her to answer or address any concernsOur customer wanted credit for her delinquent balance and for us to return to service her cart without making a paymentThis delinquent balance was due so no credit was issued or will be issued for this matterWhen we requested payment so we could return to service her cart, our customer used extreme profanity (name calling), threatened to report us for our lack of service and then terminating the callSince this conversation took place, our customer has called back to make payment and cancelled her additional cart serviceSince payment was made and the cart service was cancelled, this matter should be resolved Sincerely, [redacted] Customer Service Manager
Dear [redacted] , We have been working with Mr [redacted] for years on this situation as it changes frequentlyWe will contact Mr [redacted] tomorrow to change his level of service now that he has informed us that it is once again a duplex with only two units and not four unitsMr [redacted] will need to let us know if he wishes to keep the extra carts since this address has been subscribing to more than two sets of carts for years I will notify you of this complaint being complete once we follow up with Mr [redacted] and reach an agreement Thank you, [redacted] Customer Care Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Im amazed by the lack of customer service this company shows to its patronsI've stopped using them, and their response proves their lack of caring Regards, [redacted]
From through March of consistent communication was made with the customer via phone and mailOn 3/17/2014, the customer promised to remit payment by 4/1/for services rendered several months priorPayment was not received as promisedAn attempt to reach the customer was made on 4/4/and 4/22/but a response was never receivedOn 4/30/14, the account was handed over to a third party for processingAt that time, the third party reported the status of the outstanding balance to the appropriate credit bureaus On 9/21/full payment was received which was approximately months after involving a third partyOn 9/25/2015, the third party informed the credit bureaus that the account was paid in fullOn 1/15/the customer phoned demanding that the report be cleared due to a pending home purchaseThat same day, the third party was contacted in an effort to rectify the matterIn addition, a request was made for a letter to be mailed by the reporting party to the customer so that the customer would have proof that the matter was resolved pending the update by the credit bureauPer third party records, the letter request was submitted on 1/18/and the document should now be in the customer’s possessionUnfortunately, the complaint to the Revdex.com was made on 1/15/ In response to the Revdex.com complaint, CR&R went the extra mile to see that a Bureau Deletion was processed by the third partyIt is not our intention to pass the buck but to make every reasonable effort to accommodate our customers as well as appropriately address outstanding issues
Dear [redacted] I read the complaint filed by our customer ( [redacted] ) and researched the situationOur customer was delinquent in paying for her additional trash cart serviceWe had sent her both a reminder notice and a final notice in the month of May to inform her that her service would be interrupted if we did not receive a payment for her additional cart serviceOur delinquency policy is that her service should have been stopped on June 2nd; however, we waited for a payment that never came and had to stop servicing her cart the week of June 22ndOur customer called in very upset and would not allow our lead CSR to assist with taking a payment so that we could send our driver back to service her cart the same dayOur lead could only listen to our customer as our customer would not allow her to answer or address any concernsOur customer wanted credit for her delinquent balance and for us to return to service her cart without making a paymentThis delinquent balance was due so no credit was issued or will be issued for this matterWhen we requested payment so we could return to service her cart, our customer used extreme profanity (name calling), threatened to report us for our lack of service and then terminating the callSince this conversation took place, our customer has called back to make payment and cancelled her additional cart serviceSince payment was made and the cart service was cancelled, this matter should be resolved Sincerely, [redacted] Customer Service Manager
Dear [redacted] , We have been working with Mr [redacted] for years on this situation as it changes frequentlyWe will contact Mr [redacted] tomorrow to change his level of service now that he has informed us that it is once again a duplex with only two units and not four unitsMr [redacted] will need to let us know if he wishes to keep the extra carts since this address has been subscribing to more than two sets of carts for years I will notify you of this complaint being complete once we follow up with Mr [redacted] and reach an agreement Thank you, [redacted] Customer Care Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Im amazed by the lack of customer service this company shows to its patronsI've stopped using them, and their response proves their lack of caring Regards, [redacted]