C. Rathman, Inc. Reviews (15)
We purchased a pool back in April of 2019 the store used The Pool Guy LLC as their recommended contractor so we called and left a message as you never get to talk to a real person when you call it always goes to voicemail and most of the time they never call to address your concerns of if they do it is weeks later. We were originally supposed to have it installed May 28th but because of the rain we were pushed back to June 4th. So on Monday they called and confirmed and told us that the first crew which was the owner and a worker would be coming around with a bob cat to do the digging and leveling off the ground and then the second crew will be coming behind them and put the pool up. They would be here between 12 and 3 pm well they didn't show up and then at 4 pm they came rushing in just as the kids were all getting home from school etc. I had time to show them where to dig and then I was watching them and the guy driving the bob cat who happened to be the owner was going like super fast and skidding in my back yard. The kicker they said to me that "oh we are so far behind that the installers will be here tomorrow between 11 and 1 to install the pool" so loosing me a day of filling the pool and getting it ready to be able to actually swim when it gets warm out. You should see the mess that bob cat made in my yard. If he was driving any sort of normal and not like a crazy man the damage would not of looked the way it does. So today the installers called and said they would be late and came at 3 pm and were here till 6 pm We told the one installer how we were not happy with the guys yesterday and what they did to the yard. To that the installer said "well you wanted your pool installed right" . We said yes but this is poor customer service to do this to someones yard and not even offer to help fix it or take money off of the 1505 fee to install that they charged us which included a 200$ fee to drive to our house which is 45 mins from their home base for "gas" I can drive to Florida in my van for less than that. I am attaching what they did to my yard below. I might add that the area they ripped up was NOT wet as we had no rain for several days at this point. It was obviously due to being in a hurry and having no respect for our property.
To Whom It May Concern:This customer was indeed charged a $overdig feeWe include inches of leveling in our installation price, and anything that is required beyond inches of leveling is billed at $per inchIt was discussed on the phone when the customer booked his
no money was received, a decision was made due to the fact it being a forty year old redwood pool, the liner replacement would have been a larger project than expected
To Whom It May Concern,We have spoken to this customer several times. His pool was installed properly and the customer used the pool for an entire summer without issue. The Pool Guy has installed thousands of pools over 15 years. (Well over 500 pools per season). We install them...
To Whom It May Concern: We did indeed repair this customer's pool last spring after it had suffered winter damage . The customer used her pool all summer without issue. We did not close this customers pool, and we have no way of knowing if the pool was closed correctly or not. What we do...
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined...
We spoke with Pool Mart, and the customer must contact [redacted] at Pool Mart's Depew location. He can pick up seven bottom plates at no cost, if they are in stock. We will assume that this matter is now resolved.C Rathman Inc.The Pool Guy
I have attached a picture off a pool return with dear explanation. I hope you can understand this. I thought my previous message seemed pretty clear. First, I never fixed the leaking pool return. I don't...
Fitting was leaking, my guys went out and insured it was fixed. It appears he had fixed himself.
Review: Purchased an above ground pool from Pool Mart, Transit Rd Depew on 7/8/13. Arranged, through Pool Mart for installation by "The Pool Guy" on 7/11/13. The installation price is listed as $1700. We were charged an additional $610 for travel and "grading". It was indicated that sufficient topsoil would be placed around the pool for backfilling. The majority of the fill was "subsoil" and clay...and was over 12 wheelbarrow loads short. The subsoil/clay rendered the backfilling very difficult. We expected "routine" damage to our lawn, however the lawn on the east side was excessively damaged and it took 2 weeks to repair. Pool Mart would not divulge contact information for the Pool Guy("We don't have their address") but advised that they, in fact, had forwarded my complaint(and photos) regarding installation. Subsequent complaints were never responded to.Desired Settlement: 1) The courtesy of a written response. Written original complaint was sent on 7/15/13.
Review: I purchased a above ground pool from pool mart, [redacted] and paid $2897 for above ground pool ###-###-####. pool mart recommened C Rathman inc. the pool guy ###-###-#### for installion of pool and said he was the best. I called the the pool guy and asked him to install and asked that I was concerned about using patio blocks and that during the winter will my post heave they said if installed correctly you will not have a problem. the pool was installed 5/28/2014. after winter ended I had seven post heave and broke away from pool and lifted my top post 3 inches above pool wall. I called the pool guy and talked to his wife she stated my post did not heave and my pool cover for the weight of the water and wind lifted my top rail and pulled my post up. first off, their was no water on my cover nor snow also if my top rail pulled my post up then they would not still be sitting on top of patio block but be 3 inches off ground. she insist and the head installer said it did not heave but said their not responsible even if it did. I have pictures showing my post still on patio block and block is heaved up and a few blocks sunk in ground and not level. since the warm up the top rail has returned to its original postion cause the post settle down. but now I have 7 broken post and patio blocks not level. I have neighbors and friends that have had no problems with their pool over the harsh winter and many who have had their pools up over 5yrs with no problems. yes many pools were damaged this yr cause of the snow in buffalo and southtowns which the pool guy states their phone is ringing cause of pool damage well mines from ground heave not snow which here we did not get. they installed my pool for $925 and not even a year later it failed. they are the profesionals why I hired them to install level and do what it takes or recommend to prevent this, my opion they installed quickely and did a poor job. as I have stated I have drove around and looked at least 20 pools in which all are fine and seem to be installed more accurately. they said they would come fix for $600 which I feel I should not be charged as even my neighbors pool of 10yrs is fine they are the pool experts and if done correctly patio blocks should of not heaved. I first started with pool mart they said to call C Ratham Inc see what they say and if u get no where let us know and we will see what we can do. well pool mart washed their hands of it and said he doesn't work for us but pool mart said he was the best. I feel I should not have to pay for this repair as something was not done correctly as I have stated the other pools I looked at are fine as my patio blocks heaved up and are no longer level but half sunk in ground. I feel Pool Mart and the pool guy should cover the repair or some kind of soulution. thank you for your time.Desired Settlement: reinstall my pool and damage be fixed
Purchased an above ground pool from Pool Mart, Transit Rd Depew on 7/8/13. Arranged, through Pool Mart for installation by "The Pool Guy" on 7/11/13. The installation price is listed as $1700. We were charged an additional $610 for travel and "grading". It was indicated that sufficient topsoil would be placed around the pool for backfilling. The majority of the fill was "subsoil" and clay...and was over 12 wheelbarrow loads short. The subsoil/clay rendered the backfilling very difficult. We expected "routine" damage to our lawn, however the lawn on the east side was excessively damaged and it took 2 weeks to repair. Pool Mart would not divulge contact information for the Pool Guy("We don't have their address") but advised that they, in fact, had forwarded my complaint(and photos) regarding installation. Subsequent complaints were never responded to.