To whom it may concern,I am very much aware of the homeowner's frustration with their Pergola/Patio project I very much understand their timeline concerns, and am willing to get things resolved As in every disagreement, there are two sides to every story, and there is always a middle ground that can be found I'm not an excuse maker, and that is probably why I have never had a complaint on this site in years of business That is also why this is my third project with this homeowner That said, there were, and are, great delays due to several reasons...Altering the plan after products have been installed due to the homeowner's decision changes.A third party introduction to the homeowner to supply and install the ceiling shades (labeled as an allowance in the specification sheet) is not performing.This third party's chore needs to be completed before the last step is taken to complete the projectA life threatening illness, with the owner of CRoy Homes, occurred while trying to help with the third party involvement (this is now cleared up) There was great concern with completing this project when it was proposed to me in 2015, but because of their numerous projects with me, I decided to help them out There is a great deal of overages with this project, and I'm willing to compromise with the homeowners Just know the overages are directly related to additional work done outside of the contract I'd be happy to review this with them Lastly, I did not receive a letter that was reverenced in the complaint, so I can not comment on thatHappy to help get this resolved, and would have loved to before it got to this point.Any help from the Revdex.com would be appreciatedRegards, [redacted] ***
To whom it may concern,I am very much aware of the homeowner's frustration with their Pergola/Patio project I very much understand their timeline concerns, and am willing to get things resolved As in every disagreement, there are two sides to every story, and there is always a middle ground that can be found I'm not an excuse maker, and that is probably why I have never had a complaint on this site in years of business That is also why this is my third project with this homeowner That said, there were, and are, great delays due to several reasons...Altering the plan after products have been installed due to the homeowner's decision changes.A third party introduction to the homeowner to supply and install the ceiling shades (labeled as an allowance in the specification sheet) is not performing.This third party's chore needs to be completed before the last step is taken to complete the projectA life threatening illness, with the owner of CRoy Homes, occurred while trying to help with the third party involvement (this is now cleared up) There was great concern with completing this project when it was proposed to me in 2015, but because of their numerous projects with me, I decided to help them out There is a great deal of overages with this project, and I'm willing to compromise with the homeowners Just know the overages are directly related to additional work done outside of the contract I'd be happy to review this with them Lastly, I did not receive a letter that was reverenced in the complaint, so I can not comment on thatHappy to help get this resolved, and would have loved to before it got to this point.Any help from the Revdex.com would be appreciatedRegards, [redacted] ***