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C & S Auto Repair, Inc

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Reviews C & S Auto Repair, Inc

C & S Auto Repair, Inc Reviews (2)

I went to have car inspected 2nd time using them for this work. I had efficient and good quick inspection last time. This time the business did not bother to call me when it was done. I called them around 3 in the afternoon and told ready. I got there only to be told it failed inspection and needed back brakes. Well this would have been nice to know before I walked 20 min in 90 degree heat I told them I would call back as needed car to go to work in 15 min. It would have been nice to know sooner and then I might have been able to leave car there for repairs. I ends up calling them back to get estimate and the quote was 134. I was told this was reasonable by spouse who heard the quote on speaker. I took the car in and actually got a call it was ready this time via voicemail. I called back to make sure of price and if they all of sudden said needed more work. Now the quote was 155 repair and for the failed inspection said the office
Manager. Well I told my spouse and he said wasn't 134 I said that's what I thought I heard too. We go together to make sure and so I did not have to walk. The bill said 155 repairs and 1 for inspection. I was okay to the 1 dollar inspection sticker but did not understand the new increase in repair cost. I asked the office manager can you tell me why the cost is now higher. Her answer was a flat no. Same lady who quoted me the earlier lower quote. We pay the bill still not understanding and then my husband asks who do we talk to. She says Keith and then proceeds to take two to three calls while were waiting for her to get Keith. She is completely ignoring us and hoping for us to just leave. No eye contact or further communication like I will get him for you or give me a minute. Not a word or look. Finally I
Am like we need some answer as we also have to get my son to school who is also waiting with us. So I say out loud to my husband and for the office
manager I will go outside and ask the mechanic who I do need to talk to and about this bill. I go outside to the mechanic and say your office manager is on the phone and Basically too busy to help a customer standing right in front of her to tell me me who do I talk to. He actually looks like he rolled his eyes but not in surprise like everyday occurrence. She can not be
Bothered. Well this said mechanic is working on a car but actually lifts his head and stand upright to give me an actual answer. He was not there but would be back in 10 min. This office manager could not have
Put one of her calls on hold to tell me this or at least ask like I did. This was poor customer service on her part and I told her so. I stated I would not come back. I then
Left with family and as I was going to my car which was by the mechanic. There is the very busy office
Manager talking to the mechanic about me. I hear the mechanic
Say over 20 dollars. Office mgr sees me and quickly walks back inside to answer that very busy phone that she has not been attending. I say yeah I was quoted a different as I am heading to my car. I then am pulling out of my car and see the owner in his tow truck. I presume that is him. I stop him as he gets out tell him that I am not happy about the quote and then waiting quite a while to get his whereabouts. The office
Manager explains that she was taking calls at the time. Sorry I did your job for you. She then leaves. The owner then says he will get my 20 dollars and I am like to myself that he is doing right. He comes back from inside and hands me the cash. I'm pleasantly happy until he says mam all our time here is to cater to you and not my full packed station of cars and that the office manager was busy taking calls. This was not called for I was never rude to him or to the office manager am I not allowed to say poor customer service. I have never once been talked to like that by any business owner. I was shocked. I appreciated that he did say (mam) I stated that if she told me you were not in the office I would not have had to interrupt your mechanic. I actually would have gone back to this repair shop as he made good but not now. I prefer to be treated with some decency and respect. I will continue back with another mechanic and owner I have used before who has always done good work and always respectful. He he stopped doing inspections but will be doing them soon. Thank goodness!!

I went to have car inspected 2nd time using them for this work. I had efficient and good quick inspection last time. This time the business did not bother to call me when it was done. I called them around 3 in the afternoon and told ready. I got there only to be told it failed inspection and needed back brakes. Well this would have been nice to know before I walked 20 min in 90 degree heat I told them I would call back as needed car to go to work in 15 min. It would have been nice to know sooner and then I might have been able to leave car there for repairs. I ends up calling them back to get estimate and the quote was 134. I was told this was reasonable by spouse who heard the quote on speaker. I took the car in and actually got a call it was ready this time via voicemail. I called back to make sure of price and if they all of sudden said needed more work. Now the quote was 155 repair and for the failed inspection said the office
Manager. Well I told my spouse and he said wasn't 134 I said that's what I thought I heard too. We go together to make sure and so I did not have to walk. The bill said 155 repairs and 1 for inspection. I was okay to the 1 dollar inspection sticker but did not understand the new increase in repair cost. I asked the office manager can you tell me why the cost is now higher. Her answer was a flat no. Same lady who quoted me the earlier lower quote. We pay the bill still not understanding and then my husband asks who do we talk to. She says Keith and then proceeds to take two to three calls while were waiting for her to get Keith. She is completely ignoring us and hoping for us to just leave. No eye contact or further communication like I will get him for you or give me a minute. Not a word or look. Finally I
Am like we need some answer as we also have to get my son to school who is also waiting with us. So I say out loud to my husband and for the office
manager I will go outside and ask the mechanic who I do need to talk to and about this bill. I go outside to the mechanic and say your office manager is on the phone and Basically too busy to help a customer standing right in front of her to tell me me who do I talk to. He actually looks like he rolled his eyes but not in surprise like everyday occurrence. She can not be
Bothered. Well this said mechanic is working on a car but actually lifts his head and stand upright to give me an actual answer. He was not there but would be back in 10 min. This office manager could not have
Put one of her calls on hold to tell me this or at least ask like I did. This was poor customer service on her part and I told her so. I stated I would not come back. I then
Left with family and as I was going to my car which was by the mechanic. There is the very busy office
Manager talking to the mechanic about me. I hear the mechanic
Say over 20 dollars. Office mgr sees me and quickly walks back inside to answer that very busy phone that she has not been attending. I say yeah I was quoted a different as I am heading to my car. I then am pulling out of my car and see the owner in his tow truck. I presume that is him. I stop him as he gets out tell him that I am not happy about the quote and then waiting quite a while to get his whereabouts. The office
Manager explains that she was taking calls at the time. Sorry I did your job for you. She then leaves. The owner then says he will get my 20 dollars and I am like to myself that he is doing right. He comes back from inside and hands me the cash. I'm pleasantly happy until he says mam all our time here is to cater to you and not my full packed station of cars and that the office manager was busy taking calls. This was not called for I was never rude to him or to the office manager am I not allowed to say poor customer service. I have never once been talked to like that by any business owner. I was shocked. I appreciated that he did say (mam) I stated that if she told me you were not in the office I would not have had to interrupt your mechanic. I actually would have gone back to this repair shop as he made good but not now. I prefer to be treated with some decency and respect. I will continue back with another mechanic and owner I have used before who has always done good work and always respectful. He he stopped doing inspections but will be doing them soon. Thank goodness!!

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Description: Auto Repair & Service, Auto Repair & Service - Equipment & Supplies, Auto Air Conditioning, General Automotive Repair (NAICS: 811111)

Address: 9288 Kings Highway, King George, Virginia, United States, 22485

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