My name is Sophath K**, manager of CS Collision Center. My phone is ###-###-####....
Here’s our statement of this case:
The repairs for Mr. [redacted]'s vehicle has been completed and delivered on May 1st 2015. The customer called and complained the following day that the right front door edge guard was missing, the right front cowl panel extension was missing and also the right rear quarter panel has scratches after he picked up the car. Then he brought his car back to us.
Those were actually not related to the repairs that our shop did according to the actual estimate (Please see the estimate attached to this letter). It was totally the opposite side of the problem. The only thing that was related to the accident was the left front bumper cover that was misaligned. So then we realigned the left front bumper cover and as a courtesy, we replaced the right front door edge guard and buffed the scratches from the right rear quarter panel free of charge. We told the customer that the right front cowl panel extension has to be ordered and if he can order the parts, we will replace it for him. Also, in regards to the pictures, we only take photos of the vehicle for insurance purposes only and didn’t get a chance to take a photo of this car since this is a COD (Cash on Delivery). Now that we experience this kind of issue, we learned that it’s best to take pictures of every car that comes in to our shop for estimate,
We tried to please the customer as much as we can and we knew that we did our best to resolve this matter. We always do our work according to the manufacturer's recommendation and follow the I-Car guidelines to all the vehicles we repair for both the customers and Insurance claims.
So therefore, we believe that our shop DOES NOT OWE anything to the customer and we CANNOT REFUND the services that have been done according to the estimate since everything has been finalized already.
Should you have any other questions and concerns, please don’t hesitate to call me on my extension number. Thank you!
Sincerely,
Sophath K**
CS Body Shop Manager
My name is Sophath K**, manager of CS Collision Center. My phone is ###-###-####....
Here’s our statement of this case:
The repairs for Mr. [redacted]'s vehicle has been completed and delivered on May 1st 2015. The customer called and complained the following day that the right front door edge guard was missing, the right front cowl panel extension was missing and also the right rear quarter panel has scratches after he picked up the car. Then he brought his car back to us.
Those were actually not related to the repairs that our shop did according to the actual estimate (Please see the estimate attached to this letter). It was totally the opposite side of the problem. The only thing that was related to the accident was the left front bumper cover that was misaligned. So then we realigned the left front bumper cover and as a courtesy, we replaced the right front door edge guard and buffed the scratches from the right rear quarter panel free of charge. We told the customer that the right front cowl panel extension has to be ordered and if he can order the parts, we will replace it for him. Also, in regards to the pictures, we only take photos of the vehicle for insurance purposes only and didn’t get a chance to take a photo of this car since this is a COD (Cash on Delivery). Now that we experience this kind of issue, we learned that it’s best to take pictures of every car that comes in to our shop for estimate,
We tried to please the customer as much as we can and we knew that we did our best to resolve this matter. We always do our work according to the manufacturer's recommendation and follow the I-Car guidelines to all the vehicles we repair for both the customers and Insurance claims.
So therefore, we believe that our shop DOES NOT OWE anything to the customer and we CANNOT REFUND the services that have been done according to the estimate since everything has been finalized already.
Should you have any other questions and concerns, please don’t hesitate to call me on my extension number. Thank you!
Sincerely,
Sophath K**
CS Body Shop Manager