C & S Contractors, LLC

On June 12, I called to report that my air conditioning unit was not working again to *** *** aka C& G contractor's @ *** *** **, philadephia, pa I was told by Crystal that the company was doing installs for the rest of the weekI got a call on Thursday that I was scheduled for Monday june at 9amIt is Monday 20, and no one had shown upI have been told that they are on the way, I can't get a hold of the guys and I will call you backNever getting a call backThis is the time we have had an issue with out central heating and air unit not functioning properly and get a run aroundThe owner refuses to come to the phone or is never availableI filed a previous complaint #*** on 12/01/I believe the unit is either defective and or not installed correctlyAt this point I want my whole money backThe unit was installed on July 8, 2015.Desired Outcome: We want our heating/air unit to be fixed properly and by a third party and C &g pay for it or give us a full refund

1/6/16To Whom it may concern,In regards to complaint # ***, the System has been fixed and checked over to make sure it is 100% in working orderWe have apologized to the customer many times for having to wait for initial service but unfortunately we had lost one of our service technicians and we were trying to catch up during this busy seasonWe hope that the customer is satisfied with how the system is now running and if there is any further issues they are always welcome to call the office.Thank you,*** ***

Dear *** ***, In reference to Complaint # ***, today was the first time I was made aware of this complaint in the e-mail I just received, we like to resolve these issues as quickly and easily as possibleOn November 30th *** *** called the office about an issue she was having with
her heater, I put a service order in for herWe recently had a technician retire without prior notice so the orders were all being sent to another one of our technicians and he was trying to get through them as swiftly as possibleWhen I spoke to *** *** I explained to her it would most likely not be that same day but I would ask the technician to make her service a priorityUsually Albert, our salesman, does not deal directly with service which is why he had asked *** *** to call the office, which he had also done to make sure I had spoken to herHe does not refuse to handle issues with his customers but just knows that calling the office is the easiest and fastest way to get service issues resolved*** *** was not ignored or neglected when she called, I would answer the phone and update her to the best of my ability at the time, she may have been put on hold due to a high call volume at the time but was not ignoredOn December 3rd our technician went out to *** ***'s home and serviced the heater and resolved the issue she was havingThe heater is now fully operational and workingThank you