C & S Services, Inc.

Thanks again for your responsesJust to recap, you started a case on this order with the financial institutesThe agreements you have put in place are what we have responded to and are following. You should also do the same before your time limit expires as this appears to have been going on for a significant amount of timePlease return the part you ordered at your earliest convenience so that the matter will be resolved.Also, RA is your Return Authorization that provides you with a number and instructions to return the partThis number also directs our receiving department in what needs to happen with package once received and gets your money refunded the fastestThe return postage is your responsibility as agreed to in the financial agreement that you startedWe were not asked nor agreed to pay for or provide you with a return shipping label for the part you ordered.Again, we have responded to all your emailsIf you feel you are not receiving emails, please know we have live chat and toll free number in which you can use to communicate with us

As mentioned before, we shipped this in accordance to the selection you madeAll pricing is set by *** for the choice you made in Priority Overnight ServiceThis is calculated by *** on a *** system and is based on your selection and your zip code you enterWhat ever you pay in shipping is what *** charges usWe can not request refund from *** because you did not understand the service you were selectingYou had the option to choose less expensive shipping methods as wellNeither *** or Appliance Parts has tried to mislead you in your choice

Customer purchased item on and requested it be canceledItem had already been shipped, so we issued return authorizationWe offered full refund to customer but he does not appear to be receiving any of our emailsCustomer did not supply phone number on his order, so we have been unable to reach
him other than trying to send emails, which he does not respond to.He has also started a *** case, in which we have already offered 100% refund if he returns the partWe are waiting for the part at this timeWe have been unable to reach customer and are hoping that we will receive the *** case information and return part

This item was shipped and has been deliveredTracking number is ***Item was backordered and emails were sent notifying of such backorderWe shipped out as soon as it was available.https://www.fedex.com/apps/fedextrack/?tracknumbers=***

Item customer purchased was recently subbed to a new number by ** and it is a different priceThe original number customer ordered was no longer available so we had to cancel order and refund 100% of his moneyRefund was completed on 6/6/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] How can I receive emails prior to them telling me that I would receive an RA but now that we are at the point of them sending an email with the actual RA and label they somehow are not able to send me an emailThey say that I am not receiving emails however I have sent emails inquiring about the RA and still have not received themHow will a phone call resolve this? I won't be able to print out a label without having to pay for it myselfAppliance Parts should be held responsible to pay for the item that I did not want after they sent the item even after I requested the order to be cancelledHow hard is it to send an email with an RA and a shipping label so I can print it out on my end? I am tired of the constant BS that this company is putting forthI simply want to return the item and still have not received an email with any information regarding an RA or label
Regards,
*** ***

Spoke to customer on Jan 8thAgreed to take back part as they say it was not installedWe also sent *** label to customer to return part in which they still have not done. *** tracking number is ***We can not issue refund until they return part back to usPlease ship back
and we will issue refundNeed further help please call ###-###-#### or email ***.Thank you

Customer shipped incorrect part and it appears we did not get correct part shipped outWe are issuing full refund for the order and correct parts will be shipped out todayVery sorry for the issue

Customer placed order for a part on Oct 22ndWe over sold this item and notified customer of this delay*** was to ship to us on Nov 5th, we also notified customer of this*** then extended the shipping date to 12/Customer was notified of this date change and requested order
be canceledOrder was canceled on 11/13/per customers request and all funds associated to order have been refunded or reversed

Date Sent: 12/2/2015 5:04:01 PMYes thank you, the business stopped notifying me of the status of the order and would not return any emails.  The complaint must have convinced the merchant that I was not going to let him keep my money.It was not until after I filed the complaint that I was given the refund from an order over a month old. Very poor communication and ZERO customer service skills!!!!!! Thank You for your time and I am very sorry that you had to intervene in order for me to get my own money back. Sincerely[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] Date Sent: 12/2/2015 5:04:01 PMYes thank you, the business stopped notifying me of the status of the order and would not return any emails.  The complaint must have convinced the merchant that I was not going to let him keep my money.It was not until after I filed the complaint that I was given the refund from an order over a month old. Very poor communication and ZERO customer service skills!!!!!! Thank You for your time and I am very sorry that you had to intervene in order for me to get my own money back. Sincerely[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10950877, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The company has told mostly the truth, the facts are that the company sold an item it did NOT have in stock and it looks as though they never did have it. Regardless, the company did notify me of the back order and the expected 11-5-2015 ship date but that was the extent of communication to me. The company NEVER contacted me after the notice of the back order date and to the contrary the company AVOIDED communications with me and they did not refund my money after I asked for it. It took days to get a response and that was only after I filed a complaint with [redacted] AND the Revdex.com.  You should NOT have to file complaints against a company to get a refund. The company is a liar and if any e-mails after the back order were sent, then by all means download copies to this website so all that read will see how deceptive and untrustworthy this company really is.  Beware of this company and because of all the hassle that they have caused in my life I will make sure everyone I know hears about them taking my money and not returning it until I filed complaints with the Revdex.com about them.WORST COMPANY I EVER DID BUSINESS WITH!!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The company states that the shipping information is accessible on every page of the site, including checkout pages.  If accessible means that you can click on links to detailed shipping information, they are correct.  However, when you check out, there is no indication given regarding [redacted] procedures.  In fact, and I just visited their website to confirm, when you checkout, the Parcel/First Class/Smartpost option is the only one which provides additional information (they state 'Estimated delivery time of 2 to 6 business days').  Especially when seeing that additional disclosure for one shipping option, the assumption for the "Overnight" delivery is that it will be 'Overnight.'  The company is basically taking the position that I am to double check their shipping page to ensure 'overnight' means 'overnight.'  This is not the customers responsibility - there is absolutely NO indication overnight means something other than overnight during the checkout process.  They even mentioned on the phone and in their response that it would have been wise for me to go to the [redacted] website.  Customers shouldn't have to check with a third party to know what they are paying for.  Other retailers explicitly state the estimated date of arrival.  Given this common practice, as well as the company's detailed disclosure about other shipping options (see above regarding parcel/first class/smartpost options), there is no way to assume customers know 'overnight' doesn't always mean 'overnight.' I recognize there is an additional fee for Saturday delivery.  However, when a customer pays nearly $40 in shipping, the customer does not have any way of knowing whether this includes a Saturday delivery charge or not.  If that option was given, then the customer would be aware of when it would/ or would not be delivered.  However, that option was never even suggested.The bottom line is that if you go through their checkout procedure, there is NEVER any indication that overnight delivery will not arrive the next day.  It is a company's responsibility to avoid giving misguided expectations - assuming customers will look into [redacted]'s shipping policies to identify exceptions to normal shipping practices is not reasonable.      
Regards,
[redacted]

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response....

 If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, a promise by the company to resolve the issue doesn't necessarily mean they will follow through.
Regards,
[redacted]

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As seen in the image submitted the I purchased the replacement part # as shown on their website (red font). This clearly debunks the business' reply about part number as they had full knowledge of the new part # and listed it as such on their own web storefront.
Regards,
[redacted]

After researching your order, it does appear that you purchased the incorrect part for your model. The part number you purchased is not correct and we did issue you an RA. We do always suggest you research your model to ensure you get correct part number. We offer a lookup on top of every page of...

our site and also have several qualified service techs that could have helped you over the phone.We will refund you restock fee for you on this order.Please let us know if you have anymore questions or need any more help.Thank you.

After a few emails back and forth Apliance 365 did resolve the issue.  Even went above and beyond their nomral policies to satisfy the issues.  Communication was via email.  We will use them again in the future if needed.Thank you!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]