C & S Services

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, a promise by the company to resolve the issue doesn't necessarily mean they will follow through Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The company states that the shipping information is accessible on every page of the site, including checkout pages If accessible means that you can click on links to detailed shipping information, they are correct However, when you check out, there is no indication given regarding [redacted] procedures In fact, and I just visited their website to confirm, when you checkout, the Parcel/First Class/Smartpost option is the only one which provides additional information (they state 'Estimated delivery time of to business days') Especially when seeing that additional disclosure for one shipping option, the assumption for the "Overnight" delivery is that it will be 'Overnight.' The company is basically taking the position that I am to double check their shipping page to ensure 'overnight' means 'overnight.' This is not the customers responsibility - there is absolutely NO indication overnight means something other than overnight during the checkout process They even mentioned on the phone and in their response that it would have been wise for me to go to the [redacted] website Customers shouldn't have to check with a third party to know what they are paying for Other retailers explicitly state the estimated date of arrival Given this common practice, as well as the company's detailed disclosure about other shipping options (see above regarding parcel/first class/smartpost options), there is no way to assume customers know 'overnight' doesn't always mean 'overnight.' I recognize there is an additional fee for Saturday delivery However, when a customer pays nearly $in shipping, the customer does not have any way of knowing whether this includes a Saturday delivery charge or not If that option was given, then the customer would be aware of when it would/ or would not be delivered However, that option was never even suggested.The bottom line is that if you go through their checkout procedure, there is NEVER any indication that overnight delivery will not arrive the next day It is a company's responsibility to avoid giving misguided expectations - assuming customers will look into ***'s shipping policies to identify exceptions to shipping practices is not reasonable Regards, [redacted]

After researching your order, it does appear that you purchased the incorrect part for your modelThe part number you purchased is not correct and we did issue you an RAWe do always suggest you research your model to ensure you get correct part numberWe offer a lookup on top of every page of our site and also have several qualified service techs that could have helped you over the phone.We will refund you restock fee for you on this order.Please let us know if you have anymore questions or need any more help.Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10950877, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The company has told mostly the truth, the facts are that the company sold an item it did NOT have in stock and it looks as though they never did have itRegardless, the company did notify me of the back order and the expected 11-5-ship date but that was the extent of communication to meThe company NEVER contacted me after the notice of the back order date and to the contrary the company AVOIDED communications with me and they did not refund my money after I asked for itIt took days to get a response and that was only after I filed a complaint with [redacted] AND the Revdex.com You should NOT have to file complaints against a company to get a refundThe company is a liar and if any e-mails after the back order were sent, then by all means download copies to this website so all that read will see how deceptive and untrustworthy this company really is Beware of this company and because of all the hassle that they have caused in my life I will make sure everyone I know hears about them taking my money and not returning it until I filed complaints with the Revdex.com about them.WORST COMPANY I EVER DID BUSINESS WITH!! Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]