C S Trading Reviews (%countItem)
I originally received a defective device (with a crack in the back of the screen) but due to the time it was going to take for them to replace, I had to keep it and they agreed to extend my warranty for a year. Only a couple of months later I put my laptop on hibernation mode and when I tried to turn it back on, it wouldn't. So I email them and they claim that it could've been because of a drop of some sort which did not happen even, also the left click was not working properly. nevertheless, I mailed it in, they didn't send me a prepaid shipping label and said they'd only refund up to what it costs them to ship it (which they didn't even refund till now). They sent back my laptop completely wiped clean and I lost files that I didn't have elsewhere, the caps lock not functioning either stuck all caps or stuck all minuscule, they didn't fix the left click and the body of the laptop had a scratch that escalated later on. I emailed them concerning the matter, they didn't even respond to me and the response they gave the customer service of the website I had bought this on was that it seems that it was a virus that caused this. I have no reason to believe that this was the case; 1. I had and still have a good antivirus, 2. my device glitches often and freezes for no reason, 3. they didn't even fix the things that were wrong with the body of the device. I am a student and this inconvenienced my work greatly and I couldn't spare anymore time on this issue, they were very uncooperative and frustrating.
And I'm the one that has to deal with a device that has 1. a crack in the back of the screen, 2. a non functioning caps lock, 3. a non functioning left click, 4. a scratch in the body, 5. and glitching and freezing. 6. and haven't even been refunded for the shipping cost.
I have no reason to believe that this is not a hardware problem.
Our warranty covers any issues caused by us or caused by defects of our product, customer returned a laptop that was infected with malware which completely froze the PC, it was nothing but parts when we received it, our warranty does not cover malware or viruses of any kind. we have been in business for 15 years and we know when a computer has been infected. nothing can be done except re install the operating system, normally we charge $75 to do a diagnostic check of a laptop, reinstall the operating system and activate the system with Microsoft and then pay $25 shipping to the customer. we were not obligated to do any of these actions but we did it free od charge to help this customer.
Tell us why here...
I contacted the company on 1/18/2018 for a repair for a laptop I purchased from them last year. They requested a return which I shipped 2/1 per their return label. On 2/16 they indicated they would be returning a replacement laptop. I have not yet received the laptop and they have not been returning my email inquiries nor phone messages. The message as follows:
Marvin, I think we received the returned laptop, our label was stuck to the box and the usps glued a "return to sender" label over our label so we could not determine the shipping source, no information was inside the laptop and it was completely dead.
I do not have an exact replacement, I do have an upgrade model;
e6530 i7 3520m 2.9ghz 8gb ram 320gb hdd dvdrw intel hd graphics display 1366x768 win10 pro or win7 pro "B" grade lite wear. these run $50 to $75 more that the one you purchased but we would ship to you at no added cost.
let me know
waiting for customer to reply to our message.................
customer has not indicated if they wanted the replacement upgrade?????????????
I am rejecting this response because:
I've attached a copy of the email I sent on 2/16 accepting a replacement laptop to which I never received a response. Since then I sent 2 follow-up emails and left 4 phone messages at their phone number. I will happily accept a replacement computer but they have not responded to my messages accepting that and currently have my computer in possession.
I filed Complaint ID #*** to which I was promised a replacement computer within 48 hours as of 3/2/18. This has not yet been received. I originally contacted the company back on 1/18/18 for a repair which I purchased from them and they still have my original computer. Should I report them for theft?
Ship me a replacement computer plus send me a damage check for the month they have held onto my computer.
according to usps delivert was attempted on Wed march 7th, customer was left notification and told when item could be picked up, customer was emailed the tracking number tracking Number: ***On TimeExpected Delivery onWEDNESDAY7 MARCH2018by8:00pmStatusAvailable for PickupMarch 7, 2018 at 8:57 am
Available for Pickup
EVERSON, WA 98247