Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
From: *** *** [mailto:***] Sent: Thursday, April 30, 1:PM To: *** *** Cc: *** *** Subject: Case ID # *** *** *** Hello *** :) My name is *** ***, and I am with HomeWorld here on ***Thank you for communicating and
explaning the process to respond yesterday. Mr*** was contacted and we reached an agreementWe have agreed to pick up his merchandise and refund him the amount in question as soon as we pick up the merchandise in his home. Please contact me should you have any questionsI may be reached at *** Thank you, *** *** Office Manager HomeWorld/SlumberWorld *** ***
Complaint: [redacted]
I am rejecting this response because:This is not a complete "rejection" of the business' response, more along the lines of a clarification. I was contacted by Mr. B[redacted] on behalf of Slumber[redacted]. He did apologize for the experience and attempted to rectify the situation. However, to say that I am "fine" with the result is rather incorrect. At this point, there is nothing that Mr. B[redacted] can do to correct the situation as we are locked into our contract. Our issue is that we feel that we were improperly informed about the terms of our purchase agreement in order for a sale to be made. I am pleased to hear that moving forward, the company has a plan of action to prevent this situation from happening to future customers. Should we have any future purchase needs, we may consider contacting Mr. B[redacted] directly because he, as the sales manager, should be well versed on the company protocols. However, at this venture we would prefer to take our business elsewhere and recommend others doing so as well.
Sincerely,
[redacted]
As of March 16,2016 customer received replacement Cocktail Table along with additional End table as well. As of March 23, Customer received Even Exchange for his end table to color match his Cocktail Table.At this point I believe customer has been satisfied.
Customer [redacted] was contacted on July 11, 2016. After looking at the photos of the merchandise and speaking with Mr. [redacted], we authorized a return of merchandise. A reimbursement check was issued on July 17 after we received returned merchandise. Mr. [redacted] indicated that he was satisfied with...
Customer dispute is resolved. The part needed to repair his recliner was taken from stock in the warehouse. Customer was serviced on 10/02/15 and called on 10/03/15 for follow up. He is happy and satisfied with the service and repair rendered.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
From: *** *** [mailto:***] Sent: Thursday, April 30, 1:PM To: *** *** Cc: *** *** Subject: Case ID # *** *** *** Hello *** :) My name is *** ***, and I am with HomeWorld here on ***Thank you for communicating and
explaning the process to respond yesterday. Mr*** was contacted and we reached an agreementWe have agreed to pick up his merchandise and refund him the amount in question as soon as we pick up the merchandise in his home. Please contact me should you have any questionsI may be reached at *** Thank you, *** *** Office Manager HomeWorld/SlumberWorld *** ***
Complaint: [redacted]
I am rejecting this response because:This is not a complete "rejection" of the business' response, more along the lines of a clarification. I was contacted by Mr. B[redacted] on behalf of Slumber[redacted]. He did apologize for the experience and attempted to rectify the situation. However, to say that I am "fine" with the result is rather incorrect. At this point, there is nothing that Mr. B[redacted] can do to correct the situation as we are locked into our contract. Our issue is that we feel that we were improperly informed about the terms of our purchase agreement in order for a sale to be made. I am pleased to hear that moving forward, the company has a plan of action to prevent this situation from happening to future customers. Should we have any future purchase needs, we may consider contacting Mr. B[redacted] directly because he, as the sales manager, should be well versed on the company protocols. However, at this venture we would prefer to take our business elsewhere and recommend others doing so as well.
Sincerely,
[redacted]
As of March 16,2016 customer received replacement Cocktail Table along with additional End table as well. As of March 23, Customer received Even Exchange for his end table to color match his Cocktail Table.At this point I believe customer has been satisfied.
Customer [redacted] was contacted on July 11, 2016. After looking at the photos of the merchandise and speaking with Mr. [redacted], we authorized a return of merchandise. A reimbursement check was issued on July 17 after we received returned merchandise. Mr. [redacted] indicated that he was satisfied with...
the resolution.
Customer dispute is resolved. The part needed to repair his recliner was taken from stock in the warehouse. Customer was serviced on 10/02/15 and called on 10/03/15 for follow up. He is happy and satisfied with the service and repair rendered.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]