C T L Corporation

The customer purchased this product from *** on December 2, and initiated a return request on May 25th, *** return policy allows customers to return computers for daysThis return request is unfortunately outside of *** return window.
*** Return Policy:You
may return any new computer purchased from *** that is "dead on arrival," arrives in damaged condition, or is still in unopened boxes, for a full refund within days of purchase*** reserves the right to test "dead on arrival" returns and impose a customer fee equal to percent of the product sales price if the customer misrepresents the condition of the productAny returned computer that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product*** will not accept returns of any desktop or notebook computer more than days after you receive the shipment

Complaint: [redacted]I am rejecting this response because: The  complaint is not against [redacted] but about a faulty product,  I contacted C T L and they couldn't fix the product. I have never been able to use it.Sincerely,[redacted]

As stated in the initial response, the customer did not attempt to return the product within the  return window.