C T Learning

Kay Builders has informed the property owner/landlord that we will be enclosing the backyard with the existing fence within the next business days

Please see email below sent to customer 10/1/from the VP of Operations & Spoke in person on 9/30/15: If [redacted] has any questions she can contact the [redacted] Warranty at ###-###-####.From: Dave F [redacted] [mailto:***@kaybuilders.com] Sent: Thursday, October 01, 7:PM To: ***.***@ [redacted] com Cc: [redacted] ; [redacted] Subject: [redacted] Your driveway ***, Just want to recap a discussion I had with your husband yesterday regarding your drivewayAs you both are aware there is no warranty for driveways as Kay builders cannot predict ground movement or settlementKay builders does come back and assist customers who have experienced ground settlement As I said yesterday I recommend adding stone to the area of the driveway that has settledWe should leave the ground continue to settle naturally and begin repairs in the springI will continue to monitor the driveway and add more stone as it continues to move to make sure you can still use the driveway.I appreciate your patience and understanding in this matterRegardsDavid F [redacted] VP- Operations

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

The Customer did not contact Kay Builders to try and resolve before registering this complaint.Kay Builders is sorry to hear about the customer’s displeasure concerning landscape rock installed at the property of the new home under construction adjacent to the customer’s property.Topography of the land dictated the necessity to install landscape rock, for grading purposes, to facilitate positive drainage for both properties.Approved plot plans indicate there is not an easement between the properties There is however a drainage easement at the rear of the properties.The landscape rock put in does not require special zoning permits, and can be installed directly on the property line However, Kay Builders set the rock back off the property line between 10-inches.Township regulations for fencing does require a one foot set-back.Our measurements indicate that the customers fence in not in compliance with the regulation.To compromise, Kay Builders has offered to install weed block fabric covered with river rock stone between the customer’s fence and the landscape rock at the adjacent property By doing so, will eliminate maintenance concerns regarding lawn mowing in that area.Even if the landscape rock was not put in, the customer would have had to walk their lawn mower on the adjacent property, in order to reach the back yard, because the fence encroaches the property lineThe customer has not consented to go ahead with the compromise

In connection with the purchase of the home, the Customer received a 10-year Limited Warranty Agreement issued by Quality Builders Warranty Corporation.The Warranty is broken into three sections Year One Warranty Coverage: Materials and workmanship coverage Manufactures Warranty for mechanical equipment Heating and Cooling, Electrical and Plumbing Systems Major Structural load bearing elements of the dwellingYear Two Warranty Coverage: Heating, Cooling, Electrical and Plumbing systems Major Structural load bearing elements of the dwelling Balance of Manufactures Warranty that may applyYears Three through Ten Warranty Coverage: Major Structural load bearing elements of the dwellingWarranty Coverage for this home is currently in year FiveWorkmanship for installation of roofing shingles fall under the year one of the warrantyThe home has been experienced some roofing shingles to blow-off at some point each of the five yearsKay Builders has come back each time to replace the shingles which have blown offKay Builders Current Roofing Vendor has agreed to replace an entire tier of roofing shingles all the way from ridge to fascia, including all flashings Work to be completed later this coming spring 2018, when weather conditions are idealUntil that time Kay Builders Roofing Vendor will continue to replace any shingles that blow-offThe Customer has previously agreed to the above resolutionAdditionally, Kay Builders is scheduled for February & 6, to address affected interior drywall and insulation Scheduled dates confirmed in agreement by the Customer

Kay Builders has responded to the Customer’s questions concerning their drivewayKay Builders at no time ever indicated corrections would not be madeDriveways are excluded from coverage under the Warranty provided to the customer before settlement However, Kay Builders is aware that new driveways can experience settlement Our policy is to let new driveways go through a full year If significant settlement occurs, at the request of the homeowner, Kay Builders will evaluate to determine if the settlement is more than normal Repairs are offered on a case by case basis, depending on conditions and severity of settlement Because of the above policy, others in the community have had driveway repairs or replacement depending on condition and severity of settlementCustomer purchased July 18, Reported settlement of the driveway December 8, Kay Builders responded to the customer advising that It is for driveways to experience settlement during the first year It is best to let the driveway go through a full year going through all four seasons before making a determinationKay Builders asked the customer to please continue to monitor the driveway for any sinking, cracking, through the winter and springShould they feel there is more than settlement cracks or sinking, contact Kay Builders and request an evaluation inspectionDecember 14, 2016, the customer reported that the driveway settled more Kay Builders advised that driveway repairs/replacements are not done during the winter since asphalt is not available However, with the customer’s authorization Kay Builders will fill the settlement with stone as a temporary measure until later in spring or early summer when macadam is availableCustomer contacted Kay Builders December 26, to advise that additional sinking had occurredKay Builders again responded yesterday December 27, 2016, repeating the above and advising the following: “Because of the amount of settlement you are experiencing, with your authorization, Kay Builders will fill the settlement with stone on top of the macadam, as a temporary measure until later in the spring or early summer 2017, when a larger scale repair or replacement can be madePlease advise if you will authorize Kay Builders to add stone as a temporary measure.”

Kay Builders is sorry that the Customer remains in disagreement with our responses.The regulation for fencing requires fencing to be set back one foot minimum Can be more, but one foot is minimumCustomer should have inquired and requested, as to requirements, from the Township, before installation of a fencePlot plans provided to the Customer at time of closing, call out dimensions indicating location of the property line, in relation to the house foundationRegarding new construction at the neighboring property There is no regulation for landscape rock However, Kay Builders installed landscape rock set back off the property lineKay Builders offer remains to install weed block fabric, with river rock on top to be installed between the properties By doing so will eliminate the need for lawn mowing in that areaBecause the homeowners fence is restricting access to the rear of their property There is nothing Kay Builders can do to facilitate customer’s ability to roll a mower to the rear of the property without crossing a neighboring propertyIf the Customer chooses to move their fencing, Kay Builders, as a courtesy will offer to repair the grade and lawn affected in that area

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this is acceptable only if driveway is completely replaced in spring and that hardscaping that we did is corrected as well Regards, [redacted]