C. Thomas Auto Group, LTD.

I purchased a Jeep Grand Cherokee 3/9/2014 from salesman **. There was only one key to the truck available and the buttons on the fob were not working. He was contacted on several different occasions about the key not working and told me that he would call me about it. I went to pick the title up on 3/22/14 and I asked him again about getting a new key and was told that he would contact the key guy and call me, he has not called. I called again on 4/10/14 and spoke to [redacted] who said ** was on vacation and he would get in touch with the key person and I did not get any response. I called again today to follow up with [redacted] and was told the guy was supposed to be coming to the dealership to fix other keys for other cars. I offered to bring the truck to the dealership so mine could be done the same day, he told me he would call me back to let me know if the man was coming. After 20 mins I called back, he was with a customer and I was told hew as not coming and he would call me back, I did not receive a call.They have had 6 weeks to get it fixed. They are not returning my calls and nothing has resulted. My boyfriend has called as well with no success either. I just want a key that works so the alarm will stop from going off every time I open the car door disturbing neighbors, police asking if the car is mine, etc...I paid for the vehicle and should have a key that works properly regardless of it being used. I should not be required to pay $200.00 for a key.