I have been a loyal customer of Natural Pet Supply for several yearsI have bought cat food at this store exclusively, in part due to the fact that they have a loyalty program for the brand of cat food I buy (Fromm Family)When the program began, the way it worked was that customers collected proofs-of-purchase from the packages they bought until they had enough to redeem them for a free bagSeveral months ago, an employee at the store informed me they were changing the way they ran the programThey were computerizing the process and told me I needed to bring all of my proofs-of-purchase into the store to be scanned into their system before a certain date or they would not be honoredI went ahead and did so and had all of the proofs-of-purchase I had collected over the past few years scannedA few days ago I finally had enough purchases to receive a free bag, and I went to the store to get itThe store owner explained to me that they had problems with people buying Fromm product
I have been a loyal customer of Natural Pet Supply for several yearsI have bought cat food at this store exclusively, in part due to the fact that they have a loyalty program for the brand of cat food I buy (Fromm Family)When the program began, the way it worked was that customers collected proofs-of-purchase from the packages they bought until they had enough to redeem them for a free bagSeveral months ago, an employee at the store informed me they were changing the way they ran the programThey were computerizing the process and told me I needed to bring all of my proofs-of-purchase into the store to be scanned into their system before a certain date or they would not be honoredI went ahead and did so and had all of the proofs-of-purchase I had collected over the past few years scannedA few days ago I finally had enough purchases to receive a free bag, and I went to the store to get itThe store owner explained to me that they had problems with people buying Fromm product