Initial Business Response /* (1000, 5, 2015/04/22) */
We appreciate the opportunity to address Mrs. [redacted]' complaint. Mr. and Mrs. paid their loan in full on March 5th. A satisfaction of mortgage was drafted on March 19th after the original documents were obtained. The satisfaction was forwarded to...
the loan's investor for signatures. When the customer contacted us on April 2nd regarding the satisfaction, we contacted the investor for an update on the original satisfaction. We were then informed that the satisfaction had been misplaced. A new satisfaction was issued and sent to the investor on April 6th. Mrs. [redacted] then contacted us in April 14th. The investor of the loan had the satisfaction and was routing it for signatures. Signatures were obtained and the satisfaction was overnighted to Mrs. [redacted]. The satisfaction was issued within days of the payoff, however, signatures from the investor were not obtained timely. We have since resolved the issue and addressed the delay with the investor. This is an isolated incident. We apologize for the delay and appreciate Mrs. [redacted]' cooperation with resolving the matter.
Initial Business Response /* (1000, 5, 2015/04/22) */
We appreciate the opportunity to address Mrs. [redacted]' complaint. Mr. and Mrs. paid their loan in full on March 5th. A satisfaction of mortgage was drafted on March 19th after the original documents were obtained. The satisfaction was forwarded to...
the loan's investor for signatures. When the customer contacted us on April 2nd regarding the satisfaction, we contacted the investor for an update on the original satisfaction. We were then informed that the satisfaction had been misplaced. A new satisfaction was issued and sent to the investor on April 6th. Mrs. [redacted] then contacted us in April 14th. The investor of the loan had the satisfaction and was routing it for signatures. Signatures were obtained and the satisfaction was overnighted to Mrs. [redacted]. The satisfaction was issued within days of the payoff, however, signatures from the investor were not obtained timely. We have since resolved the issue and addressed the delay with the investor. This is an isolated incident. We apologize for the delay and appreciate Mrs. [redacted]' cooperation with resolving the matter.