Initial Business Response / [redacted] (1000, 5, 2015/04/22) */ We appreciate the opportunity to address Mrs***' complaintMrand Mrspaid their loan in full on March 5thA satisfaction of mortgage was drafted on March 19th after the original documents were obtainedThe satisfaction was forwarded to the loan's investor for signaturesWhen the customer contacted us on April 2nd regarding the satisfaction, we contacted the investor for an update on the original satisfactionWe were then informed that the satisfaction had been misplacedA new satisfaction was issued and sent to the investor on April 6thMrs [redacted] then contacted us in April 14thThe investor of the loan had the satisfaction and was routing it for signaturesSignatures were obtained and the satisfaction was overnighted to Mrs***The satisfaction was issued within days of the payoff, however, signatures from the investor were not obtained timelyWe have since resolved the issue and addressed the delay with the investorThis is an isolated incidentWe apologize for the delay and appreciate Mrs***' cooperation with resolving the matter
Initial Business Response / [redacted] (1000, 5, 2015/04/22) */ We appreciate the opportunity to address Mrs***' complaintMrand Mrspaid their loan in full on March 5thA satisfaction of mortgage was drafted on March 19th after the original documents were obtainedThe satisfaction was forwarded to the loan's investor for signaturesWhen the customer contacted us on April 2nd regarding the satisfaction, we contacted the investor for an update on the original satisfactionWe were then informed that the satisfaction had been misplacedA new satisfaction was issued and sent to the investor on April 6thMrs [redacted] then contacted us in April 14thThe investor of the loan had the satisfaction and was routing it for signaturesSignatures were obtained and the satisfaction was overnighted to Mrs***The satisfaction was issued within days of the payoff, however, signatures from the investor were not obtained timelyWe have since resolved the issue and addressed the delay with the investorThis is an isolated incidentWe apologize for the delay and appreciate Mrs***' cooperation with resolving the matter