C & V Shell Service

Review: On Wednesday, 6/**/2013 at approximately 2:00PM, I dropped off my 2001 Dodge Intrepid at C&V to have a NYS inspection performed the following day. Upon bringing the vehicle to the station, I pointed out that my vehicle had a broken wheel lug which I was told by the owner, would not pass inspection. I agreed that it needed to be repaired before the inspection so that there would not be any issues once the inspection was performed. In good faith, I left my vehicle at the station with $40.00 in cash to cover first the repair of the lug (which I agreed with the owner that if it was more, I would gladly pay the difference) and then the fee for the inspection. On Thursday, 6/**/2013 at approximately 5:30PM, I received a call from the owner of the service station telling me he was unsuccessful in getting the proper sized lug for my vehicle and he asked me if I might be able to get it. I was initially shocked that a service station would not be able to get the part as simple a part as it is, and that the owner would actually ask me, a consumer, to get it but answered, telling him to forget about it, and I would come back after hours to pick the car up as my wife needed it to go to work the next day (explaining to him that my mom was in the hospital in Westchester where I was visiting at the time of the call). Well, when I went to pick up the vehicle, the key and change from my $40.00 was under the mat. The owner charged me for the inspection (according to the receipt, it says he actually did the inspection to which I questioned him why, when he knew it wouldn't pass) fully knowing beforehand, that the car would not pass inspection until he fixed the broken whel lug as we had verbally agreed. When I called to discuss, I told him I could bring the car back the on Saturday after I fix it myself, and he said he could not take care of my inspection. I became frustrated with him at this point over the phone as I was on my way to visit my mom in the hospital and he was insisting he was right in what he did. I believe he was ethically wrong, since we both verbally agreed he would fix the wheel lug before inspecting the car, which he did not. I advised him he had just lost a customer to which he said, and I quote, "I don't want you as a customer".Desired Settlement: Once cash is given back, we will go our separate ways, never to do business with eachother again.

Business

Response:

Hi [redacted] -

Attached is the documentation you requested. As you can see on the first page, at the very bottom, it clearly states that

there is a $21 inspection fee - pass or fail. Knowing this individual would be a problem, as he has been in the past, he

was advised more than once there would be the NYS mandatory fee pass or fail. He really did not pay any attention to

me as he did all his own work and truly believed the car would pass.

[redacted] never pointed out the broken wheel stud as he claims in his complaint. He was trying to "sneak" it through

inspection (he had just done the brakes and realized the stud was broken) . [redacted] gave me $40. This was to cover

the $21 inspection and $19 to repair the stud which we told him was not even enough to cover the labor charge to change

the stud which we approximated to be $45.

We also never verbally agreed that we would fix the wheel lug first. NYS regulations specifically prohibits stopping an inspection

when the vehicle fails. We are one of the few inspection facilities in NYS with a perfectly clean record for over 40 years! We do

not entertain customers at C&V who come in looking solely for stickers without an actual (legal) inspection.

Attempts were made to obtain the wheel stud and received the wrong one twice. We did tell [redacted] we could get the right wheel

stud, but that a box of five would have to be purchased by C&V (to get the one) and all five would have to be charged

to him for $10 as we had no use for them. He became loud and obnoxious on the phone when presented with the options

and refused. [redacted] went on to state that he would bad mouth my business as a repercussion and was no longer be a customer.

At this point I told him I did not want his type as a customer.

The reason he was turned down on Saturday is because the business was short-handed and closed at 1PM. We offered to do it on

Monday and he declined . NYS allows up to 8 business days for an inspection appointment to be made.

We have the right to require a deposit.

We went by NYS Regulations as we always do at C&V. We are not at fault and would appreciate this case being closed as unfounded.

Business

Response:

[redacted]

As per our conversation today, 08/**/13, and per your conversation, Mark from NYS DMV, Mark will be emailing to you the

details of that conversation. He spoke with you personally and verified that we at C&V Auto did everything per New York

State Inspection regulations. He further confirmed that C&V Auto is in NO WAY at fault with regards to [redacted]'s

ridiculous accusations.

Should you need to confirm the satisfaction of other customers, numerous neighbors of [redacted]'s have been bringing their

cars for service to C&V Auto for 30 plus years with no complaints. The only customers we experience difficulties with are the

backyard, do-it-yourself, know it alls that only want inspection stickers and not the actual NYS Safety Inspection.

The reputation of C&V Auto, where we have been in business for over 40 years, speaks for itself.

Kindly forward this response to [redacted] on my behalf.

Sincerely,

RE: Question regarding

Car Inspection

Yes, once a vehicle is presented for inspection the inspector is required to do a complete inspection, this is so the customer

will know everything that is needed to pass. The same fee is still charged for the vehicle whether it fails or passes.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

First of all, I never said the owner didn't do good work when he worked on my vehicles, that's not what this complaint is about! I'm not sure why it's so difficult to understand my complaint.

The owner fails to acknowledge that his inspection station was in fact, unable to repair the problem I pointed out regarding the lug, yet he saw it proper to inspect my vehicle. This, fully knowing I would have to take it elsewhere for repair ([redacted]) and then be forced to make yet another appointment with him and have to leave it there all day after spending an additional day getting it repaired! I decided to have [redacted] redo the inspection and paid the $21 again.

My point with [redacted] is that he knew I wanted him to fix the lug BEFORE he inspected my car. He should have just left the car without inspecting it, since the agreement we had was to REPAIR FIRST, then inspect. Since he did not have access to the parts needed for my vehicle, he should NOT have inspected the car. That's it, I have nothing more to say or add to this. Bye, bye $21.00 !!!!!

That being said, please conclude this complaint as "unresolved" and I will need to tend to much more important issues of a private nature.

Sincerely,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

On Wednesday, 6/**/2013 at approximately 2:00PM, I dropped off my 2001 Dodge Intrepid at C&V to have a NYS inspection performed the following day. Upon bringing the vehicle to the station, I pointed out that my vehicle had a broken wheel lug which I was told by the owner, would not pass inspection. I agreed that it needed to be repaired before the inspection so that there would not be any issues once the inspection was performed. In good faith, I left my vehicle at the station with $40.00 in cash to cover first the repair of the lug (which I agreed with the owner that if it was more, I would gladly pay the difference) and then the fee for the inspection. On Thursday, 6/**/2013 at approximately 5:30PM, I received a call from the owner of the service station telling me he was unsuccessful in getting the proper sized lug for my vehicle and he asked me if I might be able to get it. I was initially shocked that a service station would not be able to get the part as simple a part as it is, and that the owner would actually ask me, a consumer, to get it but answered, telling him to forget about it, and I would come back after hours to pick the car up as my wife needed it to go to work the next day (explaining to him that my mom was in the hospital in Westchester where I was visiting at the time of the call). Well, when I went to pick up the vehicle, the key and change from my $40.00 was under the mat. The owner charged me for the inspection (according to the receipt, it says he actually did the inspection to which I questioned him why, when he knew it wouldn't pass) fully knowing beforehand, that the car would not pass inspection until he fixed the broken whel lug as we had verbally agreed. When I called to discuss, I told him I could bring the car back the on Saturday after I fix it myself, and he said he could not take care of my inspection. I became frustrated with him at this point over the phone as I was on my way to visit my mom in the hospital and he was insisting he was right in what he did. I believe he was ethically wrong, since we both verbally agreed he would fix the wheel lug before inspecting the car, which he did not. I advised him he had just lost a customer to which he said, and I quote, "I don't want you as a customer".