Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted]. I wish to submit the following factual corrections:
The business refers trouble with flooding re-occurring due to plumbing issues. This is untrue. The water damage in the kitchen was caused by a wrong-size fitting used when a new dishwasher was installed. This was resolved before the plumbers were involved and was not a result of any plumbing problems in our home. Additionally, when questioned on the plumbing increase, Barry said "an estimate is just an estimate." He should have used this opportunity to explain that the scope of the work had been changed, if in fact it had been changed.
The business states they had never used Isaak P[redacted] before. We were told by Barry multiple times before and after that he had used him multiple times and "never, ever had any problems" with him before. If that was not truthful, that was information we should have had.
The business states that we rejected their first bid from a subcontractor. This is also not true. Barry gave the price of the first bid and simultaneously offered to get a second bid, which is standard practice. We were offered no guidance as to why either tiler would be better than the other. In response to direct questions about the decision, Barry said, "I don't know anything about tile."
We do want the cost of lost materials, tile, grout and mortar, to be deducted from the total job, as per our previous email. We accept the price of the original build for the installation of the new tile. I find that this resolution is otherwise satisfactory to me and will contact the recommend tile installer for another appointment. Thanks to everyone involved for your time. I know we all look forward to finishing this project.
Sincerely, [redacted] and [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted]. I wish to submit the following factual corrections:
The business refers trouble with flooding re-occurring due to plumbing issues. This is untrue. The water damage in the kitchen was caused by a wrong-size fitting used when a new dishwasher was installed. This was resolved before the plumbers were involved and was not a result of any plumbing problems in our home. Additionally, when questioned on the plumbing increase, Barry said "an estimate is just an estimate." He should have used this opportunity to explain that the scope of the work had been changed, if in fact it had been changed.
The business states they had never used Isaak P[redacted] before. We were told by Barry multiple times before and after that he had used him multiple times and "never, ever had any problems" with him before. If that was not truthful, that was information we should have had.
The business states that we rejected their first bid from a subcontractor. This is also not true. Barry gave the price of the first bid and simultaneously offered to get a second bid, which is standard practice. We were offered no guidance as to why either tiler would be better than the other. In response to direct questions about the decision, Barry said, "I don't know anything about tile."
We do want the cost of lost materials, tile, grout and mortar, to be deducted from the total job, as per our previous email. We accept the price of the original build for the installation of the new tile. I find that this resolution is otherwise satisfactory to me and will contact the recommend tile installer for another appointment. Thanks to everyone involved for your time. I know we all look forward to finishing this project.
Sincerely, [redacted] and [redacted]