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CA Auto Works

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Review: In the beginning of November 2013, I was involved in a car accident. A friend of mine had recommended me to his friends shop. Who recently fixed his car, which is similar to mine, and I was pleased with the results. So I ended up taking my car to his shop at the end of November. To my surprise he gave me a better estimate. On top of waving the deductible and the 20% fee my insurance was charging for taking the car elsewhere. So my insurance went ahead and wrote a check to him, to where he then began to work on the car. The estimated time he gave me was 2 weeks. But as the 2 weeks passed, he began to make excuses and pushing the date further. After two months passed, he then kept ignoring calls, voice mails, text messages, and he would not be at the shop when he would tell me to show up. Another month passed and his excuses where the same. That a part is missing and that he would receive it the following day or following week. When he finally answered, he assured me the car was done. So I showed up at the time and date, February 28 at 5:00 PM, but to my disappointment he was not there. The car happened to be outside of the shop to where I discovered the paint was not matching and a part was still missing. ( Left signal light). March came along and he was still dodging calls. Once I got a hold of him, I took my car out March 10 with disappointment and called my insurance. They advised me to give him a second chance to fix his mistake. So I took it back, and he estimated one week. (March 21. business days). On March 14 when I took it back, he happened to give me the very first receipt throughout this process. Before this we would ask him for paperwork and his response would be that he has it someplace and needs to look for it. Now once again he began making excuses on why the car wasn't ready, after he assured that on March 31 the car would be complete. Paint job fixed, and the missing part in place. So on that day I gave him a call and no answer. This continued throughout the whole week. Until April 8 I showed up and gave him a call and no answer. I then went ahead and called from a different number, to which he answered. I asked what was going on with my car. He replied that the paint job was fixed, which was, and that the part had arrived but he would install it later that night. I was told to come back so that I can pick up the car. I did so, but when I arrived he said he couldn't remember where he placed the part. So I told him I can't keep playing these games and I need my car. So he suggested that I take the car, bring it back tomorrow (April 9) while he looks for the part in his shop and so that he can buff some areas in the car, and give it a car wash. I did just that, but as I arrived he was not there again. And again he continued to ignore my calls. The man that has been dealing with fixing the car is named Abraham M. and I also believe he is the owner of the shop. Now, throughout these months he has said to me that he also works at another shop with a friend. Though I do not know the name nor place for this shop, he tends to say he spends most of his time there and that is why he can't finish my car. From what I know of the shop, is, it's "around the corner" from his. (As he keeps telling me that) It has been nearly 5 months and I am now driving an unfinished car. I am very upset and unhappy. All I want is for my car to be 100%. It was unfair to pay monthly car payments without driving a single mile in it.Desired Settlement: All I want/need is my car to be fixed as promised, without it having to take another whole month or longer.

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Description: AUTO REPAIR - MAINTENANCE

Address: 2117 Palma Drive #C, Ventura, California, United States, 93003

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