Dear Mr [redacted] ,I am sincerely sorry for the problem that Mr [redacted] has had in cancelling his warranties I have immediately sent a check, which we will overnight this evening, to Huntington Bank The check # is [redacted] and it is in the amount of $3990.00.Somehow these cancellation forms were lost between our Automall location and our accounting office at our Chevrolet dealership I appreciate Mr [redacted] bringing this to my attention so that I can handle this situation and we can learn from itin the future Again, I am extremely sorry for the problemLet me know if you need anything additional.Sincerely, [redacted]
Mr***’s Hyundai Elantra was towed to our Service department September 2, 2017. The complaint was “Vehicle will not start.” We used a jump box to start the vehicle then we performed a charging system, starter and alternator test. All were within the range.
We also charged the battery and performed a load test. It tested 43CCA/600CCA which indicated the need to replaceWe installed a new battery and it tested 600CCA/600CCA I called Mr*** to determine if the vehicle was still starting intermittently and confirm that it was. He indicated that his wife could start the vehicle by moving the shift lever back and forth. He brought the vehicle in and we could not duplicate the concern. We installed a neutral safety switch which was probably shorting out occasionally. I called him today and he said it is now starting normally In closing, we did not charge Mr*** for the switch and refunded the charges for the battery as a “Goodwill Gesture.” He seemed very satisfied
After researching our credit application system, we found that in fact there were 2 credit applications submitted to the dealership from this customer at two different times. The system also provided us the IP address showing where the application originated. One of the...
applications was directly linked to this customer purchasing a vehicle from our dealership and the other on a date prior to the purchase. The documents from the research were offered to the customer to support the dealership having received the applications. The customer responded via text to dealership's voicemail and thanked the dealership for doing the research and that he is satisfied with dealership and the conclusion.
Dear Mr. [redacted],I am sincerely sorry for the problem that Mr. [redacted] has had in cancelling his warranties. I have immediately sent a check, which we will overnight this evening, to Huntington Bank. The check # is [redacted] and it is in the amount of $3990.00.Somehow these cancellation...
forms were lost between our Automall location and our accounting office at our Chevrolet dealership. I appreciate Mr. [redacted] bringing this to my attention so that I can handle this situation and we can learn from itin the future. Again, I am extremely sorry for the problem. Let me know if you need anything additional.Sincerely,[redacted]
Dear Mr [redacted] ,I am sincerely sorry for the problem that Mr [redacted] has had in cancelling his warranties I have immediately sent a check, which we will overnight this evening, to Huntington Bank The check # is [redacted] and it is in the amount of $3990.00.Somehow these cancellation forms were lost between our Automall location and our accounting office at our Chevrolet dealership I appreciate Mr [redacted] bringing this to my attention so that I can handle this situation and we can learn from itin the future Again, I am extremely sorry for the problemLet me know if you need anything additional.Sincerely, [redacted]
Mr***’s Hyundai Elantra was towed to our Service department September 2, 2017. The complaint was “Vehicle will not start.” We used a jump box to start the vehicle then we performed a charging system, starter and alternator test. All were within the range.
We also charged the battery and performed a load test. It tested 43CCA/600CCA which indicated the need to replaceWe installed a new battery and it tested 600CCA/600CCA I called Mr*** to determine if the vehicle was still starting intermittently and confirm that it was. He indicated that his wife could start the vehicle by moving the shift lever back and forth. He brought the vehicle in and we could not duplicate the concern. We installed a neutral safety switch which was probably shorting out occasionally. I called him today and he said it is now starting normally In closing, we did not charge Mr*** for the switch and refunded the charges for the battery as a “Goodwill Gesture.” He seemed very satisfied
After researching our credit application system, we found that in fact there were 2 credit applications submitted to the dealership from this customer at two different times. The system also provided us the IP address showing where the application originated. One of the...
applications was directly linked to this customer purchasing a vehicle from our dealership and the other on a date prior to the purchase. The documents from the research were offered to the customer to support the dealership having received the applications. The customer responded via text to dealership's voicemail and thanked the dealership for doing the research and that he is satisfied with dealership and the conclusion.
Dear Mr. [redacted],I am sincerely sorry for the problem that Mr. [redacted] has had in cancelling his warranties. I have immediately sent a check, which we will overnight this evening, to Huntington Bank. The check # is [redacted] and it is in the amount of $3990.00.Somehow these cancellation...
forms were lost between our Automall location and our accounting office at our Chevrolet dealership. I appreciate Mr. [redacted] bringing this to my attention so that I can handle this situation and we can learn from itin the future. Again, I am extremely sorry for the problem. Let me know if you need anything additional.Sincerely,[redacted]