To whom it my concern
My name is *** *** and I am the manager at ***’S AUTO BODY
This is concerning complaint ID ***When this CUSTOMER came to the shop he told me that he had his vehicle at another shopHe asked if we could paint the rest of the vehicle for
free, due to the fact that the repairs on left side were going to be covered by the insurance companyI told him that I was going to discuss the matter with Mr. ***, the owner, and let the CUSTOMER know Mr.***’s answer the next dayMr*** is good friends with the CUSTOMER’S parents and we’ve done repairs on their vehicles before and they leave very satisfied with the repairs on their vehiclesSo, since Mr*** is good friends with the CUSTOMER’S parents, he agreed to paint the rest of the vehicle for free but not the detriming on the right sideOnce I advised the CUSTOMER, he brought it in for the repairs on the left side and for the free painting on the rest of the vehicle
On the third day, the appraiser for the insurance came and did the estimate for the repair on the left sideThe appraiser advised me to send it first to PROGEAR to check the rear axlesI informed the CUSTOMER that I was taking it to PROGEAR and he told me not to drive it because the rear axle was not goodI called the tow truck to take it there, which took about to weeks to finish itPROGEAR called the CUSTOMER instead of calling us to pick it up because the CUSTOMER had gone to PROGEAR to give them his information for pickupHe drove the vehicle about weeks without letting us know that PROGEAR finished their work
He came back for the repair and the paint but with an ultimatum;to detrim the vehicle or he was taking it somewhere elseAgain I spoke with my boss, and he agreedOnce the vehicle was repaired and ready for paint, the CUSTOMER told the employees, yelling, that no matter what the painter was doing to it, he was not going to like it.
When the vehicle’s paint was complete, ***, one of my detailers, wet sand and polished itWhen the CUSTOMER went to the shop, the car was not finished and had swirl marksHe starteddisrespecting ***, telling him bad wordsSo at this time he had told ***, another detailer, that it was good but if we give him $he would be happyThat same evening,Mr*** took the vehicle to the CUSTOMER’S home.When the CUSTOMER inspected the car he was not satisfied, but his dad seen the vehicle and liked itSince the CUSTOMER wasn’t satisfied Mr*** brought it back.
Before we painted the vehicle the 2ndtime, the CUSTOMER said the same thing, that he was not going to like itThe day before the delivery date, he came and unexpectedly started saying bad words to me but, I just walk awayI went back trying to explain his car would be ready the date I told him it would be ready but, he did not understand he continued tosay bad words and being disrespectfulI offered him a refund and told him to take his vehicle and I walk awayAs I was walking away, he kicked me with the intention of tripping me and then pushed me trying to make me fight I told himthat if he doesn’t leave I was going to call the policeThe delivery day of the vehicle, the CUSTOMER preferred to speak with Mr*** out of my presenceDuring that discussion the CUSTOMER asked for $and then he will be very happy with the vehicleMr*** agreed to give the CUSTOMER $Out of the $the CUSTOMER received he gave the painter and the detailer $each
To whom it my concern
My name is *** *** and I am the manager at ***’S AUTO BODY
This is concerning complaint ID ***When this CUSTOMER came to the shop he told me that he had his vehicle at another shopHe asked if we could paint the rest of the vehicle for
free, due to the fact that the repairs on left side were going to be covered by the insurance companyI told him that I was going to discuss the matter with Mr. ***, the owner, and let the CUSTOMER know Mr.***’s answer the next dayMr*** is good friends with the CUSTOMER’S parents and we’ve done repairs on their vehicles before and they leave very satisfied with the repairs on their vehiclesSo, since Mr*** is good friends with the CUSTOMER’S parents, he agreed to paint the rest of the vehicle for free but not the detriming on the right sideOnce I advised the CUSTOMER, he brought it in for the repairs on the left side and for the free painting on the rest of the vehicle
On the third day, the appraiser for the insurance came and did the estimate for the repair on the left sideThe appraiser advised me to send it first to PROGEAR to check the rear axlesI informed the CUSTOMER that I was taking it to PROGEAR and he told me not to drive it because the rear axle was not goodI called the tow truck to take it there, which took about to weeks to finish itPROGEAR called the CUSTOMER instead of calling us to pick it up because the CUSTOMER had gone to PROGEAR to give them his information for pickupHe drove the vehicle about weeks without letting us know that PROGEAR finished their work
He came back for the repair and the paint but with an ultimatum;to detrim the vehicle or he was taking it somewhere elseAgain I spoke with my boss, and he agreedOnce the vehicle was repaired and ready for paint, the CUSTOMER told the employees, yelling, that no matter what the painter was doing to it, he was not going to like it.
When the vehicle’s paint was complete, ***, one of my detailers, wet sand and polished itWhen the CUSTOMER went to the shop, the car was not finished and had swirl marksHe starteddisrespecting ***, telling him bad wordsSo at this time he had told ***, another detailer, that it was good but if we give him $he would be happyThat same evening,Mr*** took the vehicle to the CUSTOMER’S home.When the CUSTOMER inspected the car he was not satisfied, but his dad seen the vehicle and liked itSince the CUSTOMER wasn’t satisfied Mr*** brought it back.
Before we painted the vehicle the 2ndtime, the CUSTOMER said the same thing, that he was not going to like itThe day before the delivery date, he came and unexpectedly started saying bad words to me but, I just walk awayI went back trying to explain his car would be ready the date I told him it would be ready but, he did not understand he continued tosay bad words and being disrespectfulI offered him a refund and told him to take his vehicle and I walk awayAs I was walking away, he kicked me with the intention of tripping me and then pushed me trying to make me fight I told himthat if he doesn’t leave I was going to call the policeThe delivery day of the vehicle, the CUSTOMER preferred to speak with Mr*** out of my presenceDuring that discussion the CUSTOMER asked for $and then he will be very happy with the vehicleMr*** agreed to give the CUSTOMER $Out of the $the CUSTOMER received he gave the painter and the detailer $each