Dear Mr [redacted] :On behalf of all of us here at Jockey, I apologize for the disappointment and confusion you experienced when shopping with our Veterans Day Sale coupon (copy of email promotion attached to his case).The promotion states that it is "not valid on sales styles" and the merchandise you added to your cart was already discounted as a sale style, and therefore, your purchase was not eligible for that particular coupon.The full text from the email promotion is at the bottom of this message as well.Thank you for your patience and understandingSincerely [redacted] Consumer CareJockey.comOffer expires 11/11/at 11:p.mPSTValid only on multi-pack underwear with coupon code Coupon code single use onlyFree item must be of equal or lesser value to the value of the item purchasedDiscount applied at checkout before tax and shippingNot valid on Jockey bra styles nos6701-6703, 6705, bra fit kits, previous purchases, sale styles, Jockey Being Family® items or in-storeSelection varies; available on in-stock items only while supplies lastCannot be combined with any other offers, discounts or promotionsNo rain checks/cash redemptionVoid where prohibitedFree standard shipping valid in the United States and District of Columbia onlyTell us why here
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
We regret the disappointment, but clearance items (often being clearanced because they are a discontinued color) have long been exempt from additional discounts like coupon codes at Jockey.com But I will certainly pass along your feedback for consideration as copy is written for future promotions.Sincerely, [redacted] Consumer CareJockey.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response from the company references the phrase "sale styles" The selections I made were all the SAME STYLE - this "style" was not on sale. The only difference was that one of the colors I selected (all of the same "style") was at a slightly lower price But the "style" I selected were all the same, and this "style" was not on sale!It isn't semantics, words actually count I have previously had problems with Jockey.com where they apparently deliberately don't honor their sale promotions with some "tricky" wordingIn the past, I have received promotions (copy attached) that clearly say "Cannot be combined with any other offers, discounts or promotions." Fair enough But this ad only requires purchase of a multi-pack (which I've attempted to do) that aren't a "style (on) sale" Which I've done THIS STYLE IS NOT ON SALE Words matter If they didn't want to apply the promotion to anything on sale, they should have used their previous wording "Cannot be combined with any other offers, discounts or promotions." They did NOT Their attempt to weasel out of their promotion is disingenuous and fraudulent
Regards,
*** ***
Thank you for sharing this disappointing experience. We apologize and left a voicemail and sent an email yesterday to verify that a Paypal credit is being applied for the erroneous overage and that a check in the amount of $is being processed and should be received within the next 7-
days.Thank you for your patience and understandingSincerely,*** ***Director, Consumer ServicesJockey North America
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Clearly this is a company that doesn't want to take responsibility for their current errors. An offer to "fix this in the future" is spurious, and rejected.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Mr. [redacted]:On behalf of all of us here at Jockey, I apologize for the disappointment and confusion you experienced when shopping with our Veterans Day Sale coupon (copy of email promotion attached to his case).The promotion states that it is "not valid on ... sales styles" and the...
merchandise you added to your cart was already discounted as a sale style, and therefore, your purchase was not eligible for that particular coupon.The full text from the email promotion is at the bottom of this message as well.Thank you for your patience and understandingSincerely[redacted]Consumer CareJockey.comOffer expires 11/11/15 at 11:59 p.m. PST. Valid only on multi-pack
underwear with coupon code . Coupon code single use only. Free item must be of
equal or lesser value to the value of the item purchased. Discount applied at
checkout before tax and shipping. Not valid on Jockey
bra styles nos. 6701-6703, 6705, bra fit kits, previous purchases, sale styles, Jockey Being Family® items or
in-store. Selection varies; available on in-stock items only while supplies
last. Cannot be combined with any other offers, discounts or promotions. No
rain checks/cash redemption. Void where prohibited. Free standard shipping
valid in the 50 United States and District of Columbia only. Tell us why here...
We regret the disappointment, but clearance items (often being
clearanced because they are a discontinued color) have long been exempt from
additional discounts like coupon codes at Jockey.com.
But I will certainly pass along your feedback for consideration as copy is
written for future promotions.Sincerely,[redacted]Consumer CareJockey.com
Dear Mr [redacted] :On behalf of all of us here at Jockey, I apologize for the disappointment and confusion you experienced when shopping with our Veterans Day Sale coupon (copy of email promotion attached to his case).The promotion states that it is "not valid on sales styles" and the merchandise you added to your cart was already discounted as a sale style, and therefore, your purchase was not eligible for that particular coupon.The full text from the email promotion is at the bottom of this message as well.Thank you for your patience and understandingSincerely [redacted] Consumer CareJockey.comOffer expires 11/11/at 11:p.mPSTValid only on multi-pack underwear with coupon code Coupon code single use onlyFree item must be of equal or lesser value to the value of the item purchasedDiscount applied at checkout before tax and shippingNot valid on Jockey bra styles nos6701-6703, 6705, bra fit kits, previous purchases, sale styles, Jockey Being Family® items or in-storeSelection varies; available on in-stock items only while supplies lastCannot be combined with any other offers, discounts or promotionsNo rain checks/cash redemptionVoid where prohibitedFree standard shipping valid in the United States and District of Columbia onlyTell us why here
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
We regret the disappointment, but clearance items (often being clearanced because they are a discontinued color) have long been exempt from additional discounts like coupon codes at Jockey.com But I will certainly pass along your feedback for consideration as copy is written for future promotions.Sincerely, [redacted] Consumer CareJockey.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response from the company references the phrase "sale styles" The selections I made were all the SAME STYLE - this "style" was not on sale. The only difference was that one of the colors I selected (all of the same "style") was at a slightly lower price But the "style" I selected were all the same, and this "style" was not on sale!It isn't semantics, words actually count I have previously had problems with Jockey.com where they apparently deliberately don't honor their sale promotions with some "tricky" wordingIn the past, I have received promotions (copy attached) that clearly say "Cannot be combined with any other offers, discounts or promotions." Fair enough But this ad only requires purchase of a multi-pack (which I've attempted to do) that aren't a "style (on) sale" Which I've done THIS STYLE IS NOT ON SALE Words matter If they didn't want to apply the promotion to anything on sale, they should have used their previous wording "Cannot be combined with any other offers, discounts or promotions." They did NOT Their attempt to weasel out of their promotion is disingenuous and fraudulent
Regards,
*** ***
Thank you for sharing this disappointing experience. We apologize and left a voicemail and sent an email yesterday to verify that a Paypal credit is being applied for the erroneous overage and that a check in the amount of $is being processed and should be received within the next 7-
days.Thank you for your patience and understandingSincerely,*** ***Director, Consumer ServicesJockey North America
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Clearly this is a company that doesn't want to take responsibility for their current errors. An offer to "fix this in the future" is spurious, and rejected.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Mr. [redacted]:On behalf of all of us here at Jockey, I apologize for the disappointment and confusion you experienced when shopping with our Veterans Day Sale coupon (copy of email promotion attached to his case).The promotion states that it is "not valid on ... sales styles" and the...
merchandise you added to your cart was already discounted as a sale style, and therefore, your purchase was not eligible for that particular coupon.The full text from the email promotion is at the bottom of this message as well.Thank you for your patience and understandingSincerely[redacted]Consumer CareJockey.comOffer expires 11/11/15 at 11:59 p.m. PST. Valid only on multi-pack
underwear with coupon code . Coupon code single use only. Free item must be of
equal or lesser value to the value of the item purchased. Discount applied at
checkout before tax and shipping. Not valid on Jockey
bra styles nos. 6701-6703, 6705, bra fit kits, previous purchases, sale styles, Jockey Being Family® items or
in-store. Selection varies; available on in-stock items only while supplies
last. Cannot be combined with any other offers, discounts or promotions. No
rain checks/cash redemption. Void where prohibited. Free standard shipping
valid in the 50 United States and District of Columbia only. Tell us why here...
We regret the disappointment, but clearance items (often being
clearanced because they are a discontinued color) have long been exempt from
additional discounts like coupon codes at Jockey.com.
But I will certainly pass along your feedback for consideration as copy is
written for future promotions.Sincerely,[redacted]Consumer CareJockey.com