CABELA'S Reviews (%countItem)
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CABELA'S Rating
Address: 1 Cabela Dr, Sidney, Nebraska, United States, 69160-1001
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Cabela's advertises sales they don't intend to honor
On October first I made an order for Arrows (*** arrows *** regular price on for ***) from Cabela's they were onsale for $*** off. So I ordered 2 packages of arrows and a bow too. The bow arrives without arrows. I get another tracking # and assume that's the arrows. The day before this package is supposed to arrive I am told the arrows aren't coming.
A day after I placed my order I contacted cabelas and asked for a change to my order, the field points I ordered for the arrows were wrong. During this exchange they said the order had shipped when it hadn't. So when I received the second tracking # and the item was awaiting pickup I contacted the CSR again, he did not reply. This CSR made no mention I would not be receiving my arrows.
I contacted Cabela's customer support by email and by phone talked to 4 different people none were willing to send me a similar quality arrow in the same quantity I ordered.
I am now returning a bow to them due to their false advertising.
I've had a 6 email exchange with 1 person, a 3 email exchange with 2 others and a phone conversation for 30 minutes with their CSR's they are unwilling to offer me a comparable arrow without charging me more money. They are supposed to be sending me a *** label and taking the bow back.
As this appears to be a *** transaction, I have asked for help from our *** call center. I have no documentation of the situation in our US data base. I will respond with additional information as it becomes available to me.
On ***, I received information from our *** Call Center manager that they were able to work with the customer and resolve the issue.
I am a customer of cabelas. Have been for many years. I purchased a new rifle from cabelas and a scope. Cabelas offers a free set up for scope mounting and boar sighting. If you purchase the gun and scope from them. So I gave them the new gun and new scope for mounting. I was given a pager and free to walk around the store while it was being done. They would page me when it was complete. So the pager goes off and I go back to the firearms department for pick up. My new rifle was setting behind the counter with no scope on it. I waited for the associate to talk to me. He started to tell me why the scope was not on the gun. He stated that they don't have all the proper tools for mounting scopes and that he has damaged the screws. Well then he hands me the gun shows me the damage. The screw are rounded off and could not be extracted. So as I was told there was nothing that he could do. I need to take my new gun that has all the tags on it with the rounded off screws to a gunsmith. So to my dismay I asked will they pay for the gun smithing? No was the answer I received a answer there is nothing I can do for you. I can't believe that as a loyal customer I was treated this way. I am hoping that this problem can be rectified. Thanks loyal customer?
Product_Or_Service:
Other (requires explanation) Repair of the rifle or pay for the gunsmith.
Yesterday
C R. ***
Mr. Bruce ***,
In reference to Revdex.com Complaint ID, please excuse the last email from our HR representative.
I have called the customer with the concern and expressed my concern over the interaction that took place at our store.
I have asked for him to allow us to take care of the gun smith bill that he will have from the work to be performed.
He shouldn't have any out of pocket funds in his regards.
I have also asked him to contact me personally at the store if this resolution is not what he seeks.
Sincerely,
Randy ***
Sr. Hardlines Manager
***
*** Consumer Response /(3000, 3, 2017/10/24) */ 10/24/2017
(To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved)
Complaint: ***
I am rejecting this response because:
Regards,
Keith ***
To start with my response. I have never talked to anyone from cabelas. The only response I have received was from Revdex.com. Three weeks after my first contacting Revdex.com. I have bought merchandise from cabelas. I am in there computer. I don't understand where the manager can say that he has contacted me. I hope this can be resolved soon. Thanks
My husband and I purchased a portable generator *** we did not have any cause to use it until 2 weeks ago ***, generator would not work. We purchased it on Cabela's internet site.It is a *** Generator with a two year warranty. We took the generator to our local Cabelastore in ***. The person we talked to (a lady) she was very rude and started out telling us Cabela does no stand behind their products even with a 2 year warranty. When we told her we were going to turn it over to Revdex.com she then when to computer and was able to pull up the purchase, but still would not give us any help. She informed us we would have to get in touch with ***. We contacted *** with no help. *** requested we find a shop that would check out the generator. This is highly uncalled for since the 2 yr warranty. Does not Cabela have to stand behind the generator since that is who we purchased it from and paid $***. We are out this money and winter is coming without having a workable generator. Please see if you can help us.
Product_Or_Service: Portal Generator***
Order_Number: ***
Account_Number: ***Internet order
Other (requires explanation) We would like to get our money back so that we can get a another generator or give us a generator that works.
Customer situation has been resolved. Contact information for any follow up has been provided.
(The consumer indicated he/she ACCEPTED the response from the business.)
We now a working generator after small engine repair replaced a part that was defected when shipped from *** factory. Can I say this matter would never have been taken to Revdex.com if Cabala"s Customer Service when notified of the problem had done there best to solve the problem. Also if *** had not been so hateful trying to say we were trying to get something for nothing, they would not have been turned over to Revdex.com. I have all the emails sent to us with tech' name.