Cabin Hill Appliance Sales & Service

Review: I ordered a heating coil for a dryer,it was the wrong size I took it back the gentleman measured it and said it was the wrong size so he ordered me another one. I picked up the new one and it was the same size so I took it back again this gentleman said he could not take it back, they took the first one back,they are the same size.Desired Settlement: I paid $42.99

Business

Response:

This letter is in response to complaint ID [redacted], Regarding the purchase of a heating element for amodel 0E303 Maytag electric dryer by Mr. and Mrs. [redacted] on April 21, 2015.Due to the faa that this dryer is 20 or more years old, the reference material concerning it was a bitrough. This particular dryer has two element possibilities, one shorter, and one longer without furtherindication, we guessed at the smaller element. When the customer returned claiming it ~as too short,we ordered the longer version and exchanged the shorter one at no cost. When the customer returnedagain and complained it was still too short, we knew it was an application issue. I waited on Mr. andMrs. [redacted] on the most recent visit, viewed the element and how it was strung through the receptacle,and explained that it must he stretched to the proper length before it is strung. Upon realizing thedegree of anger I was encountering, offered to have one of our technicians string it for them, at no~harge, (normally $50), that very day, if they would leave the element assembly and we would call themupon completion that afternoon. Mr. [redacted] seemed to like the idea, immediately calmed down andsaid he would discuss with his wife. We watched them both get in their truck and drive away.At this point in time I believe we have gone above and beyond to try to please. We sell parts andguarantee they are correct and genuine according to the original manufacturer specs. We cannot,however, guarantee the level of mechanical prowess of the purchaser, nor refund a customer for a nonteturnable electrical part based on their inability to complete the repair properlyI hope this helps to clarify the situation. Please do not hesitate to call with further questIons.Sincerely,[redacted], President