RE: ID # [redacted] To Whom It May Concern:This is written to respond to the complaint lodged against Franklin Park at Greenbelt Station by [redacted] who currently resides at [redacted] #3**, Greenbelt, MD ***Initially [redacted] was scheduled to move into [redacted] *** #[redacted] a two bedroom and den floorplan at the rate of $on 8/31/She was unhappy with that apartment, thereafter she was offered [redacted] #[redacted] a three bedroom floor plan at the same rate as the two and den which she moved into on 9/6/Typically the renewal offers are at an increased amount of 3–5%The renewal rate offered to [redacted] was 3.4%, which was an increased rental amount of $The current market rate on her apartment is $ [redacted] renewed the lease on 11/27/effective 12/1/to expire on 11/30/16.The allegations of maintenance burglarizing her home were unsubstantiated, and there was no police report to our knowledge.It is our goal to give all of our resident’s exemplary customer serviceWe feel that we have done so with [redacted] and will continue to in the future.Sincerely,Franklin Park ManagementFranklin Park at Greenbelt Station [redacted] Greenbelt, MD [redacted] T ###-###-#### |F#-###-#### || www.FranklinParkLiving.com
Re: [redacted] ***, ID #: [redacted] MANAGEMENT RESPONSETo Whom it May Concern:Please note that this letter serves as a response to a complaint Correspondence received from Revdex.com on behalf of [redacted] who is a former resident here at Franklin Park Apartments in Greenbelt MD,Resident's lease expiration date was 8,and resident relinquished unit keys on 8/8/2016, two Weeks prior to lease end dateAlso resident did not provide the required days written notice to indicate that she would not be renewing her lease, which is required per our lease agreement she signed when she first moved in on 8/20/and also the renewal lease signed on 8/10/2015,When resident received her final bill she did contact the office on 8/trying to inform us that she gave us written notice, Weinformed her that we did not receive one and if she had proof that she submitted We WOuld be more than happy to adjust her ledgerTo date resident has failed to provide any documents to prove this and based on her Revdex.com statement, she is now stating that she gave our office a verbal notice which is not the correct procedure and is also unverifiable, as she does not have a name to reference ConversationAs a result her account still stands with original move out balance.Please update your records to reflect the final outcome and close the case.Thank youBest Regards,Denise K
RE: ID #[redacted]To Whom It May Concern:This is written to respond to the complaint lodged against Franklin Park at Greenbelt Station by [redacted] who currently resides at [redacted] #3**, Greenbelt, MD [redacted]. Initially [redacted] was scheduled to move into [redacted]...
#1** a two bedroom and den floorplan at the rate of $1379.00 on 8/31/14. She was unhappy with that apartment, thereafter she was offered [redacted] #3** a three bedroom floor plan at the same rate as the two and den which she moved into on 9/6/14. Typically the renewal offers are at an increased amount of 3–5%. The renewal rate offered to [redacted] was 3.4%, which was an increased rental amount of $46.00. The current market rate on her apartment is $1549.00. [redacted] renewed the lease on 11/27/15 effective 12/1/15 to expire on 11/30/16.The allegations of maintenance burglarizing her home were unsubstantiated, and there was no police report to our knowledge.It is our goal to give all of our resident’s exemplary customer service. We feel that we have done so with [redacted] and will continue to in the future.Sincerely,Franklin Park ManagementFranklin Park at Greenbelt Station [redacted] Greenbelt, MD [redacted] T ###-###-#### |F#-###-#### || www.FranklinParkLiving.com
Re: [redacted], ID #:[redacted]MANAGEMENT RESPONSETo Whom it May Concern:Please note that this letter serves as a response to a complaint Correspondence received from Revdex.com on behalf of [redacted] who is a former resident here at Franklin Park Apartments in Greenbelt MD,Resident's lease expiration date...
was 8,3112016 and resident relinquished unit keys on 8/8/2016, two Weeks prior to lease end date. Also resident did not provide the required 30 days written notice to indicate that she would not be renewing her lease, which is required per our lease agreement she signed when she first moved in on 8/20/2014 and also the renewal lease signed on 8/10/2015,When resident received her final bill she did contact the office on 8/3112016 trying to inform us that she gave us written notice, Weinformed her that we did not receive one and if she had proof that she submitted We WOuld be more than happy to adjust her ledger. To date resident has failed to provide any documents to prove this and based on her Revdex.com statement, she is now stating that she gave our office a verbal notice which is not the correct procedure and is also unverifiable, as she does not have a name to reference Conversation. As a result her account still stands with original move out balance.Please update your records to reflect the final outcome and close the case.Thank youBest Regards,Denise K
To Whom it May Concern:Please note that this letter serves as a response to a Complaint Correspondence received from Revdex.com on behalf of [redacted] who is a Current resident here at Franklin Park Apartments in Greenbelt MD,All Service maintenance issues have been Completed at this time, Resident...
also opened [redacted] case for the repairs with Court date of 9/112016. Mutual agreement was achieved between Franklin and Resident to release August's rent payment to us (Franklin Park) and a 30 day notice to be submitted for release of contract without penalty by Resident. The judge signed off and resident was approved to move out on 9/30/16 without penalty and all funds released to Franklin Park.On 8/31/2016 resident submitted notice to vacate for move Out on 9/30/2016 per the Court agreement, however Submitted a follow up Correspondence on 9/19/2016 stating that she decided not to move out anymore on 9/30/2016 and confirmed she will stay throughout the duration of her current lease term which sets to end 630, 2017.Please update your records to reflect the final outcome and close the case.Thank youDenise K
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:I provided verbal and written notice to Franklin Park Management. I provided the notice to the woman who works at the desk in Resident Services, and was told that there was no other action I needed to take. Also, I was told by the pest manager that the only way I was to get rid of the roaches and mice was to move in June. I think it is also most logical to point out that I paid rent until the 31st of August, so leaving early and paying was providing them with notice as well. There are additional "charges" mentioned in the bill they provided such as replacing carpet that never existed in my apartment. They even sent a company to "figure out where I had run to" to check my credit as an inquiry. I have reported it as fraud. I am enclosing copies that I have saved from moving and also a copy of a notice they sent to me asking me to stay after I told them I was leaving. I never was late on a rent payment which is how I was able to buy my house in North Carolina. Franklin Park is lying that they didn't receive notice as they only want to charge me money and treat me just like most of their tenants whom they end up evicting for non-payment. They just don't know how to treat someone who actually pays her bills. Please find enclosed relevant documentation. I want my deposit back.
Regards,
[redacted]
RE: ID # [redacted] To Whom It May Concern:This is written to respond to the complaint lodged against Franklin Park at Greenbelt Station by [redacted] who currently resides at [redacted] #3**, Greenbelt, MD ***Initially [redacted] was scheduled to move into [redacted] *** #[redacted] a two bedroom and den floorplan at the rate of $on 8/31/She was unhappy with that apartment, thereafter she was offered [redacted] #[redacted] a three bedroom floor plan at the same rate as the two and den which she moved into on 9/6/Typically the renewal offers are at an increased amount of 3–5%The renewal rate offered to [redacted] was 3.4%, which was an increased rental amount of $The current market rate on her apartment is $ [redacted] renewed the lease on 11/27/effective 12/1/to expire on 11/30/16.The allegations of maintenance burglarizing her home were unsubstantiated, and there was no police report to our knowledge.It is our goal to give all of our resident’s exemplary customer serviceWe feel that we have done so with [redacted] and will continue to in the future.Sincerely,Franklin Park ManagementFranklin Park at Greenbelt Station [redacted] Greenbelt, MD [redacted] T ###-###-#### |F
#-###-#### || www.FranklinParkLiving.com
Re: [redacted] ***, ID #: [redacted] MANAGEMENT RESPONSETo Whom it May Concern:Please note that this letter serves as a response to a complaint Correspondence received from Revdex.com on behalf of [redacted] who is a former resident here at Franklin Park Apartments in Greenbelt MD,Resident's lease expiration date was 8,and resident relinquished unit keys on 8/8/2016, two Weeks prior to lease end dateAlso resident did not provide the required days written notice to indicate that she would not be renewing her lease, which is required per our lease agreement she signed when she first moved in on 8/20/and also the renewal lease signed on 8/10/2015,When resident received her final bill she did contact the office on 8/trying to inform us that she gave us written notice, Weinformed her that we did not receive one and if she had proof that she submitted We WOuld be more than happy to adjust her ledgerTo date resident has failed to provide any documents to prove this and based on her Revdex.com statement, she is now stating that she gave our office a verbal notice which is not the correct procedure and is also unverifiable, as she does not have a name to reference ConversationAs a result her account still stands with original move out balance.Please update your records to reflect the final outcome and close the case.Thank youBest Regards,Denise K
RE: ID #[redacted]To Whom It May Concern:This is written to respond to the complaint lodged against Franklin Park at Greenbelt Station by [redacted] who currently resides at [redacted] #3**, Greenbelt, MD [redacted]. Initially [redacted] was scheduled to move into [redacted]...
#-###-#### || www.FranklinParkLiving.com
#1** a two bedroom and den floorplan at the rate of $1379.00 on 8/31/14. She was unhappy with that apartment, thereafter she was offered [redacted] #3** a three bedroom floor plan at the same rate as the two and den which she moved into on 9/6/14. Typically the renewal offers are at an increased amount of 3–5%. The renewal rate offered to [redacted] was 3.4%, which was an increased rental amount of $46.00. The current market rate on her apartment is $1549.00. [redacted] renewed the lease on 11/27/15 effective 12/1/15 to expire on 11/30/16.The allegations of maintenance burglarizing her home were unsubstantiated, and there was no police report to our knowledge.It is our goal to give all of our resident’s exemplary customer service. We feel that we have done so with [redacted] and will continue to in the future.Sincerely,Franklin Park ManagementFranklin Park at Greenbelt Station [redacted] Greenbelt, MD [redacted] T ###-###-#### |F
Re: [redacted], ID #:[redacted]MANAGEMENT RESPONSETo Whom it May Concern:Please note that this letter serves as a response to a complaint Correspondence received from Revdex.com on behalf of [redacted] who is a former resident here at Franklin Park Apartments in Greenbelt MD,Resident's lease expiration date...
was 8,3112016 and resident relinquished unit keys on 8/8/2016, two Weeks prior to lease end date. Also resident did not provide the required 30 days written notice to indicate that she would not be renewing her lease, which is required per our lease agreement she signed when she first moved in on 8/20/2014 and also the renewal lease signed on 8/10/2015,When resident received her final bill she did contact the office on 8/3112016 trying to inform us that she gave us written notice, Weinformed her that we did not receive one and if she had proof that she submitted We WOuld be more than happy to adjust her ledger. To date resident has failed to provide any documents to prove this and based on her Revdex.com statement, she is now stating that she gave our office a verbal notice which is not the correct procedure and is also unverifiable, as she does not have a name to reference Conversation. As a result her account still stands with original move out balance.Please update your records to reflect the final outcome and close the case.Thank youBest Regards,Denise K
To Whom it May Concern:Please note that this letter serves as a response to a Complaint Correspondence received from Revdex.com on behalf of [redacted] who is a Current resident here at Franklin Park Apartments in Greenbelt MD,All Service maintenance issues have been Completed at this time, Resident...
also opened [redacted] case for the repairs with Court date of 9/112016. Mutual agreement was achieved between Franklin and Resident to release August's rent payment to us (Franklin Park) and a 30 day notice to be submitted for release of contract without penalty by Resident. The judge signed off and resident was approved to move out on 9/30/16 without penalty and all funds released to Franklin Park.On 8/31/2016 resident submitted notice to vacate for move Out on 9/30/2016 per the Court agreement, however Submitted a follow up Correspondence on 9/19/2016 stating that she decided not to move out anymore on 9/30/2016 and confirmed she will stay throughout the duration of her current lease term which sets to end 630, 2017.Please update your records to reflect the final outcome and close the case.Thank youDenise K
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:I provided verbal and written notice to Franklin Park Management. I provided the notice to the woman who works at the desk in Resident Services, and was told that there was no other action I needed to take. Also, I was told by the pest manager that the only way I was to get rid of the roaches and mice was to move in June. I think it is also most logical to point out that I paid rent until the 31st of August, so leaving early and paying was providing them with notice as well. There are additional "charges" mentioned in the bill they provided such as replacing carpet that never existed in my apartment. They even sent a company to "figure out where I had run to" to check my credit as an inquiry. I have reported it as fraud. I am enclosing copies that I have saved from moving and also a copy of a notice they sent to me asking me to stay after I told them I was leaving. I never was late on a rent payment which is how I was able to buy my house in North Carolina. Franklin Park is lying that they didn't receive notice as they only want to charge me money and treat me just like most of their tenants whom they end up evicting for non-payment. They just don't know how to treat someone who actually pays her bills. Please find enclosed relevant documentation. I want my deposit back.
Regards,
[redacted]