Worst customer service I have seen in years I have ordered cabinets for a kitchen project from Cabinet Giant on 11/17/ Sales rep (Jen) have stated that the order will be delivered on 11/23/16, a day before Thanksgiving I agreed to proceed On 11/22/I received an email with tracking stating that the package was just picked up from Cabinet Giant on 11/22/16, and is scheduled to be delivered on 11/30/16, a week after the initially confirmed delivery date I have contacted the sales rep, in hopes to find a soulution Instead I received rude replies with the only remedy being a cancellation of the order Wishing to escalate the matter I asked for a manager Josh (manager) was not willing to rectify the problem In fact he was even more abrasive and rude than the sales person The entire conversation with Josh consisted of him praising his sales rep, and not looking for a manageable solution I have asked several times what his proposition is, and the only reply I received was to cancel the order I explained that I am not ready to make that decision, and that I will contact him at a later time Considering I have already been waiting for a week to get the cabinets it is understandable that more time was needed to make that decision Ten minutes later I received a voice mail from Josh that he made the decision to cancel the order Essentially, Cabinet Giant staff held my money for a week, failed to ship on time, and ultimately cancelled the order without consulting with me, resulting in substantial disruption of our workflow The level of unprofessionalism is striking Proper management strategy is to deescalate the problem Josh chose to do exactly the opposite Company that treats clients in this manner should not have a satisfactory rating
Worst customer service I have seen in years
I have ordered cabinets for a kitchen project from Cabinet Giant on 11/17/ Sales rep (Jen) have stated that the order will be delivered on 11/23/16, a day before Thanksgiving I agreed to proceed On 11/22/I received an email with tracking stating that the package was just picked up from Cabinet Giant on 11/22/16, and is scheduled to be delivered on 11/30/16, a week after the initially confirmed delivery date I have contacted the sales rep, in hopes to find a soulution Instead I received rude replies with the only remedy being a cancellation of the order Wishing to escalate the matter I asked for a manager Josh (manager) was not willing to rectify the problem In fact he was even more abrasive and rude than the sales person The entire conversation with Josh consisted of him praising his sales rep, and not looking for a manageable solution
I have asked several times what his proposition is, and the only reply I received was to cancel the order I explained that I am not ready to make that decision, and that I will contact him at a later time Considering I have already been waiting for a week to get the cabinets it is understandable that more time was needed to make that decision
Ten minutes later I received a voice mail from Josh that he made the decision to cancel the order
Essentially, Cabinet Giant staff held my money for a week, failed to ship on time, and ultimately cancelled the order without consulting with me, resulting in substantial disruption of our workflow
The level of unprofessionalism is striking Proper management strategy is to deescalate the problem Josh chose to do exactly the opposite
Company that treats clients in this manner should not have a satisfactory rating
Worst customer service I have seen in years
I have ordered cabinets for a kitchen project from Cabinet Giant on 11/17/ Sales rep (Jen) have stated that the order will be delivered on 11/23/16, a day before Thanksgiving I agreed to proceed On 11/22/I received an email with tracking stating that the package was just picked up from Cabinet Giant on 11/22/16, and is scheduled to be delivered on 11/30/16, a week after the initially confirmed delivery date I have contacted the sales rep, in hopes to find a soulution Instead I received rude replies with the only remedy being a cancellation of the order Wishing to escalate the matter I asked for a manager Josh (manager) was not willing to rectify the problem In fact he was even more abrasive and rude than the sales person The entire conversation with Josh consisted of him praising his sales rep, and not looking for a manageable solution
I have asked several times what his proposition is, and the only reply I received was to cancel the order I explained that I am not ready to make that decision, and that I will contact him at a later time Considering I have already been waiting for a week to get the cabinets it is understandable that more time was needed to make that decision
Ten minutes later I received a voice mail from Josh that he made the decision to cancel the order
Essentially, Cabinet Giant staff held my money for a week, failed to ship on time, and ultimately cancelled the order without consulting with me, resulting in substantial disruption of our workflow
The level of unprofessionalism is striking Proper management strategy is to deescalate the problem Josh chose to do exactly the opposite
Company that treats clients in this manner should not have a satisfactory rating
Worst customer service I have seen in years I have ordered cabinets for a kitchen project from Cabinet Giant on 11/17/ Sales rep (Jen) have stated that the order will be delivered on 11/23/16, a day before Thanksgiving I agreed to proceed On 11/22/I received an email with tracking stating that the package was just picked up from Cabinet Giant on 11/22/16, and is scheduled to be delivered on 11/30/16, a week after the initially confirmed delivery date I have contacted the sales rep, in hopes to find a soulution Instead I received rude replies with the only remedy being a cancellation of the order Wishing to escalate the matter I asked for a manager Josh (manager) was not willing to rectify the problem In fact he was even more abrasive and rude than the sales person The entire conversation with Josh consisted of him praising his sales rep, and not looking for a manageable solution I have asked several times what his proposition is, and the only reply I received was to cancel the order I explained that I am not ready to make that decision, and that I will contact him at a later time Considering I have already been waiting for a week to get the cabinets it is understandable that more time was needed to make that decision Ten minutes later I received a voice mail from Josh that he made the decision to cancel the order Essentially, Cabinet Giant staff held my money for a week, failed to ship on time, and ultimately cancelled the order without consulting with me, resulting in substantial disruption of our workflow The level of unprofessionalism is striking Proper management strategy is to deescalate the problem Josh chose to do exactly the opposite Company that treats clients in this manner should not have a satisfactory rating
Worst customer service I have seen in years
I have ordered cabinets for a kitchen project from Cabinet Giant on 11/17/ Sales rep (Jen) have stated that the order will be delivered on 11/23/16, a day before Thanksgiving I agreed to proceed On 11/22/I received an email with tracking stating that the package was just picked up from Cabinet Giant on 11/22/16, and is scheduled to be delivered on 11/30/16, a week after the initially confirmed delivery date I have contacted the sales rep, in hopes to find a soulution Instead I received rude replies with the only remedy being a cancellation of the order Wishing to escalate the matter I asked for a manager Josh (manager) was not willing to rectify the problem In fact he was even more abrasive and rude than the sales person The entire conversation with Josh consisted of him praising his sales rep, and not looking for a manageable solution
I have asked several times what his proposition is, and the only reply I received was to cancel the order I explained that I am not ready to make that decision, and that I will contact him at a later time Considering I have already been waiting for a week to get the cabinets it is understandable that more time was needed to make that decision
Ten minutes later I received a voice mail from Josh that he made the decision to cancel the order
Essentially, Cabinet Giant staff held my money for a week, failed to ship on time, and ultimately cancelled the order without consulting with me, resulting in substantial disruption of our workflow
The level of unprofessionalism is striking Proper management strategy is to deescalate the problem Josh chose to do exactly the opposite
Company that treats clients in this manner should not have a satisfactory rating
Worst customer service I have seen in years
I have ordered cabinets for a kitchen project from Cabinet Giant on 11/17/ Sales rep (Jen) have stated that the order will be delivered on 11/23/16, a day before Thanksgiving I agreed to proceed On 11/22/I received an email with tracking stating that the package was just picked up from Cabinet Giant on 11/22/16, and is scheduled to be delivered on 11/30/16, a week after the initially confirmed delivery date I have contacted the sales rep, in hopes to find a soulution Instead I received rude replies with the only remedy being a cancellation of the order Wishing to escalate the matter I asked for a manager Josh (manager) was not willing to rectify the problem In fact he was even more abrasive and rude than the sales person The entire conversation with Josh consisted of him praising his sales rep, and not looking for a manageable solution
I have asked several times what his proposition is, and the only reply I received was to cancel the order I explained that I am not ready to make that decision, and that I will contact him at a later time Considering I have already been waiting for a week to get the cabinets it is understandable that more time was needed to make that decision
Ten minutes later I received a voice mail from Josh that he made the decision to cancel the order
Essentially, Cabinet Giant staff held my money for a week, failed to ship on time, and ultimately cancelled the order without consulting with me, resulting in substantial disruption of our workflow
The level of unprofessionalism is striking Proper management strategy is to deescalate the problem Josh chose to do exactly the opposite
Company that treats clients in this manner should not have a satisfactory rating