I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
In response to complaint id #***, our records indicate that an email receipt was sent by Ms*** on to this consumer, the same date the payment was made to us by credit card in the amount of $ 137.97. We were contacted again on and the consumer spoke with Ms
*** stating she had not received the email. Mr*** confirmed that we had the correct email address for the consumer and requested another email receipt be sent. All emails are sent through our mail service provider, ***. In checking with them, they confirm that while both emails were sent, the consumer's server did not accept them, either due to spam or as blocked. As a fail safe, they sent the consumer a receipt by mail, copy of which I have attached and confirmed by the consumer as received. As for the bill the consumer received from our client, it appears this bill was mailed out prior to our receiving the account and this was a matter of the mail crossing over. Please accept our apology for the issues the consumer has experienced with regards to this account and be assured that CFM is not a collection agency but a billing company assisting clients in settling accounts with their consumers. Please let me know if you have additional questions.Thank you,** ***
***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
In response to complaint id #***, our records indicate that an email receipt was sent by Ms*** on to this consumer, the same date the payment was made to us by credit card in the amount of $ 137.97. We were contacted again on and the consumer spoke with Ms
*** stating she had not received the email. Mr*** confirmed that we had the correct email address for the consumer and requested another email receipt be sent. All emails are sent through our mail service provider, ***. In checking with them, they confirm that while both emails were sent, the consumer's server did not accept them, either due to spam or as blocked. As a fail safe, they sent the consumer a receipt by mail, copy of which I have attached and confirmed by the consumer as received. As for the bill the consumer received from our client, it appears this bill was mailed out prior to our receiving the account and this was a matter of the mail crossing over. Please accept our apology for the issues the consumer has experienced with regards to this account and be assured that CFM is not a collection agency but a billing company assisting clients in settling accounts with their consumers. Please let me know if you have additional questions.Thank you,** ***
***