Two cabinets did not matchThey have been unable to provide cabinets that match in size and colorI have asked for a refund for the cabinets Corner cabinets for above the counter-top, an "appliance garage" and a display cabinet that is supposed to mount above the garage did not match in width and the top cabinet sides were a darker color that did not match the rest of the cabinetsMs [redacted] (I believe the owner)says she is unable to modify the cabinetsI have asked via email on two occasions (AUG and AUG) I have called twice today (AUG) and left voice messages with no return to my callsAll I want is a refund for the cabinets and installation charges
Two cabinets did not matchThey have been unable to provide cabinets that match in size and colorI have asked for a refund for the cabinets
Corner cabinets for above the counter-top, an "appliance garage" and a display cabinet that is supposed to mount above the garage did not match in width and the top cabinet sides were a darker color that did not match the rest of the cabinetsMs*** *** (I believe the owner)says she is unable to modify the cabinetsI have asked via email on two occasions (AUG and AUG) I have called twice today (AUG) and left voice messages with no return to my callsAll I want is a refund for the cabinets and installation charges
Granite counter top was damaged during installation
6/02/ Order #*** order handled by RonInstallation on 06/10/
I had granite countertops installed in a kitchenSub-contracted installers did an inferior job overall but the worst was they accidentally cracked off a chunk of granite at the seam by the sinkThey should have stopped right there, explained what happened, and set up a new date to come back with an undamaged pieceInstead they never said a word to me and just epoxied the piece back on I did not discover the defect until after I paid them the balance dueI worked around/corrected the other defects and shortcoming in their work but the visible defect of the cracked off corner remains
I contacted Ron and he offered to extend the warranty for years, but this did not address eliminating the visible defect which causes me distress every time I must look at itRon has ceased communicating with me
Two cabinets did not matchThey have been unable to provide cabinets that match in size and colorI have asked for a refund for the cabinets Corner cabinets for above the counter-top, an "appliance garage" and a display cabinet that is supposed to mount above the garage did not match in width and the top cabinet sides were a darker color that did not match the rest of the cabinetsMs [redacted] (I believe the owner)says she is unable to modify the cabinetsI have asked via email on two occasions (AUG and AUG) I have called twice today (AUG) and left voice messages with no return to my callsAll I want is a refund for the cabinets and installation charges
Two cabinets did not matchThey have been unable to provide cabinets that match in size and colorI have asked for a refund for the cabinets
Corner cabinets for above the counter-top, an "appliance garage" and a display cabinet that is supposed to mount above the garage did not match in width and the top cabinet sides were a darker color that did not match the rest of the cabinetsMs*** *** (I believe the owner)says she is unable to modify the cabinetsI have asked via email on two occasions (AUG and AUG) I have called twice today (AUG) and left voice messages with no return to my callsAll I want is a refund for the cabinets and installation charges
Granite counter top was damaged during installation
6/02/ Order #*** order handled by RonInstallation on 06/10/
I had granite countertops installed in a kitchenSub-contracted installers did an inferior job overall but the worst was they accidentally cracked off a chunk of granite at the seam by the sinkThey should have stopped right there, explained what happened, and set up a new date to come back with an undamaged pieceInstead they never said a word to me and just epoxied the piece back on I did not discover the defect until after I paid them the balance dueI worked around/corrected the other defects and shortcoming in their work but the visible defect of the cracked off corner remains
I contacted Ron and he offered to extend the warranty for years, but this did not address eliminating the visible defect which causes me distress every time I must look at itRon has ceased communicating with me