Cabinet Wholesale

Cabinet Wholesale works very hard to meet or exceed our customer expectations. We have a lot of experience so we try to explain the process thoroughly and have developed a written agreement that the salesman goes over with the customer and the customer must read, initial throughout and sign before we accept any payment and begin the installation. The customer makes many complaints about the installation that are simply misunderstandings, half-truths and (sadly) lies arising out of an incomplete installation (about 95% complete) and the customer's refusal to allow us to complete the installation for which she received while keeping 100 percent of the cabinets and countertop without payment. Unfortunately, this project and the relationship with the customer became strained as the customer became increasing emotional and contentious after we sought an additional $600 for additional material to change the installed countertop to her satisfaction. Here, the customer was anxious to begin the installation during the Christmas through New Year holiday time, despite informing her that staffing would be limited due to the mid-week occurrence of the Christmas Eve, Christmas Day and New Years Eve/Day and scheduled vacations - We informed the client of this and she wanted to go forward regardless. We admit that the installer broke the drain pipe (not an uncommon occurrence) but he fixed it immediately which delayed his ability to finish the installation of all of cabinets that day. The repaired pipe was shorter than the original and we explained that the plumber that she just needed to hire to connect the faucet and drain to the sink could simply connect a piece of additional pvc pipe that would not cost more than $5. We fixed our mistake and did not leave the pipe broken. The cabinets were all installed but for one wall cabinet. Since all the base cabinets were installed, we started the process to template, fabricate and install the countertop of which the customer also complains. From the beginning, this customer was price sensitive and lamented that she was spending her life savings on this project. With this understanding, we instructed the countertop fabricator to join two pieces of the material to complete a section of the countertop out of the single slab of material purchased (which is well withing industry standards for granite fabrication). We anticipated that if the customer did not like it she could purchase another half slab of matching material and we would not charge the her cost of the additional fabrication and installation. This is not an uncommon occurrence in this business, so common that our agreement directly addresses that the final price for the countertop material may be adjusted and may increase. Unfortunately, informing the customer of the $600 cost to make this change triggered a huge emotional response where we have been falsely accused of fraud, poor workmanship, use of defective and broken material, and targeting of a vulnerable, single woman for her life savings. While the customer claims she is the victim, the customer she is stealing from Cabinet Wholesale and employing a scorched earth tactic to impugn the good reputation for which we have worked so hard to develop, subjecting Cabinet Wholesale to bullying and defamation on the internet and to the Revdex.com. Cabinet Wholesale is in the business of selling and installing kitchen cabinets and countertops and simply wanted to install her kitchen for a fair price like it has done for hundreds of satisfied homeowners, businesses, and healthcare facilities throughout South Florida. The customer only paid the deposit, leaving Cabinet Wholesale at a loss after paying for 100% of the cost, the delivery and labor for 2 full days for the installation of the cabinets, 100% percent of the purchase, fabrication, and installation of the countertop. Throughout this installation, we have been responsive and acted to address the customer's questions and concerns, but after a certain point she cancelled an schedule installation appointment where we intended to complete the installation (which we set up at 4:00 pm to accommodate her work schedule), then refused to acknowledge our numerous requests to schedule a time to complete the installation and to pay for her project. Sadly, this situation occurs sporadically - this is not our first rodeo. We developed a comprehensive sales agreement with a former, practicing real estate litigation attorney with input from customers, sales people, designers and installers and which addresses our scope of work and the responsibilities of both the customer and Cabinet Wholesale. The sales agreement clearly allows Cabinet Wholesale to process payment from the customer's account (using the information as provided by the customer) according to our agreement to which the customer agreed "so long as the transactions correspond to the terms indicated in this Agreement." Every action that we took with this customer was in accordance with the agreement signed and initialed by the Customer. There have been no threats by anyone at Cabinet Wholesale, we did not forge anything, we did not force her to get a new kitchen this individual came to our showroom, initiated a design, received a quote which lead to a contract and the installation of a kitchen in this individual's home - this individual is the same person that received the delivery of the material and let the installers enter. While we strive to be timely to accommodate every one of customers, we don't schedule exact times for any appointment as we are subject to same irregularities and delays stemming from the brutal South Florida traffic as anyone else - it is simply unfair to anyone to schedule an exact time that our workers will arrive at any project. We communicate with our customers using the telephone, text, email, WhatsApp, Facebook, and in person. We have tried, even sending the installer on a Saturday afternoon to see if she would allow him access to finish the job. We try to keep it simple because we are just simple cabinet and countertop installers, we don't do electrical, plumbing, tile, painting or drywall, we don't bite and try to treat everyone with the respect they deserve. In final response, we can only ask for the same respect in return. Yet, instead of payment and an opportunity to complete the job we started, we have received unfair, untrue and ugly accusations. We still invite the customer to reach out to us so that we can complete the installation. If there are any further questions or concerns, we, everyone at Cabinet Wholesale, invite anyone to call or come into our Hollywood, Florida location to discuss it. We appreciate all the business in South Florida and we appreciate all of our customers.

Again, the customer stopped our installation before we completed it which is the source of all of her complaints about our workmanship. We invite the customer to allow us to finish her kitchen cabinet and countertop installation which should resolve the issues. If she remains dissatisfied with the seam in the countertop, the offer remains open that the customer can purchase additional countertop material for the price of the $600 only, no charge for fabrication and installation. I apologize for any confusion, if one email says 95% or another 99%, the point is that Cabinet Wholesale substantially completed the installation, but for one cabinet, and punchlist items, until the customer shut the project down. The customer has received delivery of 100% of the cabinets and countertop. Everything, the scope of work, and the customer's responsibility is spelled out in our agreement with her - even the possibility that the countertop material could increase in price. Again, we invite the customer to schedule an appointment to allow us to complete the work in accordance with the agreement. Thank you.