We feel sure that we have resolved this matter with Mr***
When the technician and shop foreman went to install the rear speakers and the tour pak wrap around they found that the wrap around light was actually designed to be direct led replacement for a bike that is already equipped
with wraparound lightingService manager spoke with customer to see if he wanted to proceed with the installation because there would be additional parts that he would have to purchase for a successful installation but informed him that we would not charge any more labor even though we were going to have to custom make the templates for the speakers and the wrap around lighting along with examining wiring diagrams to find out what all additional parts we would need to complete the installationCustomer agreed to proceed with the installation of the partsThe shop foreman and technician worked late several nights to get this work done for Mr***We never pulled anyone off unless we are waiting on parts or have another emergency with a broken down rider that is travelingWe strive to give every customer the best customer service we canWe feel that we included two speakers at no charge and we also did not charge any additional labor for the extra work to make this work for the customerThis is what parts the customer choose and we wanted to be happy with his purchase
Please feel free to call me if this matter was not resolved
Tracy E***
General Manager
Tilley Harley Davidson of Salisbury
704-638-
We feel sure that we have resolved this matter with Mr***
When the technician and shop foreman went to install the rear speakers and the tour pak wrap around they found that the wrap around light was actually designed to be direct led replacement for a bike that is already equipped
with wraparound lightingService manager spoke with customer to see if he wanted to proceed with the installation because there would be additional parts that he would have to purchase for a successful installation but informed him that we would not charge any more labor even though we were going to have to custom make the templates for the speakers and the wrap around lighting along with examining wiring diagrams to find out what all additional parts we would need to complete the installationCustomer agreed to proceed with the installation of the partsThe shop foreman and technician worked late several nights to get this work done for Mr***We never pulled anyone off unless we are waiting on parts or have another emergency with a broken down rider that is travelingWe strive to give every customer the best customer service we canWe feel that we included two speakers at no charge and we also did not charge any additional labor for the extra work to make this work for the customerThis is what parts the customer choose and we wanted to be happy with his purchase
Please feel free to call me if this matter was not resolved
Tracy E***
General Manager
Tilley Harley Davidson of Salisbury
704-638-