From: ***Date: Wed, Nov 18, at 9:AMSubject: Re: You have a new message from the Revdex.com of Northeast Florida in regards to your complaint # [redacted] .To: " [redacted] " < [redacted] >Re: ID [redacted] Good Morning:I would like to reopen this case as it closed before I had a chance to respond this morningI would like to also resolve this issue and will accept the offer ofA new in base cabinet with a new trash insert to left of sinkA new in tray base with dividers for trays to right of dishwasherin filler on both sides of food pantryTilt out tray drawer for sink base as promised.I will dismiss the lost faucet and damage to my dining room wallsI want to see a copy of the cost of the new cabinets and will split the amount up to $I believe this is an amicable solution for both of us and would like to move forward and complete this project as soon as possibleThank you [redacted] ***Sent from my iPhone Regards, [redacted] Aka [redacted]
Company's second response below:From: [redacted] Date: Tue, Dec 8, at 9:AMSubject: case # [redacted] To: [redacted] Hello Revdex.comI am responding to the re opening of the case By Mrs ***.She continues to delay her own project...I furnished a receipt for the cabinets at the agreed upon priceShe did not like that it wasn't from the manufacturer and that has no bearing on her caseClients are not privy to invoices from our manufacturers as we are a retail shopI want to get this job completed Here is my solution I will purchase cabinetry requested #base cabinet#tray base ( to be installer right of dishwasher #" fillers for pantryBalance Due on the job is as follows:Additional cabinetry $287balance on kitchen installation $760Total Due on kitchen $1047I would like to apply the down payment for the granite ( $ 600) to the balance of the kitchentotal due $1047original granite payment applied to kitchen - balance due $447Pay 50% of the new balance upon delivery of the cabinetry to her house ($223.50) and pay ( $223.50) upon installation.This way client and I can move forward and she can purchase granite elsewherePlease confirm receipt of this email.I am doing my best to come up with an amicable solution for both parties and retain my A+ Revdex.com rating Thank you [redacted]
Complaint: [redacted] I am rejecting this response because:From: [redacted] >Date: Tue, Nov 24, at 4:PMSubject: Re: You have a new message from the Revdex.com of Northeast Florida in regards to your complaint # [redacted] .To: [redacted] Cc: [redacted] I would like to reopen this case # [redacted] effective immediately.Mr [redacted] owner of Cabinetry Masters has not fulfilled our agreementI was advised and requested a copy of the invoice from the cabinet company for the cost of the two cabinets that are to be ordered I agreed to split the cost and the shipping upon retaining a copyHe refuses to provide the invoice and continues to delay the completion of my kitchenI will pay my 1/of the cost upon completion of the kitchen.He wants payment in advance of ordering and I do not want to give him any more moneyI have already given Cabinetry Masters 90% of the total cost of the project There is also to be a 3" filler on either side of the food pantryI want this kitchen issued settled as it has been almost months since the start of the projectIf mediation or arbitration is the way to go then let's do it as I want my kitchen completedIt appears to not be happening any other wayThank you and if there is anything else needed please contact meThank you [redacted] Regards, [redacted] Aka [redacted]
Complaint: ***
I am rejecting this response because:Your offer is not what we agreed upon in an email sent Nov 18thI want to complete this project very much and am not stallingI have no reasons at all to stall and you are holding up my move into my townhouse My solution to resolve this is to split the cost of the two cabinets up to the amount of $and upon receipt of the cost from your cabinet supplierI am asking the cost of the two cabinets that need to be replaced and not the cost of all the kitchen cabinets. The cabinets to be ordered are: New 15in base and New trash insertNew 9" tray base with dividers3"filler on either side of pantry. Tilt out tray drawer for under sink as ordered and paid for. I have paid the 50% deposit as requested for the granite and have chosen what I wantI am not getting a new granite supplier.The price of the kitchen included granite and complete fabrication and installation with edge of my choice and sink and faucet cut outs. I will pay you 1/of the cost of the cabinets and the balance I owe upon the complete installation of the kitchen as stated aboveYou have long cashed my checks of $3800.00, $3140.00, and $ I want to have this completed and you are stalling If the above resolution is not acceptable then we will go to arbitration. Thank you
Regards,
*** *** Aka ***
From: *** *** Date: Tue, Nov 10, at 5:PMSubject: complaint response ID ***To: ***Cc: *** *** *** ***Good afternoon, My name is *** *** and I am writing a response to complaint ID ***We just received this complaint via letter from
the Revdex.com from one of our clients, *** ***Mrs*** signer contract with us on 8/4/This contract was based on her approval of the design with two other parties witnessing. This was after consultations in house to explain the layout as well as consultations in the kitchenShe had a clear understanding of the scope of work to be done. We have made several changes and accommodations to her design after signing of the contract. Mrs*** went on vacation in August and returned in September hence it was difficult to solidify her changes and order cabinetry. Upon her return from vacation, I did another walk through/ visit at her house to review changes she wanted to makeAfter that meeting we sent her #versions of her kitchen design on 9/10/On 9/15/she met with our Designer *** and *** in our showroom and made more revisions to her design On 9/17/*** sent the client her the final revised design via email for her approvalThese revisions were as follows: Increase the width of the base and wall cabinets to the left of the fridge 3" ( no charge) these cabinets were 18" wide and changed to 21" wide That same day she replied to that email and approved the layout and gave the okay to place the cabinetry order*Please see the attached email correspondences.According to her letter she states the following problems:Problem; Ordered an inch and a inch cabinetMrs *** approved a design with a 12" trash cabinet and a 15" base cabinet to the left of the sink, and a 12" drawer base to the right of the dishwasher. This was approved via email (please see attached email dated 6/2/15)Solution; we can simply add a new wider trash roll out to her 15" cabinet and it can be moved next to the sinkNo new cabinets need to be ordered.Problem; Does not like 6" filler to right of pantry. Mrs*** wanted roll out drawers inside the pantry, the window sill on the adjacent wall prohibited the functionality of the roll outs and sheagreed to the 18" pantry so that the roll outs would be functional Solution: We can install the 3" filler to right of the pantry if she wants the layout this way. Problem;Tilt out tray for sink base not installed.Solution; The job is not complete and was this is a planned item, it is simply not installed yet.Sited Problem;No response/communication:We have stayed in constant contact with her since June, except during her week trip in ***.We've made multiple revisions after the contract was signed, made multiple site visits and meetings in our showroom.Communication was made in person, by phone and multiple emails. Problem; Deposits made vswork completed:Her check was deposited August 4th, the cabinet order was placed August 6th then placed on hold per the customers multiple revisions which first started on August 8thThere were no delays caused by us, the client made revisions after signing contract then went on a week vacation before finalizing design.Payment terms per signed contract are as follows; 50% due upon ordering cabinetry, 40% due upon delivery of cabinets, 10% due upon installationGranite terms are 50% due upon order and 50% due upon granite installationShe has paid on time per standard payment terms on her signed contract. The job has been at a stand still due to customers unwillingness to come to an agreement about the cabinet layoutWe have presented solutions, 1st solution was to purchase the new cabinets the client wants and she would pay the work order2nd solution was to split the cost of a 15" trash insert and install it in her existing 15" base cabinet and keep all the cabinets the same.Problem; Customer states we threw out her faucet: We have an email stating the client will be purchasing a new faucet Sep 29th, When we demo a kitchen, if the customer does not ask the office to keep faucets or certain cabinets they get removed and hauled to the dumpsterShe asked us to keep the garbage disposal and we made notes and made sure it was not thrown awayAfter the demo the customer asked about her faucet, we went out of our way and checked the dumpster, but they were already gone.Problem; Damage to walls:Customer asked for us to quote removing existing tile back splash, we quoted it ways, installing new back splash tile and refinishing the drywall for later tile installationThe customer decided to leave her existing tile as isWhen her job started on 10/12/her back splash was already removed by another contractor unknown to us and the damage to the walls was already done, we had to postpone the cabinet install until she had someone repair the drywall.In summation, we have tried on multiple occasions to accommodate Mrs*** so that she will be happy with her new kitchen. We will continue to try to do this for Mrs*** and would appreciate Revdex.com's assistance in doing so. Our proposed solutions are as follows; I would gladly cover the cost of the new trash can insert for Mrs***. Change the location of the trash base so that it is directly to the left of the sink.Change filler size to right of pantry from 6" to 3". This will require a 3" filler on both sides of the pantry cabinet. Provide tilt out tray for sink base. Additional cabinetry as requested from Mrs*** will cost $575CABINETS REQUESTED base left of sinktray base right of dishwasher We will agree to split cost with her and charge $287.50We have been more than accommodating with Mrs*** and are looking for an amicable solution for the both of us.Regards, *** *** *** Cabinetry Masters LLC *** *** *** *** ** *** *** ***@*** Attachments
Complaint: [redacted]
I am rejecting this response because:From: [redacted]>Date: Tue, Nov 24, 2015 at 4:37 PMSubject: Re: You have a new message from the Revdex.com of Northeast Florida in regards to your complaint #[redacted].To: [redacted]Cc: [redacted] <[redacted]>I would like to reopen this case #[redacted] effective immediately.Mr [redacted] owner of Cabinetry Masters has not fulfilled our agreement. I was advised and requested a copy of the invoice from the cabinet company for the cost of the two cabinets that are to be ordered. I agreed to split the cost and the shipping upon retaining a copy. He refuses to provide the invoice and continues to delay the completion of my kitchen. I will pay my 1/2 of the cost upon completion of the kitchen.He wants payment in advance of ordering and I do not want to give him any more money. I have already given Cabinetry Masters 90% of the total cost of the project . There is also to be a 3" filler on either side of the food pantry. I want this kitchen issued settled as it has been almost 4 months since the start of the project. If mediation or arbitration is the way to go then let's do it as I want my kitchen completed. It appears to not be happening any other way. Thank you and if there is anything else needed please contact me. Thank you. [redacted]
Regards,
[redacted] Aka [redacted]
Company's second response below:From: [redacted] <[redacted]>Date: Tue, Dec 8, 2015 at 9:39 AMSubject: case #[redacted]To: [redacted]Hello Revdex.comI am responding to the re opening of the case By Mrs [redacted].She continues to delay her own project...I furnished a receipt for the cabinets at the agreed upon price. She did not like that it wasn't from the manufacturer and that has no bearing on her case. Clients are not privy to invoices from our manufacturers as we are a retail shop. I want to get this job completed. Here is my solution I will purchase cabinetry requested #1 15 base cabinet#1 tray base 9 ( to be installer right of dishwasher #2 3 " fillers for pantryBalance Due on the job is as follows:Additional cabinetry $287balance on kitchen installation $760Total Due on kitchen $1047I would like to apply the down payment for the granite ( $ 600) to the balance of the kitchen. total due $1047original granite payment applied to kitchen -600 balance due $447Pay 50% of the new balance upon delivery of the cabinetry to her house ($223.50) and pay ( $223.50) upon installation.This way client and I can move forward and she can purchase granite elsewhere. Please confirm receipt of this email.I am doing my best to come up with an amicable solution for both parties and retain my A+ Revdex.com rating. Thank you [redacted]
From: [redacted]. <r[redacted]@[redacted]>Date: Wed, Nov 18, 2015 at 9:21 AMSubject: Re: You have a new message from the Revdex.com of Northeast Florida in regards to your complaint #[redacted].To: "[redacted]" <[redacted]>Re: ID [redacted]Good Morning:I would like to reopen this case as it closed before I had a chance to respond this morning. I would like to also resolve this issue and will accept the offer of1. A new 15 in base cabinet with a new trash insert to left of sink. 2. A new 9 in tray base with dividers for trays to right of dishwasher. . 3 in filler on both sides of food pantry. Tilt out tray drawer for sink base as promised.I will dismiss the lost faucet and damage to my dining room walls. I want to see a copy of the cost of the 2 new cabinets and will split the amount up to $287.50. I believe this is an amicable solution for both of us and would like to move forward and complete this project as soon as possible. Thank you. [redacted]Sent from my iPhone
Regards,
[redacted] Aka [redacted]
From: ***Date: Wed, Nov 18, at 9:AMSubject: Re: You have a new message from the Revdex.com of Northeast Florida in regards to your complaint # [redacted] .To: " [redacted] " < [redacted] >Re: ID [redacted] Good Morning:I would like to reopen this case as it closed before I had a chance to respond this morningI would like to also resolve this issue and will accept the offer ofA new in base cabinet with a new trash insert to left of sinkA new in tray base with dividers for trays to right of dishwasherin filler on both sides of food pantryTilt out tray drawer for sink base as promised.I will dismiss the lost faucet and damage to my dining room wallsI want to see a copy of the cost of the new cabinets and will split the amount up to $I believe this is an amicable solution for both of us and would like to move forward and complete this project as soon as possibleThank you [redacted] ***Sent from my iPhone Regards, [redacted] Aka [redacted]
Company's second response below:From: [redacted] Date: Tue, Dec 8, at 9:AMSubject: case # [redacted] To: [redacted] Hello Revdex.comI am responding to the re opening of the case By Mrs ***.She continues to delay her own project...I furnished a receipt for the cabinets at the agreed upon priceShe did not like that it wasn't from the manufacturer and that has no bearing on her caseClients are not privy to invoices from our manufacturers as we are a retail shopI want to get this job completed Here is my solution I will purchase cabinetry requested #base cabinet#tray base ( to be installer right of dishwasher #" fillers for pantryBalance Due on the job is as follows:Additional cabinetry $287balance on kitchen installation $760Total Due on kitchen $1047I would like to apply the down payment for the granite ( $ 600) to the balance of the kitchentotal due $1047original granite payment applied to kitchen - balance due $447Pay 50% of the new balance upon delivery of the cabinetry to her house ($223.50) and pay ( $223.50) upon installation.This way client and I can move forward and she can purchase granite elsewherePlease confirm receipt of this email.I am doing my best to come up with an amicable solution for both parties and retain my A+ Revdex.com rating Thank you [redacted]
Complaint: [redacted] I am rejecting this response because:From: [redacted] >Date: Tue, Nov 24, at 4:PMSubject: Re: You have a new message from the Revdex.com of Northeast Florida in regards to your complaint # [redacted] .To: [redacted] Cc: [redacted] I would like to reopen this case # [redacted] effective immediately.Mr [redacted] owner of Cabinetry Masters has not fulfilled our agreementI was advised and requested a copy of the invoice from the cabinet company for the cost of the two cabinets that are to be ordered I agreed to split the cost and the shipping upon retaining a copyHe refuses to provide the invoice and continues to delay the completion of my kitchenI will pay my 1/of the cost upon completion of the kitchen.He wants payment in advance of ordering and I do not want to give him any more moneyI have already given Cabinetry Masters 90% of the total cost of the project There is also to be a 3" filler on either side of the food pantryI want this kitchen issued settled as it has been almost months since the start of the projectIf mediation or arbitration is the way to go then let's do it as I want my kitchen completedIt appears to not be happening any other wayThank you and if there is anything else needed please contact meThank you [redacted] Regards, [redacted] Aka [redacted]
Complaint: ***
I am rejecting this response because:Your offer is not what we agreed upon in an email sent Nov 18thI want to complete this project very much and am not stallingI have no reasons at all to stall and you are holding up my move into my townhouse My solution to resolve this is to split the cost of the two cabinets up to the amount of $and upon receipt of the cost from your cabinet supplierI am asking the cost of the two cabinets that need to be replaced and not the cost of all the kitchen cabinets. The cabinets to be ordered are: New 15in base and New trash insertNew 9" tray base with dividers3"filler on either side of pantry. Tilt out tray drawer for under sink as ordered and paid for. I have paid the 50% deposit as requested for the granite and have chosen what I wantI am not getting a new granite supplier.The price of the kitchen included granite and complete fabrication and installation with edge of my choice and sink and faucet cut outs. I will pay you 1/of the cost of the cabinets and the balance I owe upon the complete installation of the kitchen as stated aboveYou have long cashed my checks of $3800.00, $3140.00, and $ I want to have this completed and you are stalling If the above resolution is not acceptable then we will go to arbitration. Thank you
Regards,
*** *** Aka ***
From: *** *** Date: Tue, Nov 10, at 5:PMSubject: complaint response ID ***To: ***Cc: *** *** *** ***Good afternoon, My name is *** *** and I am writing a response to complaint ID ***We just received this complaint via letter from
the Revdex.com from one of our clients, *** ***Mrs*** signer contract with us on 8/4/This contract was based on her approval of the design with two other parties witnessing. This was after consultations in house to explain the layout as well as consultations in the kitchenShe had a clear understanding of the scope of work to be done. We have made several changes and accommodations to her design after signing of the contract. Mrs*** went on vacation in August and returned in September hence it was difficult to solidify her changes and order cabinetry. Upon her return from vacation, I did another walk through/ visit at her house to review changes she wanted to makeAfter that meeting we sent her #versions of her kitchen design on 9/10/On 9/15/she met with our Designer *** and *** in our showroom and made more revisions to her design On 9/17/*** sent the client her the final revised design via email for her approvalThese revisions were as follows: Increase the width of the base and wall cabinets to the left of the fridge 3" ( no charge) these cabinets were 18" wide and changed to 21" wide That same day she replied to that email and approved the layout and gave the okay to place the cabinetry order*Please see the attached email correspondences.According to her letter she states the following problems:Problem; Ordered an inch and a inch cabinetMrs *** approved a design with a 12" trash cabinet and a 15" base cabinet to the left of the sink, and a 12" drawer base to the right of the dishwasher. This was approved via email (please see attached email dated 6/2/15)Solution; we can simply add a new wider trash roll out to her 15" cabinet and it can be moved next to the sinkNo new cabinets need to be ordered.Problem; Does not like 6" filler to right of pantry. Mrs*** wanted roll out drawers inside the pantry, the window sill on the adjacent wall prohibited the functionality of the roll outs and sheagreed to the 18" pantry so that the roll outs would be functional Solution: We can install the 3" filler to right of the pantry if she wants the layout this way. Problem;Tilt out tray for sink base not installed.Solution; The job is not complete and was this is a planned item, it is simply not installed yet.Sited Problem;No response/communication:We have stayed in constant contact with her since June, except during her week trip in ***.We've made multiple revisions after the contract was signed, made multiple site visits and meetings in our showroom.Communication was made in person, by phone and multiple emails. Problem; Deposits made vswork completed:Her check was deposited August 4th, the cabinet order was placed August 6th then placed on hold per the customers multiple revisions which first started on August 8thThere were no delays caused by us, the client made revisions after signing contract then went on a week vacation before finalizing design.Payment terms per signed contract are as follows; 50% due upon ordering cabinetry, 40% due upon delivery of cabinets, 10% due upon installationGranite terms are 50% due upon order and 50% due upon granite installationShe has paid on time per standard payment terms on her signed contract. The job has been at a stand still due to customers unwillingness to come to an agreement about the cabinet layoutWe have presented solutions, 1st solution was to purchase the new cabinets the client wants and she would pay the work order2nd solution was to split the cost of a 15" trash insert and install it in her existing 15" base cabinet and keep all the cabinets the same.Problem; Customer states we threw out her faucet: We have an email stating the client will be purchasing a new faucet Sep 29th, When we demo a kitchen, if the customer does not ask the office to keep faucets or certain cabinets they get removed and hauled to the dumpsterShe asked us to keep the garbage disposal and we made notes and made sure it was not thrown awayAfter the demo the customer asked about her faucet, we went out of our way and checked the dumpster, but they were already gone.Problem; Damage to walls:Customer asked for us to quote removing existing tile back splash, we quoted it ways, installing new back splash tile and refinishing the drywall for later tile installationThe customer decided to leave her existing tile as isWhen her job started on 10/12/her back splash was already removed by another contractor unknown to us and the damage to the walls was already done, we had to postpone the cabinet install until she had someone repair the drywall.In summation, we have tried on multiple occasions to accommodate Mrs*** so that she will be happy with her new kitchen. We will continue to try to do this for Mrs*** and would appreciate Revdex.com's assistance in doing so. Our proposed solutions are as follows; I would gladly cover the cost of the new trash can insert for Mrs***. Change the location of the trash base so that it is directly to the left of the sink.Change filler size to right of pantry from 6" to 3". This will require a 3" filler on both sides of the pantry cabinet. Provide tilt out tray for sink base. Additional cabinetry as requested from Mrs*** will cost $575CABINETS REQUESTED base left of sinktray base right of dishwasher We will agree to split cost with her and charge $287.50We have been more than accommodating with Mrs*** and are looking for an amicable solution for the both of us.Regards, *** *** *** Cabinetry Masters LLC *** *** *** *** ** *** *** ***@*** Attachments
Complaint: [redacted]
I am rejecting this response because:From: [redacted]>Date: Tue, Nov 24, 2015 at 4:37 PMSubject: Re: You have a new message from the Revdex.com of Northeast Florida in regards to your complaint #[redacted].To: [redacted]Cc: [redacted] <[redacted]>I would like to reopen this case #[redacted] effective immediately.Mr [redacted] owner of Cabinetry Masters has not fulfilled our agreement. I was advised and requested a copy of the invoice from the cabinet company for the cost of the two cabinets that are to be ordered. I agreed to split the cost and the shipping upon retaining a copy. He refuses to provide the invoice and continues to delay the completion of my kitchen. I will pay my 1/2 of the cost upon completion of the kitchen.He wants payment in advance of ordering and I do not want to give him any more money. I have already given Cabinetry Masters 90% of the total cost of the project . There is also to be a 3" filler on either side of the food pantry. I want this kitchen issued settled as it has been almost 4 months since the start of the project. If mediation or arbitration is the way to go then let's do it as I want my kitchen completed. It appears to not be happening any other way. Thank you and if there is anything else needed please contact me. Thank you. [redacted]
Regards,
[redacted] Aka [redacted]
Company's second response below:From: [redacted] <[redacted]>Date: Tue, Dec 8, 2015 at 9:39 AMSubject: case #[redacted]To: [redacted]Hello Revdex.comI am responding to the re opening of the case By Mrs [redacted].She continues to delay her own project...I furnished a receipt for the cabinets at the agreed upon price. She did not like that it wasn't from the manufacturer and that has no bearing on her case. Clients are not privy to invoices from our manufacturers as we are a retail shop. I want to get this job completed. Here is my solution I will purchase cabinetry requested #1 15 base cabinet#1 tray base 9 ( to be installer right of dishwasher #2 3 " fillers for pantryBalance Due on the job is as follows:Additional cabinetry $287balance on kitchen installation $760Total Due on kitchen $1047I would like to apply the down payment for the granite ( $ 600) to the balance of the kitchen. total due $1047original granite payment applied to kitchen -600 balance due $447Pay 50% of the new balance upon delivery of the cabinetry to her house ($223.50) and pay ( $223.50) upon installation.This way client and I can move forward and she can purchase granite elsewhere. Please confirm receipt of this email.I am doing my best to come up with an amicable solution for both parties and retain my A+ Revdex.com rating. Thank you [redacted]
From: [redacted]. <r[redacted]@[redacted]>Date: Wed, Nov 18, 2015 at 9:21 AMSubject: Re: You have a new message from the Revdex.com of Northeast Florida in regards to your complaint #[redacted].To: "[redacted]" <[redacted]>Re: ID [redacted]Good Morning:I would like to reopen this case as it closed before I had a chance to respond this morning. I would like to also resolve this issue and will accept the offer of1. A new 15 in base cabinet with a new trash insert to left of sink. 2. A new 9 in tray base with dividers for trays to right of dishwasher. . 3 in filler on both sides of food pantry. Tilt out tray drawer for sink base as promised.I will dismiss the lost faucet and damage to my dining room walls. I want to see a copy of the cost of the 2 new cabinets and will split the amount up to $287.50. I believe this is an amicable solution for both of us and would like to move forward and complete this project as soon as possible. Thank you. [redacted]Sent from my iPhone
Regards,
[redacted] Aka [redacted]