Cabinets Direct USA

Cabinets Direct USA on Rt in Toms River is terrible! You purchase cabinets from them and depend on the accuracy of their guy to measure rightFirst, several cabinets came damaged and one wasn't even the right sizeSo we had to push back our contractor and wait a week for new ones to come, only to see those cabinets were damaged as well! Than after the cabinets came and installed, my contractor as well as the granite guy said I needed a panel next to my dishwasher for the granite to sit onThe salesman failed to tell me I would need one! So now he orders the panel and said it would be in first thing Tuesday morning before the granite comesWell we just got off the phone with the salesman and he said it can be delivered anytime today! He's in the business! He should have known what was needed for proper installation! It sucks Mike, that I still have to get the other side of my kitchen cabinets from you so they matchI'm not a happy customer at all! I would not recommend going there if your uneducated like I was to the cabinet and granite industryThey are not a company to depend on to help you and make it a smooth transactionIt's been anything but smooth!

Please be advised our contractor is installing all the additional parts for [redacted] tomorrow aug 14thThis should satisfy the customer

Cabinets Direct has agreed to fully refund the money I paid for the cabinets, cabinet doors, shelves in dispute upon their return to the Livingston, NJ store that I purchased them from I withdraw complaint [redacted] to you I thank you for being an avenue a consumer can turn to when a business in NJ wrongs customers

On our first meeting, the customer told me theirceiling height was 96", along with the other measurements they gave me soI could do a preliminary drawing for themWhen *** (the installer) did the measurements, henoted on the drawing that the ceilings were VERY UNLEVELED, and went
from97" to 1/2" , see ***'s drawingThe customer said they wantedthe cabinets to go to the ceiling, so I pointed this out and discussed it withthe customer, and the customer was told they are responsible for leveling theirceiling in order for this design to workThe ceiling had to be leveled down to96", as shown on the elevations, which they were explained this to andsigned off on ( note the elevation drawings show 96" height, confirmingour discussion of the matter)Customer said ok. Their contractor DID NOT follow the floor plan andelevations, and built an 8" sheet rock soffit instead which now makes thecrown molding and fascia board unusable, see our drawings and pictures sent bythe customer, who told me twice the cabinets went right to the ceiling, whichfrom HER pictures, clearly shows the top of the cabinets to the bottom of the8" soffit their contractor put in, NOT THE CEILING, instead of levelingthe ceiling THEIR CONTRACTORS FAULT, or their fault for not telling thecontractor he had to level the ceiling down to 96". Her second issue as per the granite, there are NOBACKSPLASHES requested or shown on ANY of the drawingsCustomer said they wereusing tileWhen the customer was told this by me, she then changed her storyand said I told her the underside of the granite would be finished at least 11/2"I would NEVER tell that to a customer, because in my + years ofdoing this, I've never seen this done, and maybe we confused each other whentalking about it, as I may have told her the height of the granite tops were 11/4" high, and yes, all edges would be finished to match the other edgesin the kitchen. In summary, the customer and her contractor DID NOTfollow the blueprints and elevation drawings and my advice to level off theirceiling, so their contractor took a short cut and built the soffits where therewere to be none, thus rendering the molding unusableDidn't one of the THREEcontractors see molding on the drawings? And if they did, WHY were we notcalled BEFORE they went any further? Points to be taken: What kind of contractor would install cabinets withoutfirst leveling a ceiling which is off by an inch and a half? The cabinets willalways be level, so wouldn't the contractor advise the customer to level theceiling so it looks right? Contract was gone over at signing for at least 45minutes, with each drawing explained and SIGNED OFF ON. We are not responsible to put the customers walls andceilings in level and plumb condition so their cabinets fit properlyIt is thehomeowner/installers responsibility to level and plumb walls and ceilings socabinet design will work, especially after they were told so. Why didn't the customer contact me BEFORE one of theTHREE contractors told her it could not be done? Why did she let the contractorbuild the soffit and install the cabinets if she were told that it wouldn'twork (which it WOULD have WORKED if the ceiling was leveled to 96")? Whywait until it was DONE and then call to complain? My feeling is she did not let the contractor know he hadto level the ceiling down to 96", and he just put the cabinets up figuringthere was to be a soffit, instead of questioning the prints which CLEARY SHOWmolding to the ceiling at 96"Then the customer wants to complain aboutit AFTER it is done? You can never satisfy all of the people, especially thosepeople who felt they paid for something they did not useHer actual complaintshould be with the contractor for not following the design on the floor plan,elevation drawings, and perspective drawings, clearly showing NO SOFFITS, andusing the moldings as specified after the ceiling is leveled

Cabinets Direct USA on Rt 37 in Toms River is terrible! You purchase cabinets from them and depend on the accuracy of their guy to measure right. First, several cabinets came damaged and one wasn't even the right size. So we had to push back our contractor and wait a week for new ones to come, only to see those cabinets were damaged as well! Than after the cabinets came and installed, my contractor as well as the granite guy said I needed a panel next to my dishwasher for the granite to sit on. The salesman failed to tell me I would need one! So now he orders the panel and said it would be in first thing Tuesday morning before the granite comes. Well we just got off the phone with the salesman and he said it can be delivered anytime today! He's in the business! He should have known what was needed for proper installation! It sucks Mike, that I still have to get the other side of my kitchen cabinets from you so they match. I'm not a happy customer at all! I would not recommend going there if your uneducated like I was to the cabinet and granite industry. They are not a company to depend on to help you and make it a smooth transaction. It's been anything but smooth!

Cabinets Direct has agreed to fully refund the money I paid for the cabinets, cabinet doors, shelves in dispute upon their return to the Livingston, NJ store that I purchased them from I withdraw complaint...

[redacted] to you.    I thank you for being an avenue a consumer can turn to when a business in NJ wrongs  customers.

Please be advised our contractor is installing all the additional parts for [redacted] tomorrow aug 14th. This should satisfy the customer

Review: I purchased two dishwasher end panels from the Company. According to my licensed contractor, the panels cannot be used based on the design layouts. The dishwasher panels standalone on one side of my range in apartment 1 and on one side of my other range in apartment 2. My contractor explained to me that the panels would not be secure and sturdy if installed by the side of either range. The contractor further explained that the dishwasher panels should be installed in between a dishwasher and other cabinets/appliances --- the panels should not be installed as a standalone piece of cabinetry. When I asked the Company if the panels could be returned they explained that there would be a restocking fee.Desired Settlement: I wish not to pay a restocking fee but instead want:

1. Have Company's driver deliver to my two family property -- one 18" base cabinet with countertop

2. Have Company's driver pick up from my two family property --- the two dishwasher end panels with caps.

Business

Response:

We spoke to [redacted] and explained the proper way to attach dishwasher panels. This is done all the time in kitchen installation. Neil said he understood and was satisfied and will remove his complaint.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I have bought cabinets, and crown molding for it. I paid for crown moldings that I'm not able to use because of poor mesurements. I paid $300 for one of Cabinet Direct measure guy to come and do measurements. Frank the sales person suggested it, so that if there were any issues the would be responsible for it. I brought 3 different contractors and they all said the same thing. They were not able to install the crown molding that I paid for because the mesurements were not accurate. Not to mention the granite was suppose to be finished 1 1/2 inch underneath for an extra charge and I agreed to it, but the granite was installed with out being finished as agreed. Now I'm stranded with tons of expesive wood (crown molding) that I paid for, and can't use. I contacted Frank (sales person) and he has no intentions of getting the situation resolved. He was very unpleasant, and determined not to help. Desired Settlement: I just want get refunded for what was not done, and it was suppose to be done as agreed. I need this situation to be rectify as soon as possible.

Thank you,

Business

Response:

1. On our first meeting, the customer told me theirceiling height was 96", along with the other measurements they gave me soI could do a preliminary drawing for them. When [redacted] (the installer) did the measurements, henoted on the drawing that the ceilings were VERY UNLEVELED, and went from97" to 98 1/2" , see [redacted]'s drawing. The customer said they wantedthe cabinets to go to the ceiling, so I pointed this out and discussed it withthe customer, and the customer was told they are responsible for leveling theirceiling in order for this design to work. The ceiling had to be leveled down to96", as shown on the elevations, which they were explained this to andsigned off on ( note the elevation drawings show 96" height, confirmingour discussion of the matter). Customer said ok. 2. Their contractor DID NOT follow the floor plan andelevations, and built an 8" sheet rock soffit instead which now makes thecrown molding and fascia board unusable, see our drawings and pictures sent bythe customer, who told me twice the cabinets went right to the ceiling, whichfrom HER pictures, clearly shows the top of the cabinets to the bottom of the8" soffit their contractor put in, NOT THE CEILING, instead of levelingthe ceiling . THEIR CONTRACTORS FAULT, or their fault for not telling thecontractor he had to level the ceiling down to 96". 3. Her second issue as per the granite, there are NOBACKSPLASHES requested or shown on ANY of the drawings. Customer said they wereusing tile. When the customer was told this by me, she then changed her storyand said I told her the underside of the granite would be finished at least 11/2". I would NEVER tell that to a customer, because in my 38 + years ofdoing this, I've never seen this done, and maybe we confused each other whentalking about it, as I may have told her the height of the granite tops were 11/4" high, and yes, all edges would be finished to match the other edgesin the kitchen. In summary, the customer and her contractor DID NOTfollow the blueprints and elevation drawings and my advice to level off theirceiling, so their contractor took a short cut and built the soffits where therewere to be none, thus rendering the molding unusable. Didn't one of the THREEcontractors see molding on the drawings? And if they did, WHY were we notcalled BEFORE they went any further? Points to be taken: What kind of contractor would install cabinets withoutfirst leveling a ceiling which is off by an inch and a half? The cabinets willalways be level, so wouldn't the contractor advise the customer to level theceiling so it looks right? Contract was gone over at signing for at least 45minutes, with each drawing explained and SIGNED OFF ON. We are not responsible to put the customers walls andceilings in level and plumb condition so their cabinets fit properly. It is thehomeowner/installers responsibility to level and plumb walls and ceilings socabinet design will work, especially after they were told so. Why didn't the customer contact me BEFORE one of theTHREE contractors told her it could not be done? Why did she let the contractorbuild the soffit and install the cabinets if she were told that it wouldn'twork (which it WOULD have WORKED if the ceiling was leveled to 96")? Whywait until it was DONE and then call to complain? My feeling is she did not let the contractor know he hadto level the ceiling down to 96", and he just put the cabinets up figuringthere was to be a soffit, instead of questioning the prints which CLEARY SHOWmolding to the ceiling at 96". Then the customer wants to complain aboutit AFTER it is done? You can never satisfy all of the people, especially thosepeople who felt they paid for something they did not use. Her actual complaintshould be with the contractor for not following the design on the floor plan,elevation drawings, and perspective drawings, clearly showing NO SOFFITS, andusing the moldings as specified after the ceiling is leveled.

Consumer

Response:

I am rejecting this response because:

In the first place a sales person with 38 yrs of experienced should have suggested not to go with crown molding, knowing about the unleveled ceiling, but instead told us everything should fit fine, just to make the sale happen. That's called unethical business. if u know something is not going to work, why sale it? I did put several calls in and there were no answer. I have never changed no story. I've always been clear and firmed about this situation. If I went ahead and proceeded to finish up my kitchen is because time was passing by and We needed our kitchen available. Who would wait over a month to get the problem resolved when you don't have money to waist eating out every day? The sales person (Frank) was contacted unsuccesfuly, and then finally got to speak to him, and arranged to come over and take a look at the problem, but that never took place. Anyone can make business that way they are not the ones loosing money. If I need to take this further then will do, but I want $300.00 for measurement that was charge to us refunded to back us, and $300.00 that was charge for the unusable crown molding. Frank told us that they needed to charge $300.00 to protect ourselves in case anything went wrong, that they would be responsible if any went wrong. The 3 different contractors that came and try to use the material for the Crown molding could not use it due to poor measurement.

Business

Response:

Review: Our family purchased cabinets that arrived in a completely unsatisfactory state. The color of these cabinets were supposedly antique white. The two cabinets, doors and shelves were delivered with no protective packaging but for the card board boxes they came in. Our contractor opened the boxes and immediately told us that the cabinet casing was warped along with numerous dirt and scratches to the cabinet shelves and cabinet door outer facing. The cabinets did not have the amount of paint, lacquer, smooth surfacing or finishing that the show room cabinets we based our order on had. We took pictures and brought a representative sampling to the sales agent we worked with. She agreed there was a problem, asked me to bring the rest of the cabinets back. When we purchased the cabinets nobody mentioned the possibility of no refunds. She mentioned that she could have her manager issue us a refund and would have the Wolf cabinet representative look at the cabinets and determine if they would issue us a replacement while seeking a refund for us with the manager. Later that day we received an email from their main office saying they would not replace the cabinets and that we would not be issued a refund. Because the model cabinets we saw in the store did not come close to matching the supposedly identical cabinets we purchased, the cabinets delivered to our home arrived in a completely unsatisfactory condition and the completely unsatisfactory customer service exhibited by this company we want a complete refund of our money so we can purchase cabinets at another store that meets our satisfaction. Our kitchen renovation schedule is now substantially delayed, we have made numerous trips back and forth to the Livingston, New Jersey store location and feel very stressed and surprised at the lack of quality product plus tremendously poor customer service. Cabinets Direct misrepresented the product sold, shipped shanty merchandise with no restitution.Desired Settlement: We are happy to return the poor quality unsatisfactory merchandise for a full refund.

Consumer

Response:

Cabinets Direct has agreed to fully refund the money I paid for the cabinets, cabinet doors, shelves in dispute upon their return to the Livingston, NJ store that I purchased them from I withdraw complaint [redacted] to you. I thank you for being an avenue a consumer can turn to when a business in NJ wrongs customers.

Review: I bought a bathroom vanity from Cabinets Direct in March of 2014. When I made the purchase I was assured that if anything was wrong with the cabinet ,that the company who manufactures it would take care of it right away . The company is [redacted] . I called Cabinets Direct and they said I would receive a call from a representative from[redacted]. It took 3 phone calls before some one called me a month later . The representative from [redacted] came and saw that the vanity had a lot of issues ,and assured me they would fix it right away . Did not hear from him ,I had to call him and he told me everything was ordered and would be coming in . I heard nothing again ,so I called Cabinets Direct customer service . They contacted him and he hadn't even placed the order . So after 3 months they delivered everything that was needed so the vanity could be fixed and they said they would have someone come and fix it . I have had this vanity since the 3rd week in April . It is now August 1st . I have boxes piled up in my living room for 3 weeks . I called customer service after I got the delivery and she assured me that they would get someone to come and fix the vanity . I paid for a product that is in poor condition and they are not doing what was promised and I am tired of being given the run around .Desired Settlement: I want my vanity fixed ,I want what I paid for a vanity that should of been in perfect condition . If they can't come and fix it I would like a refund as soon as possible and they can take back their vanity . I do not want to get the run around anymore .

Business

Response:

Please be advised our contractor is installing all the additional parts for [redacted] tomorrow aug 14th. This should satisfy the customer