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Cabinets To Go, LLC

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Cabinets To Go, LLC Reviews (6)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12761265, and find that this resolution is satisfactory to meI just checked with the credit card company and they told me that they received back the $back from cabinet company and process the money to my accountthank Revdex.com for resolve this matter for me thank you [redacted]

Re: Customer *** *** / *** *** I want to thank you for taking the time to assist the above customer with their complaint In our business, ,it is not uncommon to find dissatisfaction and we pride ourselves on being able to assist with making the customer happy, with their
purchaseHaving said that, we understand there are times when that is not possible, and we are still willing to assist in any way we can to make the customer feel acknowledged with their purchase. As is understood from the customer's perspective of the complaint, Mr*** ***, ordered cabinets on June 2016, with the items ordered being advised would be available by July 1, Based on the description of events from the customer, the merchandise was received on July 28, On unknown .date that the packages were opened, it was discovered that the cabinet door was damagedIt was at this point that Mr*** contacted customer service about the damage, at which point customer service for Cabinets to Go opened the claim and provided claim number 9***.Now, at this point, according to Mr***, it was decided solely by himself, to delay the installation of the cabinets until the arrival of the cabinet doorAlso, at this point that Mr*** decided to wait until August 12, to open the rest of the boxes of cabinets and then discovered that there was other damageThere is no indication that Mr*** requested an ETA on the cabinet doors, nor was there one that was noted to the accountThe merchandise was ordered and is currently awaiting the manufacturer to send to our offices so that we can forward to Mr*** home address or to the local store. Understanding he need to be able to complete his kitchen, we are still at the mercy of the manufacturer of the cabinet doors to provide us with the correct type that Mr*** had ordered and ensure that we provide them as carefully as possible in order to avoid any further damage to the replacementsWe ask that Mr*** allow our offices the time needed to provide the doors to complete his kitchenUpon this writing, the items have been shipped to his home as of September 19,They should arrive to his location shortly. Againthank you for assisting the customer with their complaint. Sincerely, *** ***

I want to thank you for taking the time to assist the above customer with their complaintIn our business, it is not uncommon to find dissatisfaction and we pride ourselves on being able to assist with making the customer happy with their purchaseHaving said that, we understand there are times
when that is not possible, and we are still willing to assist in any way we can to make the customer feel acknowledged and satisfied with their purchase.As is understood from the customer's perspective of the complaint, *** *** ***, ordered cabinets on September 14, 2016, and she received all items, except for one pieceUpon her contact with the store and Customer Care Department at the Corporate Office, she was informed that due to internal companywide logistical changes to better assist our customers, our main distribution center is in the midst of relocating from Redlands, California to Lawrenceburg, TennesseeWith all of the changes to ensure that we have accurate inventory as well as ensuring that we send the correct items undamaged and fully accounted for, there has been some impact in the deliveryWe have provided every effort to minimize customer concerns, and have done all in our power to ensure that any lingering customer issues are dealt with as timely as possible.What the customer is requesting from Cabinets To Go, is immediate resultsWhile we strive to accommodate every customer request, especially within the instances of the inconvenience of our logistical issues, we are still working to ensure that we have the items requested and are able to further send them to the customer as quickly as can be allowedCurrent customer care controls are showing that the delivery of the items scheduled for the end of next weekAt this time, tracking information from the common carrier has not been provided, but we are actively attempting to provide that to the customer.We thoroughly appreciate the customer's patience and hope that we will be able to provide the merchandise that they purchased as quickly as possibleAgain, Thank you for assisting the customer with their complaintWe will be making every effort to get the issues with the relocation of our merchandise inventory location completed so that we can focus on providing the needs of our customers as quickly as possible. Sincerely,*** ***

Cabinets To Go LLCSouth E Street San Bernardino, CA 92408MsBertha Bejarano Revdex.com Serving Central California& Inland Empire Counties WShaw Lane Fresno Ca, 93711 Dear MsBejarano,I writing to you in response to a recent complaint which
you received about Cabinets To Go which was assigned ID number 12761265.Pear the store manager at our San Bernardino, CA store the customer Mr*** ***, came into the store wanting to purchase kitchen cabinets and counter topsHe did not have measurements so we sent a contractorout to get measurementsWhich are all licensed in the state of CaliforniaUpon receipt of the measurements out store manager *** *** contacted the customer to inform him that she received the measurements and pictures so that she could create a drawing and quote for himPer *** she reached out to Mr*** on several occasions however was not successful in getting in contact with him. CTG then received notification that the customer was doing a charge back for the $which he paid for the measurementsDue to the fact that the measurements were taken and CTG has the documentation to prove it the credit card company did not find in the favor or Mr***. CTG value the customer and the relationship with our customers therefore we have tried to reach out to Mr*** to come to a resolution on this matter, Mr *** informed *** that he has already had his kitchen completedSi in good faith we have issued a refund of the $to Mr*** credit cardOur goal is to make sure our customers are satisfied.I have attached a copy of the refund transaction for your reviewI hope this information will assist you in resolving this matter.Thank you for your time.Sincerely,*** *** Chief Financial Officer Cabinets To Go

Initial Business Response /* (1000, 8, 2016/07/11) */
I want to thank you for taking time to assist the above customer with their complaint. In our business, it is not uncommon to find dissatisfaction and we pride ourselves on being able to assist with making the customer happy with their purchase....

Having said that, we understand there are times when that is not possible, and we are still willing to assist in any way we can to make the customer feel acknowledged and satisfied with their purchase.
As is understood from the customer's perspective of the complaint, Mr. [redacted], ordered cabinets on April 24, 2014, and the items that he ordered were back ordered at the time of order. Due to internal changes to requested by the customer. We did advise the customer of that change, though we were in the midst of updating our website to acknowledge the change coming soon to the business.
Mr. and Mrs. [redacted] decided to keep the product that they were sent for two years before the product began to breakdown. Per the complaint, Mrs. [redacted] states that she called Cabinets To Go at the end of May. Per Mrs. [redacted]'s Complaint, the drawers were supposed to be the initial drawers requested, i.e. dovetail. However, in order to ensure we were sending the correct glides for the cabinets that the customer had in house, we need to confirm the product that the customer kept, which took some time and several calls from the customer. The actual order that the customer relates in the complaint, order number XXXXXXXXX, was sent a few days after the complaint was filed. We reflect that the complaint was filed on June 22, 2016 and that the items were shipped to the customers address on June 30, 2016, with tracking number of XXXXXXXXXXXX.
The customer is not due any additional funds because of the fact that on September 5, 2014, the customer's account was adjusted by $118.99, and Cabinets To Go declined to refute a change back from Visa for $2,000, originated by the customer on September 10, 2014, which their account of any additional balance.
Again, thank you for assisting the customer with their complaint. We will, based on the customers Zero Balance, and order delivery on July 5, 2016 of requested items, consider the matter closed.
Initial Consumer Rebuttal /* (2000, 10, 2016/07/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Cabinets To Go is not being honest in their response. I finally did receive my drawer glides, however, I never received a shipping tracking number or any verification that the item had been shipped. I did not receive any email confirmation or phone confirmation of this fact. Every time I called they said they couldn't locate a tracking number. I also asked to be contacted by the supervisor, which I was assured would happen, but also NEVER happened.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12761265, and find that this resolution is satisfactory to me. I just checked with the credit card company and they told me that they received back the $89.00 back from cabinet company and process the money to my account. thank Revdex.com for resolve this matter for me.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            thank you.                                                                                                                                                                                                                                                   [redacted]

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Address: 10 Technology Drive, Wallingford, Connecticut, United States, 06492

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