Cable-Dahmer Auto Direct

As the leader of Cable Dahmer collision center I accept full responsibility for the breakdown of communication on Mrs. [redacted] vehicle. I did not notify the estimator that the vehicle needed to be reassembled before it was towed out. When vehicles total out, it is not normal protocol to put them back...

together before leaving. I spoke to the customer about the vehicle getting to her house without a bumper and headlights and offered to have the vehicle towed to us at or expense. The vehicle left while the parts remained here and the parts where discarded not knowing that the vehicle would be back. We are currently replacing and installing the parts need to make this vehicle whole again. We apologize for the inconvenience we have caused in this situation and will have it resolved very soon. We will then have it towed back to her house. [redacted]Collision Center Director###-###-####   phone