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Cable One

401 Baylor St, Texarkana, Texas, United States, 75501-3270

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Cable One Reviews (%countItem)

No internet service for a month after making monthly payment. Four techs later and still no internet.
On the 25th of July, I had made my monthly payment to the company. Within hours my services stopped. I called to see if there was an issue and the tech support rep stated everything looked good on their end and in working order. Two days later, still no internet. I called back and they sent out a technician two days later. The technician came out and ran tests and even changed out the modem and stated he could get it and that it had to be all of our devices. Mind you, our devices worked at the public library and at friends as well. Contacted Newwave and they sent out another technician whom replaced the line going form the service pole to the house and even replaced the router box for the internet. He did find damage to the line on the pole and fixed it. The internet started working and within 48 hours stopped. I called Newwave again and they sent out the tech 3 days later. The tech looked. Replaced the lines again and stated he would have to dispatch a line tech to check the lines on the pole as they have the proper equipment. A few days later and several phone calls and the line tech never came out. I called back and they stated a line tech would be out the following day. Still no show. This repeated for days. Finally, a tech came out ( not a line tech ) and the guy was really rude and stunk and stated that it was our devices. He then realized that it wasn't and replaced the router box again. Still no go. He stated he would return tomorrow, 21st of August, to fix the issue. No tech. I did call this morning and the rep stated a line tech would be out today. As of now, we still have no internet. We have yet to see a tech. Now, Newwave has credited the bill for days of no services, but we need internet as our child needs to do some of her school work online and my husband, who is on dialysis at home, has to have internet so the machine can transfer the stats from the the house to the doctor and the dialysis center in Shreveport.

Desired Outcome

I would like for Newwave to come out and repair the problem. We have been paying faithfully and never been late. We want what we pay for and we would like dependable services.

Customer Response • Aug 22, 2018

Resolved. Case closed.

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Address: 401 Baylor St, Texarkana, Texas, United States, 75501-3270

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+1 (903) 838-2225
+1 (318) 343-5255

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