Complaint: [redacted] I am rejecting this response because: Ms***, If you read my December email to the vendor you will see that I asked for a replacement part OR refundThey sent me to the manufacturer who said the warranty can only be honored by the merchant, Cables and ConnectorsThe manufacturer said that the toy was guaranteed and that Cables and Connectors should honor the warrantyWhen, after much difficulty, I called and spoke to MrS [redacted] he was rude and dismissive of meI was not asking for thousands of dollars, I was asking for them to honor a warranty on a $purchase where several parts of the purchased toy were defectiveMy wife listened to my whole conversation with MrS [redacted] and will be more than happy to testify as to how rude and dismissive he was to and of meI have been a successful businessman for many years and have never been treated as poorly as I was by this business owner, was never never never dismissed so out of hand for a reasonable consumer issue as I was here and the consumer department at [redacted] agreed that this was a reasonable requestWhile I have always treated the customer as right, MrS [redacted] was determined that in this case the vendor was right, even if he totally dismissed and was dismissive of the customerPlease feel free to contact the manufacturer to confirm my version of the story, [redacted] to verify their statements to me and feel free to interview my wife as to the absolute rudeness of MrS***Shame on him for treating his customers so badlyHis version of the "truth" is nothing but and I reaffirm my complaint about this business and its practicesHis absurd avoidance of accepting responsibility for selling a defective $item is why I am continuing this complaint process as well as state and federal inquiries into his business practicesWith respect and appreciation of your investigation of this matter Sincerely, ***n ***
Complaint: [redacted] I am rejecting this response because: Ms***, If you read my December email to the vendor you will see that I asked for a replacement part OR refundThey sent me to the manufacturer who said the warranty can only be honored by the merchant, Cables and ConnectorsThe manufacturer said that the toy was guaranteed and that Cables and Connectors should honor the warrantyWhen, after much difficulty, I called and spoke to MrS [redacted] he was rude and dismissive of meI was not asking for thousands of dollars, I was asking for them to honor a warranty on a $purchase where several parts of the purchased toy were defectiveMy wife listened to my whole conversation with MrS [redacted] and will be more than happy to testify as to how rude and dismissive he was to and of meI have been a successful businessman for many years and have never been treated as poorly as I was by this business owner, was never never never dismissed so out of hand for a reasonable consumer issue as I was here and the consumer department at [redacted] agreed that this was a reasonable requestWhile I have always treated the customer as right, MrS [redacted] was determined that in this case the vendor was right, even if he totally dismissed and was dismissive of the customerPlease feel free to contact the manufacturer to confirm my version of the story, [redacted] to verify their statements to me and feel free to interview my wife as to the absolute rudeness of MrS***Shame on him for treating his customers so badlyHis version of the "truth" is nothing but and I reaffirm my complaint about this business and its practicesHis absurd avoidance of accepting responsibility for selling a defective $item is why I am continuing this complaint process as well as state and federal inquiries into his business practicesWith respect and appreciation of your investigation of this matter Sincerely, ***n ***