Cabot Lodge

Car was sold as is, however the car did not go through the proper BMW service inspection protocolYes a new rim was replacedPer all Southern California BMW, they say AZ BMW should have replaced the tire as well since they replaced the rim at no cost to meAfter I purchased the car, salesman Dan C [redacted] stated to place the key fob in the slot for a period of time for it to be chargedHowever when I arrived in San Diego that evening the key fob was still not working so I reached out to AZ manager Don Hansen regarding the issueHe advised me to take it into to BMW San Diego and it took a lot of back and forth before they approved and replaced the key fobIt took about 7-business days for this issue to be resolvedEven though it is a used car it had all brand new tiresIt was confirmed when I had it checked out at discount tires due to the low tire pressure indicator issue that came up after I bought the carWhen I took my vehicle for inspection in California I had to pay for the registration right there and then to get the registration and tagsThe refunded amount that AZ BMW paid out was still under the amount that I am due

July 10, Revdex.com EMissouri Avenue Phoenix, AZ Re: Case ID # [redacted] – [redacted] To Whom It May Concern; In regards to case ID # [redacted] submitted by [redacted] ***, BMW North Scottsdale is submitting the following as our response to this complaint The bag that Mr [redacted] has described in the complaint has since been found and all items have been returned to Mr [redacted] intactIn addition, BMW North Scottsdale has provided Mr [redacted] with a service voucher in the amount of $for the trouble and inconveniences he experienced I trust that this response shows that BMW North Scottsdale has taken appropriate action to resolve the issue with Mr***If you would like any further detail, please do not hesitate to contact me at [redacted] or via telephone at [redacted] Sincerely, Don H [redacted] General Manager BMW North Scottsdale

Customer [redacted] ,This customer states her desired Settlement is a Replacement Vehicle or her vehicle returned repairedHer issues are with BMW North America as only they can negotiate a buyback and only they can provide the Thermostat that is on National BackorderPlease have customer contact BMW North America and remove this from our fileThe customer is currently driving her car while she waits for parts to arrive[redacted] General Manager

The part that [redacted] was waiting for is an electronic Thermostat This part was on national backorder from BMW North America but has since arrived The part was installed and [redacted] has been notified that her car is repaired and ready for pick up as of 11/2/2015.Ms [redacted] also states she received notification that there is a safety recall due on her BMWAfter reviewing BMW’s dealer website and www.safecar.gov ; there is no open recall on her car.Please close this file [redacted] Parts and Service DirectorBMW North Scottsdale ###-###-####Tell us why here

Here at BMW North Scottsdale we are committed to providing the best customer service we possibly can. As part of our full disclosure system we have each and every single client purchasing a car sign a Carfax for the vehicle they are purchasing. The Carfax discloses, on the front page,
all the vital information you need to know about the vehicle i.eaccident indicator, maintenance inconsistencies and number of service records, as well as other details We would be happy to provide Ms*** a copy of the Carfax that was signed by her on the day of the transaction. This signed copy discloses that we are not responsible or involved in the information or reporting on Carfax. There are plenty of incidences where an accident shows up on the Carfax AFTER the purchase of a vehicle We price our vehicles based on the characteristics of each individual vehicle. We take things like Carfax report, mileage, condition and others into consideration and price our vehicles accordingly. This means that our vehicle was priced originally with the Carfax in mind. We clearly display these things online and the Carfax is disclosed online as well. Being a full disclosure dealership means we make all of this information available to everyone online as well as in person each and every single time We are committed to ensuring our customers are happyYou mentioned that you are attempted to trade your vehicle in. Denise, what we propose would be to give us the opportunity to take in your vehicle on trade. We inspected that vehicle, and we know that vehicle. We would be happy to look passed the Carfax and provide you with an experience you can begin to rebuild your confidence in . We thank you for the opportunity to assist you in advance and we look forward to hearing back from you soon Don H*** General Manager 480-538-

Customer came to dealership from CA specifically on this vehicle.  Customer purchased a used 5 year old vehicle “As Is”. Upon returning to CA, customer noted low tire pressure monitor light on, contacted us, we sent him to a sister store in CA, diagnosed as a small crack in the rim. Despite...

the As Is, we replaced the rim at no charge, as good will gesture. Additionally, he had an issue w/ a key fob which we reimbursed, again as good will. In addition to the rim, the vehicle then needed a rear tire – we informed the customer that we would not reimburse him for the tire; stating he bought a used car w/ used tires.. Relative to tax and registration fees – It was made perfectly CLEAR at time of sale, we were required to handle CA tax, title, and registration for him, by the lender; and we collected the required fees.  Nevertheless  he went to CA MVD to do it himself; and then informed us the registration iwould cost more.  WE ONE MORE TIME REITERATED that WE WOULD HANDLE it and he had already paid for it in the purchase.` DESPITE OUR COMMUNICATION, the customer STILL went in to the CA DVD and processed his registration.  Subsequently, he asked for us to reimburse him for the monies HE spent for the reg.   By that time the title work had been processed on his behalf, Still we tried to see what CA would refund The only amount we could get refunded was $302 – that we then sent to him. CONCLUSIONS: Car was sold as isWe paid for a new rim, at no cost to himWe reimbursed him for a key fob, at no cost.We declined to pay for a new tire as it was a used car, and would have had used tires.Having made it very clear that we would handle the registrations – repeatedly – he went in on his own and processed it himself – HIS MISTAKEWe worked thru CA to obtain the most refund they would give for the dupe paid registration fees – and refunded him that amount. We have told him repeatedly, we are not doing anything else on this transaction.

This is in response to [redacted] Customer Service issues, complaint ID# [redacted].  After reviewing the complaint and speaking with the customer, BMW North Scottsdale is making arragements for Ms. [redacted] to come in and get the items in the complaint fixed, BMW North...

Scottsdale has agreed to replace the front windshield seal and the back glass seal at no charge to the customer.  Regards, [redacted], General Manager

July 10, 2017       Revdex.com 1010 E. Missouri Avenue Phoenix, AZ 85014   Re: Case ID #[redacted] – [redacted]   To Whom It May Concern;   In regards to case ID #[redacted] submitted by [redacted], BMW North Scottsdale is submitting the following as our...

response to this complaint.   The bag that Mr. [redacted] has described in the complaint has since been found and all items have been returned to Mr. [redacted] intact. In addition, BMW North Scottsdale has provided Mr. [redacted] with a service voucher in the amount of $300.00 for the trouble and inconveniences he experienced.   I trust that this response shows that BMW North Scottsdale has taken appropriate action to resolve the issue with Mr. [redacted]. If you would like any further detail, please do not hesitate to contact me at [redacted] or via telephone at [redacted].   Sincerely,   Don H[redacted] General Manager BMW North Scottsdale

the part I am waiting for is a separate issue. My car stalled again the other day. This has been an ongoing problem as its already been in the repair shop three times for this problem, on top of everything else. I also just received another safety recall notice in the mail that involves a problem with the front side marker lamps.

Customer [redacted],This customer states her desired Settlement is a Replacement
Vehicle or her vehicle returned repaired. Her issues are with BMW North
America as only they can negotiate a buyback and only they can provide the Thermostat
that is on National Backorder. Please have...

customer contact BMW North America
and remove this from our file. The customer is currently driving her car while
she waits for parts to arrive.[redacted] General Manager

Dear Ms. Marin,In regardsto complaint  ID #[redacted]  submitted by [redacted],  BMW North Scottsdale is submitting the following  as our response  to this complaint. We hope that by fully explaining the  lease  process  and  our  interactions...

 with  this  customer  the  Revdex.com  will  find  that  we  have attempted to help this customer beyondour standard obligations when handling lease returns.When a customer leases a vehicleat BMW North Scottsdale, or any other BMW dealership, the actual lease is owned by BMW Financial Services(BMW FS), not the dealership  that assisted with the lease agreement. We act as a third party duringlease agreements.  When the lease is up on a vehicle,any BMW dealership  can receive the leased vehicleback regardless  of where the transaction originally took place.There is a very strictprocess  thatis followed upon return andone of the major stepsin this process is a full visual walk-around  and pre-inspection  of the car  with  the  customer.  During  this  pre-inspection,  all  charges  and  details  are  thoroughly explained  to  the  customer  and  they  acknowledge  these  charges  and  explanations  through signatures.At BMW North Scottsdale, we take customerconcerns very seriously and we have attempted to assist Ms. [redacted]  with her issues regarding  the lease return.  As the lease  was held by her husband, he was the one to turn in the car on March 16, 2017, and acknowledged  and accepted all of the findingsand related charges.During the pre-inspection on March 16, 2017, the measurements taken on two of the tires found the tread to be below the minimum  requirement for tire tread. This was noted and disclosed to Mr. [redacted]during the turn in process  and he verifiedhis understanding  of the findings and charges via signature.  A third party inspection was then conducted by AutoVin on April 5, 2017. This inspection also found that the same two tires were  worn  below  the  minimum  requirement.  During  each  inspection,  all  findings  have  been clearly communicated  with the customer. BMW gives all lease customers  the option of handling any corrections independently  to avoid charges by BMW FS. The [redacted]'s declined to do this.As an act of goodwill, we contacted BMW FS on their behalfand attempted to get the charges waived. Unfortunately,  BMWFS declined the request. We have apologized  to Ms. [redacted] and explained to her that there is nothing furtherwe can do at this point as our only involvement with any lease return is to
conduct the pre-inspection and receive the car. Any decisions regarding
charges are determinedby BMW FS.I hope this detailed explanation shows evidence that BMW North Scottsdale has acted in a
professional and appropriate manner. If you would like any further detail, please do not hesitate
to contact me at [redacted] or via telephone at [redacted].

The part that [redacted] was waiting for is an electronic
Thermostat . This part was on national backorder from BMW North America but has
since arrived .  The part was installed and [redacted] has been notified that
her car is repaired and ready for pick up as of 11/2/2015.Ms [redacted] also states she received notification that
there is a safety recall due on her BMW. After reviewing BMW’s dealer website
and www.safecar.gov ;  there is no
open recall on her car.Please close this file[redacted]Parts and Service DirectorBMW North Scottsdale ###-###-####Tell us why here...

Incorrect.  The vehicle went thru the same reconditioning protocol as every other pre-owned car we sell.(no response required)No response required – we GAVE him a new key fob, at NO charge to him.It did not have 4 NEW tires at time of purchase.This is the BIGGEST issue; he maintains he “had to pay for registration” right there.  INCORRECT.  He did NOT have to purchase his registration; we had told him so twice; he had PAID for his registration thru the car transaction.  He did not want to understand that we were required to perfect registration ON HIS BEHALF.  We refunded everything that we could get CA to reimburse for HIS MISTAKE.I see no other resolutions available.

1. Car was sold as is, however the car did not go through the proper BMW service inspection protocol. 2. Yes a new rim was replaced. Per all Southern California BMW, they say AZ BMW should have replaced the tire as well since they replaced the rim at no cost to me.3. After I purchased the car, salesman Dan C[redacted] stated to place the key fob in the slot for a period of time for it to be charged. However when I arrived in San Diego that evening the key fob was still not working so I reached out to AZ manager Don Hansen regarding the issue. He advised me to take it into to BMW San Diego and it took a lot of back and forth before they approved and replaced the key fob. It took about 7-10 business days for this issue to be resolved.4. Even though it is a used car it had all 4 brand new tires. It was confirmed when I had it checked out at discount tires due to the low tire pressure indicator issue that came up after I bought the car.5. When I took my vehicle for inspection in California I had to pay for the registration right there and then to get the registration and tags. The refunded amount that AZ BMW paid out was still under the amount that I am due.