Cache

Cache Customer Service [redacted] *** April *, RE: Complaint ID # [redacted] Dear [redacted] [redacted] , We have received and reviewed this complaint as forwarded on April [redacted] While we regret to hear of customer [redacted] [redacted] [redacted] ’ dissatisfaction in regards to the inability to redeem hergift card [redacted] , Caché is no longer able to accept Caché gift cards or store credits as of April [redacted] This in accordance with liquidation proceedings filed on March [redacted] in the District of [redacted] United States Bankruptcy CourtAs a result, we regretto advise that no exceptions can be made to allow the redemption of outstanding Caché gift cards or store credits after April [redacted] If you require any further information, or if there is any other way in which we can be of assistance, please don’t hesitate to let us know Kind Regards, [redacted] ,Customer Service & Call Center Operations

[redacted] *** RE: Complaint ID # [redacted] Dear [redacted] , We have received and reviewed this complaint as forwarded on January *, We are sorry to hear of the delay [redacted] experienced in the arrival of herorder [redacted] and the processing of her returnOur records do confirm that [redacted] ’s [redacted] ending in [redacted] has been fully credited for her purchase total of $Therefund was issued incrementally, with a credit of $on August ***and the remaining $credited on October ***, As a token of our regret for her inconvenience and ourcontinued appreciation for [redacted] as a valued Caché customer, we would also be happy to offer acomplimentary gift card for use at any Caché boutique, as well as an exclusivediscount offer on her next purchaseIf you require any further information, or if there is any other way in which wecan be of assistance, please don’t hesitate to let us know Kind Regards, [redacted] Cache Inc

Cache Customer Service [redacted] ***April *, 2015RE: Complaint ID # [redacted] Dear [redacted] ,We have received and reviewed customer [redacted] ’ response as forwarded on April [redacted] 2015.We do regret to advise that, as Caché is no longer able to accept gift cards or store credits in accordance with the ruling of the District of [redacted] U.SBankruptcy Court, and as gift cards and store credits are non-refundable and non-redeemable for cash, check or credit, there are unfortunately no alternate solutions available at this timeWe truly do apologize for the inconvenience, and for the customer’s disappointment.If you require any further information, or if there is any other way in which we can be of assistance, please don’t hesitate to let us know.Kind Regards, [redacted] , Customer Service & Call Center Operations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

December **, RE: Complaint ID [redacted] Dear [redacted] , We have received and reviewed [redacted] ***’s complaint regarding the processing of her return on order [redacted] This return appears to have been delayed as the merchandise was received by our returns processing facility without the order paperwork needed to complete the returnReturns received without paperwork or notes referencing the order are typically escalated for manual processing which, regrettably, is a lengthier process We would be more than happy to expedite the process by crediting [redacted] for the items she has returnedOnce [redacted] confirms which items were returned, her MasterCard account ending in [redacted] will be immediately credited for the total paid for those items We are not able to process reimbursement for interest charges If we can be of any further assistance please feel free to contact us at ###-###-#### Warm Regards, [redacted]

Review: I bought a dress. They said return policy was 30 days. Went back to return within 2 weeks. Recently changed their policy to a black tag had to be attached to garment for return. When I received dress tag was not on the dress only the price tag was attached.Desired Settlement: I paid for dress on my bank Mac card and I would like to be refunded.