Cactus Aveda Salon

*** - *** *** COBRA start date: 5/6/2016Coverage requested: Medical, Dental and VisionElection and payment was received in our office on 5/23/16.The election was processed in our system on 5/25/2016The carrier notices generated out to the carrier on 5/26/2016.6/21/- participant
called and stated he was not showing active with the carrierOur representative resent the notices.07/06/- *** called and spoke to a rep who reached out to the carrier.7/6/- *** called and spoke to a rep who reached out to the broker for this group who is, at this moment, working with the carrier.All funds have been remitted so we do not have any money on his account to refund.We have sent all the notifications to update the carrier timely and cannot speak as to why the carrier has not updated the eligibilityPer COBRA guideline, the COBRA has to begin the day after active coverage ends, so his COBRA start date will remain 5/6/

Good afternoon, This account termed in error and was reinstated. He contacted our office on the 23rd and we let him know that he was reinstated and that an invoice and apology letter was mailed yesterday.