Was going to purchase a used car and was informed the final price included a Dealer Service Fee (spelled more money for them)When I questioned the salesperson's math I was told they charge that on every single car they sellI said that seemed awfully high on cash sale since I was not availing myself to any of their servicesShe then became aggressive and told me that everyone else pays it without question and that they didn't need my businessShe then boasted that she had someone coming in that day who would gladly pay their fee and buy the carKARMA the car is still thereCars and Trucks are expensive enough without a dealership padding their pockets on every saleTheir business managers defense for the exorbitant fees is that some dealerships charge moreWell some don't charge anyMost dealerships don't fill up your cars anymore when you buy one but here they charge you for the next or so fill ups in advanceAs always BUYER BEWARE
I am rejecting this response because: The response the dealership quoted was to this email "If I do like it I will not be putting money down, trading in a 'civic si that will most likely break even [owe potentially around 14,000] (except for that $incentive thing may make it in my favor) and I will have to have the 7yr 100k mile warranty along with gap insurance at 0% with a $payment or I will just stay with my current vehicle.As long as you respond letting me know that should be possible I will plan on heading that way after work." I do not feel like any business in good conscious could say that I was not lied to, in their resolution they acted like I did not specify how much my trade would be worth or that I would require zero percent interest not some month termQuoting the MSRP and the value the vehicle would have to be at months are both irrelevant numbers when it comes to how much cars are sold for and what I was advisedThat was an oily reaponse in my humble opinion and if that's the best I can receive from you I will take my business back to the smaller companies where I don't feel like I am talking to the old used car salesman stereotypes I may pay more but it seems like it will be worth itRegards, [redacted]
Good afternoon,
According to the General Manager of Modern Nissan, this vehicle has been paid off completelyAn exact payoff was not available on Saturday evening at PM when they bought the vehicle, since their credit union was already closedOur estimate was $short for which we have sent
a check
Also, the second key has been sent to the customer since it was not available that eveningIf you need anything else let me know
Thank you
The 2009 GMC Acadia owned by [redacted] was towed to Modern Chevrolet. The customer stated that they had already had their fuel pump replaced elsewhere.
The customer’s complaint was that the vehicle had no power when the accelerator was applied. The diagnosis was a clogged catalytic...
converter. The catalytic converter was replaced at the customer’s expense. After the repair, the vehicle had power when the accelerator was applied so the repair corrected the original complaint.
During a quality check before returning the vehicle to the customer, the vehicle was also diagnosed with a misfire and excessive timing chain noise. These conditions were not related to the loss of power. However, there is a special bulletin from General Motors which extended coverage on the timing chains to cover this repair. The timing chain was replaced at no cost to the customer. The vehicle was test driven and no further misfires or loss of power occurred.
However, the low oil pressure light came on during the quality check. Following General Motors repair guidelines the diagnosis was a failed engine oil pump. The engine oil pump was replaced at customer expense. The vehicle was then quality checked again. During the quality inspection the low oil pressure light appeared again. Following General Motors protocol it was determined that the next step was to test the internal functions of the engine. Upon testing, the engine had failed. Modern Chevrolet asked General Motors on behalf of Mrs. Meadows for assistance. General Motors agreed to partially cover the engine even though it was out of factory warranty. The customer was reimbursed by a credit towards the engine repair for the oil pump repair that was not successful.
The vehicle is now in good running order. The customer has now paid their agreed upon portion of the cost.
General Manager of Modern Chevrolet
Response originally sent December 28th 2015:
Modern Toyota is in receipt of the complaint issued and identified as ID #[redacted]. We are familiar with this complaint and have made several attempts to address it with the consumer.
Modern Toyota Body Shop did indeed initiate an interior repair to the vehicle in question. It is important to note that no body repair was conducted. At the completion, as a courtesy to our customers, we hand wash their vehicles prior to delivery and return.
After the repairs were completed and the customer picked up the vehicle they noticed under fluorescent lighting that the clear coat of the vehicle had some markings that were noticeable. The customer contacted us, returned for inspection and as a courtesy we attempted to hand wax the area in question never using a machine. Our process is the exact same for every vehicle and at no point in time was any machine used to clean and/or wax this vehicle.
The customer was still not satisfied, so an appointment was made with Jim Butler, James Flippin, and Andy Willard to review the situation. Under normal view the area could not be seen. We then pulled it into our service facility under fluorescent lighting and noticed what was deemed to be normal clear coat swirls for vehicles blue or black in color. We then showed the customer new vehicles in the showroom with similar patterns. There were never any scratches notated. We explained that there was no repair for such items and our contention is that the markings were likely there prior to any hand washing that we performed.
We know of no way to correct an issue that we believe to be normal. The customer mentioned taking it to an expert in vehicle detailing and we encouraged such, stating if this company knew of a correction we would gladly look into completing it. If the clear coat was re-applied we believe it would look the exact same way it does now with no noticeable results of improvement. Again, our experience tells us that dark colored vehicles tend to show these markings time specifically under fluorescent lighting conditions and there is no repair to circumvent this condition.
Thank you.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
They installed a third party I didn't they forgot to mention I paid additional money for a navigation system in car they paid a third party to install that was my buying condition when I purchased the car if they refuse from that statement then they sold the car on false pretense they put the mic of Bluetooth back it the car which can very well fall again I was lucky that I wasn't driving on highway with my kids I can't imagine the circumstance they have no regards of consumer safety they know how to sell cars if people die because of there sold product they care less I paid modern for a nav. Not a third party they are responsible for there product the little dent is a 8 inch scratch caused by modern nav. I told them I don't feel safe with this system only thing I needed to fix the car they refuse to do Eric and my conversation that I recorded I told him again and again I have young kids and I want to feel safe but you can see where I am at now I paid a lot of money for that car it is a assett to me I hope Eric doesn't have to worry about the his kid safety like me when they commute because it worries me to death I was told the system doesn't comes I LE only XLE then they should told me when they sold the car to me and took money for the nav. But no they sold the car sign a loan for 66 months and pushed me aside that's how we treat people shame on modern.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID 11005773. The events cited in the response does not resemble my purchase from them. Regardless, the net result is that the dealer mailed the outstanding obligation (remote FOB) and I find that this resolution is satisfactory to me.
Regards,
[redacted]
I just bought a new malibu from this dealership the sales person I who was working with me was very helpful and he was very nice and work very hard to help me after picking the car I wanted it was sent to the office to do paperwork the person told me he had good news for me that I have been approved for 2.69 with bank of America I told him no I had per approval from my bank for 1.79 he then said no problem we would just sign this paper so I could drive it home and he assured me that he was not going to use they at all that we would redo they the next day went I returned with the check. I called first thing the next morning and told them I had changed my mind about the car the salesperson said let him find out what he needs to do because he had never had that happen before after a few more calls I spoke with the office person who did the paperwork he then told me no Thayer I would in fact be keeping the car or he could downgrade it for me if it was the money I told her I had made a mistake and that they let people drive them home all the time to test drive and I had had that car for less then 12 hours after going and picking out a different car and going to my bank and getting a check we tried to inform my insurance company they as someone had contacted them about the silver car with BOA when in fact I was getting the bronze car not the silver one I still need to check with BOA to see if they sumetted it with them in did ask way if I had never signed the right paper for the car did I have to sign a title for it to return to them NO PAPER WORK WAS DONE ON THAT CAR BUYERS BEWARE
Was going to purchase a used car and was informed the final price included a 600.00 Dealer Service Fee (spelled more money for them). When I questioned the salesperson's math I was told they charge that on every single car they sell. I said that seemed awfully high on cash sale since I was not availing myself to any of their services. She then became aggressive and told me that everyone else pays it without question and that they didn't need my business. She then boasted that she had someone coming in that day who would gladly pay their fee and buy the car. KARMA the car is still there. Cars and Trucks are expensive enough without a dealership padding their pockets on every sale. Their business managers defense for the exorbitant fees is that some dealerships charge more..... Well some don't charge any. Most dealerships don't fill up your cars anymore when you buy one but here they charge you for the next 25 or so fill ups in advance. As always BUYER BEWARE
I am rejecting this response because: The response the dealership quoted was to this email
"If I do like it I will not be putting money down, trading in a '12 civic si that will most likely break even [owe potentially around 14,000] (except for that $1000 incentive thing may make it in my favor) and I will have to have the 7yr 100k mile warranty along with gap insurance at 0% with a $300 payment or I will just stay with my current vehicle.As long as you respond letting me know that should be possible I will plan on heading that way after work."
I do not feel like any business in good conscious could say that I was not lied to, in their resolution they acted like I did not specify how much my trade would be worth or that I would require zero percent interest not some 84 month term. Quoting the MSRP and the value the vehicle would have to be at 36 months are both irrelevant numbers when it comes to how much cars are sold for and what I was advised.
That was an oily reaponse in my humble opinion and if that's the best I can receive from you I will take my business back to the smaller companies where I don't feel like I am talking to the old used car salesman stereotypes. I may pay more but it seems like it will be worth it.
Regards,
[redacted]
Modern Toyota is in receipt of a complaint identified as #[redacted]. The circumstances have been researched and we have found that there was indeed some correspondence between our Business Development team and the potential buyer. The email correspondence from Modern Toyota to the consumer stated...
that “I think $300 per month is a reasonable goal”. While we did not confirm or address the 0% APR question from the consumer, we were only attempting to engage in a transaction where we could review solid information, credit worthiness, and trade evaluation. We in no way were attempting to deceive or mislead the consumer. Deceptive practices are not how we operate.
0% APR is for a 36 month term and the goal of $300 per month would mean the purchase price of a vehicle would have to be $10,800. This is simply not possible since the MSRP of the vehicle of interest is $21,368.00. Our goal was to extend the term and utilizing dealer cash by the manufacturer to offset the interest charge in essence providing 0% in the form of a reimbursement by discount. This was our attempt all for the benefit of the consumer. In other words, there would be an interest charge but the dealership would utilize discounting to compensate the consumer for any interest charges incurred. This practice is very common in our industry since the manufacturer will provide the dealership with a special APR or a sum of dealer cash to offset some of the interest charges. If we failed to communicate this properly we apologize.
The goal of $300 per month with a discount to offset any interest charges is realistic assuming credit worthiness and the ultimate value of the trade vs. the payoff that is owed. We are willing to assist if the consumer is interested in pursuing this option further.
Thank you,
Modern Toyota
Please see the below note from the Guy Wade, General Manager of Modern Toyota of Boone.
Dear Ms. [redacted],
We at Modern Toyota of Boone are very sorry to hear the issues with your Tire Pressure monitoring system. My name is Guy Wade and I’m the manager here in Boone and would love to make you a...
happy customer. Please contact me at 252-347-5900 cell. I would like to talk with you and find a solution for you.
Thank you.
Was going to purchase a used car and was informed the final price included a Dealer Service Fee (spelled more money for them)When I questioned the salesperson's math I was told they charge that on every single car they sellI said that seemed awfully high on cash sale since I was not availing myself to any of their servicesShe then became aggressive and told me that everyone else pays it without question and that they didn't need my businessShe then boasted that she had someone coming in that day who would gladly pay their fee and buy the carKARMA the car is still thereCars and Trucks are expensive enough without a dealership padding their pockets on every saleTheir business managers defense for the exorbitant fees is that some dealerships charge moreWell some don't charge anyMost dealerships don't fill up your cars anymore when you buy one but here they charge you for the next or so fill ups in advanceAs always BUYER BEWARE
I am rejecting this response because: The response the dealership quoted was to this email "If I do like it I will not be putting money down, trading in a 'civic si that will most likely break even [owe potentially around 14,000] (except for that $incentive thing may make it in my favor) and I will have to have the 7yr 100k mile warranty along with gap insurance at 0% with a $payment or I will just stay with my current vehicle.As long as you respond letting me know that should be possible I will plan on heading that way after work." I do not feel like any business in good conscious could say that I was not lied to, in their resolution they acted like I did not specify how much my trade would be worth or that I would require zero percent interest not some month termQuoting the MSRP and the value the vehicle would have to be at months are both irrelevant numbers when it comes to how much cars are sold for and what I was advisedThat was an oily reaponse in my humble opinion and if that's the best I can receive from you I will take my business back to the smaller companies where I don't feel like I am talking to the old used car salesman stereotypes I may pay more but it seems like it will be worth itRegards, [redacted]
Good afternoon,
According to the General Manager of Modern Nissan, this vehicle has been paid off completelyAn exact payoff was not available on Saturday evening at PM when they bought the vehicle, since their credit union was already closedOur estimate was $short for which we have sent
a check
Also, the second key has been sent to the customer since it was not available that eveningIf you need anything else let me know
Thank you
The 2009 GMC Acadia owned by [redacted] was towed to Modern Chevrolet. The customer stated that they had already had their fuel pump replaced elsewhere.
The customer’s complaint was that the vehicle had no power when the accelerator was applied. The diagnosis was a clogged catalytic...
converter. The catalytic converter was replaced at the customer’s expense. After the repair, the vehicle had power when the accelerator was applied so the repair corrected the original complaint.
During a quality check before returning the vehicle to the customer, the vehicle was also diagnosed with a misfire and excessive timing chain noise. These conditions were not related to the loss of power. However, there is a special bulletin from General Motors which extended coverage on the timing chains to cover this repair. The timing chain was replaced at no cost to the customer. The vehicle was test driven and no further misfires or loss of power occurred.
However, the low oil pressure light came on during the quality check. Following General Motors repair guidelines the diagnosis was a failed engine oil pump. The engine oil pump was replaced at customer expense. The vehicle was then quality checked again. During the quality inspection the low oil pressure light appeared again. Following General Motors protocol it was determined that the next step was to test the internal functions of the engine. Upon testing, the engine had failed. Modern Chevrolet asked General Motors on behalf of Mrs. Meadows for assistance. General Motors agreed to partially cover the engine even though it was out of factory warranty. The customer was reimbursed by a credit towards the engine repair for the oil pump repair that was not successful.
The vehicle is now in good running order. The customer has now paid their agreed upon portion of the cost.
General Manager of Modern Chevrolet
Response originally sent December 28th 2015:
Modern Toyota is in receipt of the complaint issued and identified as ID #[redacted]. We are familiar with this complaint and have made several attempts to address it with the consumer.
Modern Toyota Body Shop did indeed initiate an interior repair to the vehicle in question. It is important to note that no body repair was conducted. At the completion, as a courtesy to our customers, we hand wash their vehicles prior to delivery and return.
After the repairs were completed and the customer picked up the vehicle they noticed under fluorescent lighting that the clear coat of the vehicle had some markings that were noticeable. The customer contacted us, returned for inspection and as a courtesy we attempted to hand wax the area in question never using a machine. Our process is the exact same for every vehicle and at no point in time was any machine used to clean and/or wax this vehicle.
The customer was still not satisfied, so an appointment was made with Jim Butler, James Flippin, and Andy Willard to review the situation. Under normal view the area could not be seen. We then pulled it into our service facility under fluorescent lighting and noticed what was deemed to be normal clear coat swirls for vehicles blue or black in color. We then showed the customer new vehicles in the showroom with similar patterns. There were never any scratches notated. We explained that there was no repair for such items and our contention is that the markings were likely there prior to any hand washing that we performed.
We know of no way to correct an issue that we believe to be normal. The customer mentioned taking it to an expert in vehicle detailing and we encouraged such, stating if this company knew of a correction we would gladly look into completing it. If the clear coat was re-applied we believe it would look the exact same way it does now with no noticeable results of improvement. Again, our experience tells us that dark colored vehicles tend to show these markings time specifically under fluorescent lighting conditions and there is no repair to circumvent this condition.
Thank you.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
They installed a third party I didn't they forgot to mention I paid additional money for a navigation system in car they paid a third party to install that was my buying condition when I purchased the car if they refuse from that statement then they sold the car on false pretense they put the mic of Bluetooth back it the car which can very well fall again I was lucky that I wasn't driving on highway with my kids I can't imagine the circumstance they have no regards of consumer safety they know how to sell cars if people die because of there sold product they care less I paid modern for a nav. Not a third party they are responsible for there product the little dent is a 8 inch scratch caused by modern nav. I told them I don't feel safe with this system only thing I needed to fix the car they refuse to do Eric and my conversation that I recorded I told him again and again I have young kids and I want to feel safe but you can see where I am at now I paid a lot of money for that car it is a assett to me I hope Eric doesn't have to worry about the his kid safety like me when they commute because it worries me to death I was told the system doesn't comes I LE only XLE then they should told me when they sold the car to me and took money for the nav. But no they sold the car sign a loan for 66 months and pushed me aside that's how we treat people shame on modern.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID 11005773. The events cited in the response does not resemble my purchase from them. Regardless, the net result is that the dealer mailed the outstanding obligation (remote FOB) and I find that this resolution is satisfactory to me.
Regards,
[redacted]
I just bought a new malibu from this dealership the sales person I who was working with me was very helpful and he was very nice and work very hard to help me after picking the car I wanted it was sent to the office to do paperwork the person told me he had good news for me that I have been approved for 2.69 with bank of America I told him no I had per approval from my bank for 1.79 he then said no problem we would just sign this paper so I could drive it home and he assured me that he was not going to use they at all that we would redo they the next day went I returned with the check. I called first thing the next morning and told them I had changed my mind about the car the salesperson said let him find out what he needs to do because he had never had that happen before after a few more calls I spoke with the office person who did the paperwork he then told me no Thayer I would in fact be keeping the car or he could downgrade it for me if it was the money I told her I had made a mistake and that they let people drive them home all the time to test drive and I had had that car for less then 12 hours after going and picking out a different car and going to my bank and getting a check we tried to inform my insurance company they as someone had contacted them about the silver car with BOA when in fact I was getting the bronze car not the silver one I still need to check with BOA to see if they sumetted it with them in did ask way if I had never signed the right paper for the car did I have to sign a title for it to return to them NO PAPER WORK WAS DONE ON THAT CAR BUYERS BEWARE
Was going to purchase a used car and was informed the final price included a 600.00 Dealer Service Fee (spelled more money for them). When I questioned the salesperson's math I was told they charge that on every single car they sell. I said that seemed awfully high on cash sale since I was not availing myself to any of their services. She then became aggressive and told me that everyone else pays it without question and that they didn't need my business. She then boasted that she had someone coming in that day who would gladly pay their fee and buy the car. KARMA the car is still there. Cars and Trucks are expensive enough without a dealership padding their pockets on every sale. Their business managers defense for the exorbitant fees is that some dealerships charge more..... Well some don't charge any. Most dealerships don't fill up your cars anymore when you buy one but here they charge you for the next 25 or so fill ups in advance. As always BUYER BEWARE
I am rejecting this response because: The response the dealership quoted was to this email
"If I do like it I will not be putting money down, trading in a '12 civic si that will most likely break even [owe potentially around 14,000] (except for that $1000 incentive thing may make it in my favor) and I will have to have the 7yr 100k mile warranty along with gap insurance at 0% with a $300 payment or I will just stay with my current vehicle.As long as you respond letting me know that should be possible I will plan on heading that way after work."
I do not feel like any business in good conscious could say that I was not lied to, in their resolution they acted like I did not specify how much my trade would be worth or that I would require zero percent interest not some 84 month term. Quoting the MSRP and the value the vehicle would have to be at 36 months are both irrelevant numbers when it comes to how much cars are sold for and what I was advised.
That was an oily reaponse in my humble opinion and if that's the best I can receive from you I will take my business back to the smaller companies where I don't feel like I am talking to the old used car salesman stereotypes. I may pay more but it seems like it will be worth it.
Regards,
[redacted]
Modern Toyota is in receipt of a complaint identified as #[redacted]. The circumstances have been researched and we have found that there was indeed some correspondence between our Business Development team and the potential buyer. The email correspondence from Modern Toyota to the consumer stated...
that “I think $300 per month is a reasonable goal”. While we did not confirm or address the 0% APR question from the consumer, we were only attempting to engage in a transaction where we could review solid information, credit worthiness, and trade evaluation. We in no way were attempting to deceive or mislead the consumer. Deceptive practices are not how we operate.
0% APR is for a 36 month term and the goal of $300 per month would mean the purchase price of a vehicle would have to be $10,800. This is simply not possible since the MSRP of the vehicle of interest is $21,368.00. Our goal was to extend the term and utilizing dealer cash by the manufacturer to offset the interest charge in essence providing 0% in the form of a reimbursement by discount. This was our attempt all for the benefit of the consumer. In other words, there would be an interest charge but the dealership would utilize discounting to compensate the consumer for any interest charges incurred. This practice is very common in our industry since the manufacturer will provide the dealership with a special APR or a sum of dealer cash to offset some of the interest charges. If we failed to communicate this properly we apologize.
The goal of $300 per month with a discount to offset any interest charges is realistic assuming credit worthiness and the ultimate value of the trade vs. the payoff that is owed. We are willing to assist if the consumer is interested in pursuing this option further.
Thank you,
Modern Toyota
Please see the below note from the Guy Wade, General Manager of Modern Toyota of Boone.
Dear Ms. [redacted],
We at Modern Toyota of Boone are very sorry to hear the issues with your Tire Pressure monitoring system. My name is Guy Wade and I’m the manager here in Boone and would love to make you a...
happy customer. Please contact me at 252-347-5900 cell. I would like to talk with you and find a solution for you.
Thank you.