Revdex.com ID [redacted] To whom it may concern:Concerning: [redacted] ***We did preform maintenance on the Lews CT200H on October 31st Once we were made aware of the issue concerning damage on the vehicle we contact a third party body shop [redacted] *** concluded the damage to the rocker panel could not have been caused by our servicing the vehicleThe damage to the rocker panel was caused by a right to left impactOur lift brings the vehicle from the ground up and would not have impacted the car from the sideI would me more that happy to meet with [redacted] to find a resolution to this issue.Regards,Robert ** T [redacted] ***General ManageSpitzer Toyota
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This issue is a safety issue with the Van, it has been almost a year with the recall and Toyota has not provided a fixNeitherthe dealership nor the company has proven that this has no cause to the recallIf there is an issue with the doors which it is a safety issue, there should be more sense of urgency with a fix for the issue, we are paying a lot per month for the van, and we want to make sure the van is safe for my kids and wifeEither at this point refund the repair cost and fix the safety issue with the van, or give us a new one, or make the payments to the van we are making, or give us all the money back we have paid for the vanThis again is a safety issue with the van, doors in cars do not just break.
Regards,
*** ***
I have just spoken to *** *** and agreed to refund her the amount that is in questionThe disputed amount will be mailed to Mrs*** ** 8.31.2016.Regards,Robert ** T***
ID # *** *** *** *** *** *** *** ** ***To whom it may concern:The repairs that were completed on to Mr***’s 20U Sienna involved a repair to the latch systemThis portion of the latch system, will not be covered under the current upcoming Toyota recallWe
would like to invite Mr*** hack to the dealership and we can go through what will be covered once the recall fix is availableOur team can also provide contact information for Toyota corporate to discuss this repair in further detail.Robert T*** General Manager Spitzer Toyota 412-373-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
ID#[redacted]To whom it may concern:I’ve spoken to [redacted] and apologized for not have contacted her sooner. We have agreed to repair the paint issue on her vehicle and provide a rental while we do so. She is very happy and I assured her this matter will be addressed. We have an appointment set up...
for next week to resolve the issue. She seemed very satisfied to my response at this time. [redacted] also has my contact information including my cell phone, Thanks for brining this to my attention.Regards,Robert ** T[redacted] General Manager Spitzer Toyota
Revdex.com ID [redacted]To whom it may concern:Concerning:[redacted]We did preform maintenance on the 2012 Lews CT200H on October 31st 2017. Once we were made aware of the issue concerning damage on the vehicle we contact a third party body shop [redacted]...
concluded the damage to the rocker panel could not have been caused by our servicing the vehicle. The damage to the rocker panel was caused by a right to left impact. Our lift brings the vehicle from the ground up and would not have impacted the car from the side. I would me more that happy to meet with [redacted] to find a resolution to this issue.Regards,Robert ** T[redacted]General ManageSpitzer Toyota
Revdex.com ID [redacted] To whom it may concern:Concerning: [redacted] ***We did preform maintenance on the Lews CT200H on October 31st Once we were made aware of the issue concerning damage on the vehicle we contact a third party body shop [redacted] *** concluded the damage to the rocker panel could not have been caused by our servicing the vehicleThe damage to the rocker panel was caused by a right to left impactOur lift brings the vehicle from the ground up and would not have impacted the car from the sideI would me more that happy to meet with [redacted] to find a resolution to this issue.Regards,Robert ** T [redacted] ***General ManageSpitzer Toyota
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This issue is a safety issue with the Van, it has been almost a year with the recall and Toyota has not provided a fixNeitherthe dealership nor the company has proven that this has no cause to the recallIf there is an issue with the doors which it is a safety issue, there should be more sense of urgency with a fix for the issue, we are paying a lot per month for the van, and we want to make sure the van is safe for my kids and wifeEither at this point refund the repair cost and fix the safety issue with the van, or give us a new one, or make the payments to the van we are making, or give us all the money back we have paid for the vanThis again is a safety issue with the van, doors in cars do not just break.
Regards,
*** ***
I have just spoken to *** *** and agreed to refund her the amount that is in questionThe disputed amount will be mailed to Mrs*** ** 8.31.2016.Regards,Robert ** T***
ID # *** *** *** *** *** *** *** ** ***To whom it may concern:The repairs that were completed on to Mr***’s 20U Sienna involved a repair to the latch systemThis portion of the latch system, will not be covered under the current upcoming Toyota recallWe
would like to invite Mr*** hack to the dealership and we can go through what will be covered once the recall fix is availableOur team can also provide contact information for Toyota corporate to discuss this repair in further detail.Robert T*** General Manager Spitzer Toyota 412-373-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
ID#[redacted]To whom it may concern:I’ve spoken to [redacted] and apologized for not have contacted her sooner. We have agreed to repair the paint issue on her vehicle and provide a rental while we do so. She is very happy and I assured her this matter will be addressed. We have an appointment set up...
for next week to resolve the issue. She seemed very satisfied to my response at this time. [redacted] also has my contact information including my cell phone, Thanks for brining this to my attention.Regards,Robert ** T[redacted] General Manager Spitzer Toyota
Revdex.com ID [redacted]To whom it may concern:Concerning:[redacted]We did preform maintenance on the 2012 Lews CT200H on October 31st 2017. Once we were made aware of the issue concerning damage on the vehicle we contact a third party body shop [redacted]...
concluded the damage to the rocker panel could not have been caused by our servicing the vehicle. The damage to the rocker panel was caused by a right to left impact. Our lift brings the vehicle from the ground up and would not have impacted the car from the side. I would me more that happy to meet with [redacted] to find a resolution to this issue.Regards,Robert ** T[redacted]General ManageSpitzer Toyota