Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10995167, and find that this resolution is satisfactory to meI just want your bureau to know that it wasn't because of your letters that this dealership decided to issue my refund I personally sent letters to the CEO at [redacted] and Cadillac to try to get this resolved Another agency Angies List had also intervened in this case after your agency closed the file on meI feel between my letters and Angies List we got this problem resolved.The only thing I didn't receive was an actual letter or phone call apologizing for the problem directly from the general manger or ownerI guess this just shows the quality of customer care at this dealership Sincerely, Gregory [redacted]
On March 30th, I scheduled an 7:am appointment for my [redacted] CTSI had two issues that I needed diagnosedOne was an oil gage issueSecond one was for a unknown noise coming from the front endThe service representative inform me that there would be a $diagnosis feeThat charge would be waived if I excepted the quoteI agreedThey asked if I would like a trade in assessment while I waited for my car to be diagnosedI agreedAt 9:am the sales representative came to discuss new car interests and my trade in evaluationThe general manager came in and said she was going to do the evaluation, she was confused as to what vehicle was mine and asked me if another customers silver CTS was mine.I replied no, my car is the black CTSGeneral manage comes back in and said, it shows the you are the third ownerI replied, No we leased the car originally new, when lease was up we purchased the carCame in the third time and told me the we couldn't make a deal with my carAlso told me my car needs new tiresAnd I replied I find that hard to believe, they have about 10,miles on themNow after all this,the service representative is getting together my quoteGiving me a list of things on there that I didn't requestAll adding up to $3,Had the service representative contact my husband and we declined.The service representative handed me the paperwork and $not $was my billI asked why is that ? He said , $for everything you requested us to look at is $He never told me thatWalking over to the cashier we are discussing it and the cashier can hear our conversationGo in now, she has a attitude towards meShe grabbed the paperwork out of me hand,and I said, please give me that back, she said no it was the dealershipsI will give you a copyThen she rolled her eye at the service representativeI said don't roll your eyesShe replied i'm not, just smilingI replied there is nothing to smile about in hereI don't agree with the $billI paid my bill , just so I could leave the dealershipI feel I was totally taking advantage of, I spent hours at the dealership only to be humiliated and totally disgustedI feel that this whole experience was unacceptable and no one should ever have to go through with what I experiencedI have filled out a survey through Cadillac of Naperville, and I have not heard a respond yetYou assistance is greatly appreciatedSincerely, Abigail [redacted]
Happy with the service, bought a truck and was in and out quick Paperwork was ready, car was detailed and full of gas Keep up the great work and thank you again
On October 12, 2016, Daniel [redacted] asked us if we would return his leased vehicle from ***, We usually only are able to accept vehicles that were purchased from us, as an act of goodwill, we agreed to accept his lease return so that [redacted] could inspect the vehicleWe notified [redacted] and let them know the car was hereThe car was moved into the back of the dealership and securedA third party inspection company, ***, came out on October 17, to inspect the car [redacted] found over $worth of concerned damages but elected to only charge $for possible curb damage and a spare tire, which is not unusual for a vehicle of this nature with over 45k miles on itWe did not perform a formal lease inspection, as we elected to assist Mr [redacted] as a act of goodwillThe banks have several different check in processes on what is considered damaged or not We do not have the detailed information on what [redacted] elected to charge and why they waive some damagesWe are open to assisting Mr [redacted] with reviewing these charges with [redacted] including review of charges for his lease wear and tear
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10995167, and find that this resolution is satisfactory to meI just want your bureau to know that it wasn't because of your letters that this dealership decided to issue my refund I personally sent letters to the CEO at [redacted] and Cadillac to try to get this resolved Another agency Angies List had also intervened in this case after your agency closed the file on meI feel between my letters and Angies List we got this problem resolved.The only thing I didn't receive was an actual letter or phone call apologizing for the problem directly from the general manger or ownerI guess this just shows the quality of customer care at this dealership Sincerely, Gregory [redacted]
On March 30th, I scheduled an 7:am appointment for my [redacted] CTSI had two issues that I needed diagnosedOne was an oil gage issueSecond one was for a unknown noise coming from the front endThe service representative inform me that there would be a $diagnosis feeThat charge would be waived if I excepted the quoteI agreedThey asked if I would like a trade in assessment while I waited for my car to be diagnosedI agreedAt 9:am the sales representative came to discuss new car interests and my trade in evaluationThe general manager came in and said she was going to do the evaluation, she was confused as to what vehicle was mine and asked me if another customers silver CTS was mine.I replied no, my car is the black CTSGeneral manage comes back in and said, it shows the you are the third ownerI replied, No we leased the car originally new, when lease was up we purchased the carCame in the third time and told me the we couldn't make a deal with my carAlso told me my car needs new tiresAnd I replied I find that hard to believe, they have about 10,miles on themNow after all this,the service representative is getting together my quoteGiving me a list of things on there that I didn't requestAll adding up to $3,Had the service representative contact my husband and we declined.The service representative handed me the paperwork and $not $was my billI asked why is that ? He said , $for everything you requested us to look at is $He never told me thatWalking over to the cashier we are discussing it and the cashier can hear our conversationGo in now, she has a attitude towards meShe grabbed the paperwork out of me hand,and I said, please give me that back, she said no it was the dealershipsI will give you a copyThen she rolled her eye at the service representativeI said don't roll your eyesShe replied i'm not, just smilingI replied there is nothing to smile about in hereI don't agree with the $billI paid my bill , just so I could leave the dealershipI feel I was totally taking advantage of, I spent hours at the dealership only to be humiliated and totally disgustedI feel that this whole experience was unacceptable and no one should ever have to go through with what I experiencedI have filled out a survey through Cadillac of Naperville, and I have not heard a respond yetYou assistance is greatly appreciatedSincerely, Abigail [redacted]
Happy with the service, bought a truck and was in and out quick Paperwork was ready, car was detailed and full of gas Keep up the great work and thank you again
On October 12, 2016, Daniel [redacted] asked us if we would return his leased vehicle from ***, We usually only are able to accept vehicles that were purchased from us, as an act of goodwill, we agreed to accept his lease return so that [redacted] could inspect the vehicleWe notified [redacted] and let them know the car was hereThe car was moved into the back of the dealership and securedA third party inspection company, ***, came out on October 17, to inspect the car [redacted] found over $worth of concerned damages but elected to only charge $for possible curb damage and a spare tire, which is not unusual for a vehicle of this nature with over 45k miles on itWe did not perform a formal lease inspection, as we elected to assist Mr [redacted] as a act of goodwillThe banks have several different check in processes on what is considered damaged or not We do not have the detailed information on what [redacted] elected to charge and why they waive some damagesWe are open to assisting Mr [redacted] with reviewing these charges with [redacted] including review of charges for his lease wear and tear