Complaint: [redacted]
I am rejecting this response because: the original complaint should still be dealt with regardless of Cadmus' statement of me being a disgruntled homeowner. My name is [redacted] by the way. Cadmus argues that they gave great service, but several homeowners feel differently and I am not questioning years ago my complaint is about recent failures on their part. Is Cadmus willing to discount the months that they did no site visits? They are no longer our Property Management company but the whole board agrees their service the past couple of months was poor and questions regarding our high office and administration costs are still had by us all; my complaint stands as it is. Maybe Cadmus would feel better if I got other disgruntled homeowners to file their complaints.What time is cross country over if they have it?
Sincerely,
[redacted]
Complaint:
[redacted]
I am rejecting this response because:
There wasn't
an option to send another email otherwise.
Cadmus
continues to ignore my original complaint:
'Cadmus has consistently given our
condominium complex poor service: they have argued with homeowners, ignored
homeowners phone calls, and given homeowners wrong information regarding
building lofts and obtaining board approval. Cadmus doesn't follow up with
contractors doing work on our property - this has led to contractors doing
shoddy work, companies getting paid for work they haven't done, overcharging
us, or work not getting done at all!' They can write they provided good service
all they want. Homeowners have expressed frustration verbally with
Cadmus since I purchased my home, Cadmus dropped the ball on repairs,
landscaping issues, and communication with homeowners. They can write
they have board support, obviously they didn't since we voted to give them the
boot.
Cadmus
wrote:
“Furthermore, to create transparency Cadmus maintains an open
book/records policy for all board members and owners.” Cadmus employee, Casey
P[redacted] was questioned about a charge:
"Line
5530: there's a total of $270.50 in copy charges. At $.25 each,
this equates to 1,082 pages. There's also a total of $105.50 in fax
charges. At $.50 each, this equates to 211 pages. Since it was
explained to us that these type of expenses related to our annual meeting in
April was charged in the months of April and May and given there wasn't much
happening in the month of June as you were out of the office, the Board would
like to know what documents were copied and faxed that equates to these
charges?
His
response:
"Copies,
prints, scans, faxes are all billable expenses. There is a tremendous amount of
internal correspondence and paperwork that is processed to operate and manage
your association. When you see the inventory and pick up the approximately
thirty (30) boxes you will understand why. I hope you can understand that I am
not in a position nor do I have the time to audit and record each document that
was copied, faxed, printed and report it to the board. "
Is
this an acceptable response to one who pays for a service and has a
question? Also I am checking with our new property manager as I
am told the number of boxes was not 30 as written by Mr. P[redacted].
Cadmus
did respond regarding a way to resolve this complaint:
“As
a sing of good faith we are willing to work with the board of directors as a
whole and will consider a reasonable adjustment for the missed inspections
only. We are on good terms with the other board members and request that the
board contact us directly to resolve this matter.”
I
am the home owner who has contacted them via Revdex.com about this and I am a
board member. I am still waiting for them state how they
are willing to resolve this.
They shouldn’t be asking for the board to contact them directly to
resolve this, this is my complaint. They can make a reasonable
adjustment offer which I will then share with the board.
Aloha [redacted],I have sent an Email to the board of directors requesting that the complaint be removed. I have also spoken with two of the four board members personally. This complaint is not a board action, it is of an individual disgruntled owner [redacted]. [redacted] is a new owner and...
does not understand the operations of a homeowners [redacted]tion. Please allow us some time to work with the board in hopes that we can settling these accusations without involving your office.
Aloha,It appears that any response given will not be satisfactory for this owner. As we previously stated effective August 31, 2015 all records were turned over to the new management company. Cadmus no longer holds the records she is requesting to view. As we also previously stated, we are willing to work with the board of directors in an effort to resolve this matter. The board of directors can submit, to our office a plan of resolution to begin the negotiations. We have no further comments at this time.
Complaint: [redacted]
I am rejecting this response because: the original complaint should still be dealt with regardless of Cadmus' statement of me being a disgruntled homeowner. My name is [redacted] by the way. Cadmus argues that they gave great service, but several homeowners feel differently and I am not questioning years ago my complaint is about recent failures on their part. Is Cadmus willing to discount the months that they did no site visits? They are no longer our Property Management company but the whole board agrees their service the past couple of months was poor and questions regarding our high office and administration costs are still had by us all; my complaint stands as it is. Maybe Cadmus would feel better if I got other disgruntled homeowners to file their complaints.What time is cross country over if they have it?
Sincerely,
[redacted]
Complaint:
[redacted]
I am rejecting this response because:
There wasn't
an option to send another email otherwise.
Cadmus
continues to ignore my original complaint:
'Cadmus has consistently given our
condominium complex poor service: they have argued with homeowners, ignored
homeowners phone calls, and given homeowners wrong information regarding
building lofts and obtaining board approval. Cadmus doesn't follow up with
contractors doing work on our property - this has led to contractors doing
shoddy work, companies getting paid for work they haven't done, overcharging
us, or work not getting done at all!' They can write they provided good service
all they want. Homeowners have expressed frustration verbally with
Cadmus since I purchased my home, Cadmus dropped the ball on repairs,
landscaping issues, and communication with homeowners. They can write
they have board support, obviously they didn't since we voted to give them the
boot.
Cadmus
wrote:
“Furthermore, to create transparency Cadmus maintains an open
book/records policy for all board members and owners.” Cadmus employee, Casey
P[redacted] was questioned about a charge:
"Line
5530: there's a total of $270.50 in copy charges. At $.25 each,
this equates to 1,082 pages. There's also a total of $105.50 in fax
charges. At $.50 each, this equates to 211 pages. Since it was
explained to us that these type of expenses related to our annual meeting in
April was charged in the months of April and May and given there wasn't much
happening in the month of June as you were out of the office, the Board would
like to know what documents were copied and faxed that equates to these
charges?
His
response:
"Copies,
prints, scans, faxes are all billable expenses. There is a tremendous amount of
internal correspondence and paperwork that is processed to operate and manage
your association. When you see the inventory and pick up the approximately
thirty (30) boxes you will understand why. I hope you can understand that I am
not in a position nor do I have the time to audit and record each document that
was copied, faxed, printed and report it to the board. "
Is
this an acceptable response to one who pays for a service and has a
question? Also I am checking with our new property manager as I
am told the number of boxes was not 30 as written by Mr. P[redacted].
Cadmus
did respond regarding a way to resolve this complaint:
“As
a sing of good faith we are willing to work with the board of directors as a
whole and will consider a reasonable adjustment for the missed inspections
only. We are on good terms with the other board members and request that the
board contact us directly to resolve this matter.”
I
am the home owner who has contacted them via Revdex.com about this and I am a
board member. I am still waiting for them state how they
are willing to resolve this.
They shouldn’t be asking for the board to contact them directly to
resolve this, this is my complaint. They can make a reasonable
adjustment offer which I will then share with the board.
Sincerely,
[redacted]-[redacted]
Aloha [redacted],I have sent an Email to the board of directors requesting that the complaint be removed. I have also spoken with two of the four board members personally. This complaint is not a board action, it is of an individual disgruntled owner [redacted]. [redacted] is a new owner and...
does not understand the operations of a homeowners [redacted]tion. Please allow us some time to work with the board in hopes that we can settling these accusations without involving your office.
Aloha,It appears that any response given will not be satisfactory for this owner. As we previously stated effective August 31, 2015 all records were turned over to the new management company. Cadmus no longer holds the records she is requesting to view. As we also previously stated, we are willing to work with the board of directors in an effort to resolve this matter. The board of directors can submit, to our office a plan of resolution to begin the negotiations. We have no further comments at this time.