CADO Modern Furniture, LLC

Complaint: [redacted] I am rejecting this response because: If the floor items had such visible damage we would not have purchased them in the first placeWe would not spend $8,on damaged furnitureThis furniture was damaged during the delivery processLike I stated previously the furniture looked like it was stuffed in a [redacted] and it was not protectedMarcin made it a point to include what we savedWhat does the price have to do with the delivery of the furniture? Is Marcin suggesting that we get what we paid for? If so, the total we paid $8,is not cheap by any meansAre we not deserving of professionalism of the highest degree because we purchased furniture in which we saved money? He is insinuating that we purchased something on the cheap and that is the kind of delivery we deserveThe stairs and post in our home were damaged by the delivery menEverything in our home is newWe waited for Marcin to come and assess the damage but first he is out of the country and for some reason no one else from his establishment was available to come and second he did not show or call when he was supposed to be there on May How long should we wait? At this point Marcin expressed how important we are as customers by not calling or showing upWe would like to move into our home and we have an estimate for the damage that occurred during the delivery processMarcin also suggests that if or when you pay cash for services you're less of a responsible citizenYou're somehow unworthy of being treated with decency and professionalism? I paid cash for services that had nothing to do with the store except for the damage that was caused during the delivery and also paid less for furniture that cost more, so the delivery was appropriate and proper according to the perceived evaluation? This is not a conglomerate or multi-national corporationI could have taken the money and purchased items from a corporate entity but instead a part of my consideration was to invest in a local small businessThere should not have been any reason that my husband should have had to help these "White Glove Delivery" menThe reason my husband had to help was so that no more damage would occur with the sectionalThe delivery men took photos of the damage when it occurredWhy would photos be taken on account of nothing being done incorrectly? The professionalism, expertise, and skills of performance in their delivery services leaves a lot to be desired and has to be questionedThis was not what I was assured, and certainly not what is to be expected by a company that one of its main focuses in its business model is the delivery of goods and servicesIt is offensive that Marcin is attacking me on the grounds of questioning my character in such an obvious, aggressive, deliberate and demeaning mannerHe is making me out to be one who is out to manipulate the situation, and apparently that is what Marcin feels my intent was from the startI am asking for a full refund due to the fact that the furniture was damaged upon delivery and payment for the damage that occurred during the delivery of this furniture and the fact that we cannot sleep on the bedIf they put so much value on pride, maybe they should be a bit more prideful of how they go about conducting their own business, and not concern themselves with the determining value of their customersWhat their potential customers do outside the framework of conducting business with them isn't in the least their concernThe only concern to be had is how they conduct themselves by how they represent themselves to every single customer Sincerely, [redacted]

I would not recommend this furniture company to anyone My product was received damaged and instead of working with me to resolve and fix the product the manager basically said I caused the damage It took me weeks to finally reach a manager as it appears he never works or comes into the store Deliver service was horrible and could not even schedule a time to deliver the product to my house This would have to be one of the worst furniture shopping experience I have ever had DO NOT BUY from this company they will not stand by their products once they leave their building

Dear Revdex.com, class="Apple-tab-span" This letter is in response to your request for our version of the facts regarding ID #: [redacted] We welcome the opportunity to provide our comments and necessary documents pertaining to this case [redacted] placed an order on November 1th, in our Showroom, located at [redacted] [redacted] ** – Sales Order [redacted] [please see attached document] He ordered a sleeper sofa “ [redacted] ”He has chosen a “pick up” option of merchandise from our Showroom When item arrived to our showroom location, we called Mr [redacted] to inform that his merchandise is ready for pick up Mr [redacted] came by himself to load this pounds sofa on his small truckWe advised him to inspect the item before he sign that he received item in good condition and he was told that we will not be responsible for any damages after item is picked up from our showroom location Order was picked up on November 13rd, – Sales Receipt #***, signed by [redacted] [please see attached document]Please also note that this Signature is a statement that all items were “counted, checked and received in good condition” Customer picked sleeper sofa using a pick up truckWe as a Store cannot take responsibility from the time of pick upIn this case risky, in our opinion On Sunday the 16th of November customer walked in to the store claiming that the sofa he received is damagedWe asked [redacted] to send us pictures of damage with short description of the problem – this is our standard procedureCustomer sent us pictures at 10:PM on November 16rdMonday the 17th of November we opened the claim and we sent pictures of the damaged sofa to the manufacturer for the response if the damage was possible cause by themWhile we were waiting for the response from the manufacturer Mr [redacted] walked in to our showroom on Tuesday the of November demanding refund in vulgar language and Mr [redacted] threat our employees that he will physically harass themWe asked the customer politely to leave the showroom and we told him that we get back to him once we get the answer from the manufacturerMr [redacted] came again in the morning hours on Wednesday the 19th of November demanding refund in vulgar language and using threats to the employees and ownersPolice was called and they advise us that if he comes in again we should call the Police immediately and he will be arrested The answer from the manufacturer was negativeFrom the pictures its obvious that the damage occurred in the delivery from our showroom to the customer houseAgain customer was informed at the time of pickup that he should inspect the sofa before he loaded on his vehicle You can also find this information in Terms and Conditions of CADO Modern Furniture signed by Customer while placing and order [please see attached document]We regret to advise that the agreement [Sales Order ***] has been broken by Customer and despite putting much effort we have been unable to solve the claim in form of the refund We would also like to advert that our satisfied existing customers are the best example that customer service is our priority If you have any questions or comments regarding this situation, please feel free to contact us by phone [redacted] *** or via email: [redacted] Sincerely, [redacted] ** CADO Modern Furniture, LLC

To Whom It May Concern On May 9, [redacted] with her husband purchased floor model items, sold as is, no returnsCustomers were at the store twice within the same day, to inspect the items, having in mind that they were buying floor model items in “as is” conditionThey paid $8, in total, including furniture, white glove delivery and taxOriginal price for those items was $12,Customers saved $3,buying floor model furnitureItems where scheduled to be delivered on Saturday May 14, between hours 12:pm to 3:pmOur delivery crew reported that there was a delay in deliveries due to the trafficCrew arrived around 5:30-6:pm and customer could at any time call the store to reschedule the delivery if no longer available to receive items that dayCustomers chose to waitItems where placed into the rental vehicle and secured in the same condition as inside of the storeCustomers purchased sectional with built in recliner, which is very heavyCustomers' house has very tide walkways and staircasesFor that reason husband was helping our crew to bring safely to the roomAfter the delivery, customers claimed that our crew damaged the stairs and post which was supposedly painted right beforeOur crew reports that this damage was from the past and they where sure that they didn’t do any damageIn regards damages to the actual items, we advise customer few times that they should inspect the items at the storeWe don’t see on the pictures any new damages except those which were clearly visible at the storeWe cannot be responsible for customers not to take any notes what was defective at the store, or simply took the pictures of it and compare at the customers' houseIn regards customers are claiming that crew damaged one of the bed slats, same situation applyThat wooden slat was damaged at the store – displayed and marked DISPLAY MODEL FOR SALE, and customer was fully aware of it buying floor model itemWe did offer customer as a complimentary new slat, but customer rejected the offerDamage is minor and bed can be used as is or we advise customer to obtain one slat from local hardware storeAs of courtesy of CADO Modern Furniture, we can offer one slat which can be picked up from Berlin storeLastly in regards of Invoice sent by you for amount of $from [redacted] , supposedly owner of [redacted] We checked the State business database if this is a valid and licensed business and we where told that there is no business in state of Connecticut registered under this name or by full name of [redacted] We also called [redacted] to verify the business and license and he stated that he is not a contractor and he only does side jobs and he does all the jobs underneath the table for cashThat all makes sense to us when someone is charging 397$ for two square inch repairThat is clearly overchargedWe, proud residents of State of Connecticut cannot support anyone paying cash for services, especially repairsNow we know the reason why customer didn’t want us to inspect potential damages and quickly claimed that was already repairedThis all sounds shady for usLastly, after reviewing the entire case, we have no doubts that customers was looking to buy great quality, branded items for the lowest possible price and to save even more trying to get them as new and to do some repairs at home at our cost Best regards, CADO Modern Furniture

Complaint: ***
I am rejecting this response because:
If the floor items had such visible damage we would not have purchased them in the first place. We would not spend $8,on damaged furnitureThis furniture was damaged during the delivery processLike I stated previously the furniture looked like it was stuffed in a *** and it was not protectedMarcin made it a point to include what we savedWhat does the price have to do with the delivery of the furniture? Is Marcin suggesting that we get what we paid for? If so, the total we paid $8,is not cheap by any meansAre we not deserving of professionalism of the highest degree because we purchased furniture in which we saved money? He is insinuating that we purchased something on the cheap and that is the kind of delivery we deserveThe stairs and post in our home were damaged by the delivery menEverything in our home is newWe waited for Marcin to come and assess the damage but first he is out of the country and for some reason no one else from his establishment was available to come and second he did not show or call when he was supposed to be there on May How long should we wait? At this point Marcin expressed how important we are as customers by not calling or showing upWe would like to move into our home and we have an estimate for the damage that occurred during the delivery processMarcin also suggests that if or when you pay cash for services you're less of a responsible citizenYou're somehow unworthy of being treated with decency and professionalism? I paid cash for services that had nothing to do with the store except for the damage that was caused during the delivery and also paid less for furniture that cost more, so the delivery was appropriate and proper according to the perceived evaluation? This is not a conglomerate or multi-national corporationI could have taken the money and purchased items from a corporate entity but instead a part of my consideration was to invest in a local small business.
There should not have been any reason that my husband should have had to help these "White Glove Delivery" menThe reason my husband had to help was so that no more damage would occur with the sectionalThe delivery men took photos of the damage when it occurredWhy would photos be taken on account of nothing being done incorrectly? The professionalism, expertise, and skills of performance in their delivery services leaves a lot to be desired and has to be questionedThis was not what I was assured, and certainly not what is to be expected by a company that one of its main focuses in its business model is the delivery of goods and services.
It is offensive that Marcin is attacking me on the grounds of questioning my character in such an obvious, aggressive, deliberate and demeaning mannerHe is making me out to be one who is out to manipulate the situation, and apparently that is what Marcin feels my intent was from the startI am asking for a full refund due to the fact that the furniture was damaged upon delivery and payment for the damage that occurred during the delivery of this furniture and the fact that we cannot sleep on the bedIf they put so much value on pride, maybe they should be a bit more prideful of how they go about conducting their own business, and not concern themselves with the determining value of their customersWhat their potential customers do outside the framework of conducting business with them isn't in the least their concernThe only concern to be had is how they conduct themselves by how they represent themselves to every single customer.
Sincerely,
*** ***

Dear Revdex.com we already reply to the complaintEverything what we previously stated not need to be repeated.
Best regards
CADO Modern Furniture

Complaint: [redacted]
I am rejecting this response because: If the floor items had such visible damage we would not have purchased them in the first place. We would not spend $8,400.00 on damaged furniture. This furniture was damaged during the delivery process. Like I stated previously the furniture looked like it was stuffed in a [redacted] and it was not protected. Marcin made it a point to include what we saved. What does the price have to do with the delivery of the furniture? Is Marcin suggesting that we get what we paid for? If so, the total we paid $8,400.00 is not cheap by any means. Are we not deserving of professionalism of the highest degree because we purchased furniture in which we saved money? He is insinuating that we purchased something on the cheap and that is the kind of delivery we deserve. The stairs and post in our home were damaged by the delivery men. Everything in our home is new. We waited for Marcin to come and assess the damage but first he is out of the country and for some reason no one else from his establishment was available to come and second he did not show or call when he was supposed to be there on May 28. How long should we wait? At this point Marcin expressed how important we are as customers by not calling or showing up. We would like to move into our home and we have an estimate for the damage that occurred during the delivery process. Marcin also suggests that if or when you pay cash for services you're less of a responsible citizen. You're somehow unworthy of being treated with decency and professionalism? I paid cash for services that had nothing to do with the store except for the damage that was caused during the delivery and also paid less for furniture that cost more, so the delivery was appropriate and proper according to the perceived evaluation? This is not a conglomerate or multi-national corporation. I could have taken the money and purchased items from a corporate entity but instead a part of my consideration was to invest in a local small business. There should not have been any reason that my husband should have had to help these "White Glove Delivery" men. The reason my husband had to help was so that no more damage would occur with the sectional. The delivery men took photos of the damage when it occurred. Why would photos be taken on account of nothing being done incorrectly? The professionalism, expertise, and skills of performance in their delivery services leaves a lot to be desired and has to be questioned. This was not what I was assured, and certainly not what is to be expected by a company that one of its main focuses in its business model is the delivery of goods and services. It is offensive that Marcin is attacking me on the grounds of questioning my character in such an obvious, aggressive, deliberate and demeaning manner. He is making me out to be one who is out to manipulate the situation, and apparently that is what Marcin feels my intent was from the start. I am asking for a full refund due to the fact that the furniture was damaged upon delivery and payment for the damage that occurred during the delivery of this furniture and the fact that we cannot sleep on the bed. If they put so much value on pride, maybe they should be a bit more prideful of how they go about conducting their own business, and not concern themselves with the determining value of their customers. What their potential customers do outside the framework of conducting business with them isn't in the least their concern. The only concern to be had is how they conduct themselves by how they represent themselves to every single customer. 
Sincerely,
[redacted]

I would not recommend this furniture company to anyone. My product was received damaged and instead of working with me to resolve and fix the product the manager basically said I caused the damage. It took me weeks to finally reach a manager as it appears he never works or comes into the store. Deliver service was horrible and could not even schedule a time to deliver the product to my house. This would have to be one of the worst furniture shopping experience I have ever had. DO NOT BUY from this company they will not stand by their products once they leave their building.

To Whom It May Concern On May 9, 2016 [redacted] with her husband purchased floor model items, sold as is, no returns. Customers were at the store twice within the same day, to inspect the items, having in mind that they were buying floor model items in “as is” condition. They paid $8,400.00...

in total, including furniture, white glove delivery and tax. Original price for those items was $12,245.13. Customers saved $3,845.13 buying floor model furniture. Items where scheduled to be delivered on Saturday May 14, 2016 between hours 12:00 pm to 3:00 pm. Our delivery crew reported that there was a delay in deliveries due to the traffic. Crew arrived around 5:30-6:00 pm and customer could at any time call the store to reschedule the delivery if no longer available to receive items that day. Customers chose to wait. Items where placed into the rental vehicle and secured in the same condition as inside of the store. Customers purchased sectional with built in recliner, which is very heavy. Customers' house has very tide walkways and staircases. For that reason husband was helping our crew to bring safely to the room. After the delivery, customers claimed that our crew damaged the stairs and post which was supposedly painted right before. Our crew reports that this damage was from the past and they where sure that they didn’t do any damage. In regards damages to the actual items, we advise customer few times that they should inspect the items at the store. We don’t see on the pictures any new damages except those which were clearly visible at the store. We cannot be responsible for customers not to take any notes what was defective at the store, or simply took the pictures of it and compare at the customers' house. In regards customers are claiming that crew damaged one of the bed slats, same situation apply. That wooden slat was damaged at the store – displayed and marked DISPLAY MODEL FOR SALE, and customer was fully aware of it buying floor model item. We did offer customer as a complimentary new slat, but customer rejected the offer. Damage is minor and bed can be used as is or we advise customer to obtain one slat from local hardware store. As of courtesy of CADO Modern Furniture, we can offer one slat which can be picked up from Berlin store. Lastly in regards of Invoice sent by you for amount of $397.00 from [redacted], supposedly owner of [redacted] We checked the State business database if this is a valid and licensed business and we where told that there is no business in state of Connecticut registered under this name or by full name of [redacted]. We also called [redacted] to verify the business and license and he stated that he is not a contractor and he only does side jobs and he does all the jobs underneath the table for cash. That all makes sense to us when someone is charging 397$ for two square inch repair. That is clearly overcharged. We, proud residents of State of Connecticut cannot support anyone paying cash for services, especially repairs. Now we know the reason why customer didn’t want us to inspect potential damages and quickly claimed that was already repaired. This all sounds shady for us. Lastly, after reviewing the entire case, we have no doubts that customers was looking to buy great quality, branded items for the lowest possible price and to save even more trying to get them as new and to do some repairs at home at our cost.   Best regards, CADO Modern Furniture

To Whom It May Concern On May 9, 2016 [redacted] with her husband purchased floor model items, sold as is, no returns. Customers were at the store twice within the same day,...

to inspect the items, having in mind that they were buying floor model items in “as is” condition. They paid $8,400.00 in total, including furniture, white glove delivery and tax. Original price for those items was $12,245.13. Customers saved $3,845.13 buying floor model furniture. Items where scheduled to be delivered on Saturday May 14, 2016 between hours 12:00 pm to 3:00 pm. Our delivery crew reported that there was a delay in deliveries due to the traffic. Crew arrived around 5:30-6:00 pm and customer could at any time call the store to reschedule the delivery if no longer available to receive items that day. Customers chose to wait. Items where placed into the rental vehicle and secured in the same condition as inside of the store. Customers purchased sectional with built in recliner, which is very heavy. Customers' house has very tide walkways and staircases. For that reason husband was helping our crew to bring safely to the room. After the delivery, customers claimed that our crew damaged the stairs and post which was supposedly painted right before. Our crew reports that this damage was from the past and they where sure that they didn’t do any damage. In regards damages to the actual items, we advise customer few times that they should inspect the items at the store. We don’t see on the pictures any new damages except those which were clearly visible at the store. We cannot be responsible for customers not to take any notes what was defective at the store, or simply took the pictures of it and compare at the customers' house. In regards customers are claiming that crew damaged one of the bed slats, same situation apply. That wooden slat was damaged at the store – displayed and marked DISPLAY MODEL FOR SALE, and customer was fully aware of it buying floor model item. We did offer customer as a complimentary new slat, but customer rejected the offer. Damage is minor and bed can be used as is or we advise customer to obtain one slat from local hardware store. As of courtesy of CADO Modern Furniture, we can offer one slat which can be picked up from Berlin store. Lastly in regards of Invoice sent by you for amount of $397.00 from [redacted], supposedly owner of [redacted] We checked the State business database if this is a valid and licensed business and we where told that there is no business in state of Connecticut registered under this name or by full name of [redacted]. We also called [redacted] to verify the business and license and he stated that he is not a contractor and he only does side jobs and he does all the jobs underneath the table for cash. That all makes sense to us when someone is charging 397$ for two square inch repair. That is clearly overcharged. We, proud residents of State of Connecticut cannot support anyone paying cash for services, especially repairs. Now we know the reason why customer didn’t want us to inspect potential damages and quickly claimed that was already repaired. This all sounds shady for us. Lastly, after reviewing the entire case, we have no doubts that customers was looking to buy great quality, branded items for the lowest possible price and to save even more trying to get them as new and to do some repairs at home at our cost.   Best regards, CADO Modern Furniture

Dear Revdex.com we already reply to the complaint. Everything what we previously stated not need to be repeated. Best regardsCADO Modern Furniture.