CS Rep*** on Sunday, December had me on hold for a total of mins when I called to inquire about a "unusual activity" error I received while trying to purchase Premium Tickets on telecharge.com
She was definitely snippy, rude and disrespectfulWith an annoyed tone of voice and constantly interrupting any questions I had while telling me to allow her to "stick to her script"After I voiced a concern regarding her way of interrupting me, she point-blank asked me "are you done?"
After letting her know I'd been on hold for so long while she searched for the tickets and was confirming information with me she threatened the sale by stating that "she couldn't take it" and that I "needed to be shipped off to a Supervisor" and promptly put me on holdAfter more minutes Floor Supervisor *** took the phone call, explained to me she couldn't help me bit that I would get a callbackDue to the extent of the phone call and Kathy's unwillingness to confirm that my ticket
I paid for tickets to an event at *** *** on May Telecharge provided a PDF file of e-ticketsThe tickets show a bar code on my computer screen, but the bar codes do not printI have printed many e-tickets in the past and never encountered this problemThe tickets need to have the bar code scanned to enter the eventI contacted Telecharge via ***I got back a message that this could be resolved only by calling customer serviceI called those numbers, waited on hold for minutes, nobody picked upTheir outgoing message said to contact them on their web siteI went to the web site and the only option is to send an e-mail to ***I sent an e-mail asking for them to call me, they have not done so
CS Rep*** on Sunday, December had me on hold for a total of mins when I called to inquire about a "unusual activity" error I received while trying to purchase Premium Tickets on telecharge.com
She was definitely snippy, rude and disrespectfulWith an annoyed tone of voice and constantly interrupting any questions I had while telling me to allow her to "stick to her script"After I voiced a concern regarding her way of interrupting me, she point-blank asked me "are you done?"
After letting her know I'd been on hold for so long while she searched for the tickets and was confirming information with me she threatened the sale by stating that "she couldn't take it" and that I "needed to be shipped off to a Supervisor" and promptly put me on holdAfter more minutes Floor Supervisor *** took the phone call, explained to me she couldn't help me bit that I would get a callbackDue to the extent of the phone call and Kathy's unwillingness to confirm that my ticket
I paid for tickets to an event at *** *** on May Telecharge provided a PDF file of e-ticketsThe tickets show a bar code on my computer screen, but the bar codes do not printI have printed many e-tickets in the past and never encountered this problemThe tickets need to have the bar code scanned to enter the eventI contacted Telecharge via ***I got back a message that this could be resolved only by calling customer serviceI called those numbers, waited on hold for minutes, nobody picked upTheir outgoing message said to contact them on their web siteI went to the web site and the only option is to send an e-mail to ***I sent an e-mail asking for them to call me, they have not done so