Cafe Amalfi Reviews (%countItem)
Cafe Amalfi Rating
Address: 6703 14th St W Ste 111, Bradenton, Florida, United States, 34207-5836
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ALERT: Do not order from here!! Rude, disrespectful, stereotyping owner
Due to the current health pandemic, I wanted to support local small restaurant owners. I googled restaurants open near me and found one that was open with decent reviews; Café Amalfi. I placed a $68 online order though the app on their website for 'pick-up'. When I picked up my food, I drive home and handing out food to people, noticed I was missing half of the order (I also should have checked before I left). When I drove back to the restaurant, the owner was rude and insinuated it was my fault they didn't pack all the food together property. Strike one.
I also noticed two of the subs I ordered were prepared incorrectly, so when I had to go back to the resultant, I brought them with me to get corrected. This set off the owner into a mad rage; he told me that if I read the paper menu that was only available in their restaurant, I would understand that all bread is toasted and comes with lettuce and tomato. I showed the owner that on the app, it only indicated meat and cheese and there was an option for toasted sub. He started screaming at me and said 'he can't conform to everyone's preferences and this is how he makes his subs'.
Even after showing the owner the app to order food didn't indicate any of this information, he generalized the millennial generation and labeled us 'spoiled and ungrateful'; then proceeded to tell me he doesn't need my business and is thriving fine without it. I tried to explain I had never eaten at his establishment before and only had the information provided on the app on his website and was trying to support local small businesses by giving them my business.
After he continued to belittle and yell at me, I decided my kind gesture was for sure wasted on a location that didn't appreciate new customers, I told him I wanted a refund for everything as this is not professional or customer service oriented. He refused to let me get a refund and said he already made the food so it's my problem.
Moral of the story.. do not give this restaurant your business. Not only was the owner rude, but the food wasn't good either.
Product_Or_Service: Restaurant - Order Pickup
Order_Number: XXXXXX-XXXXXXXXXX
Other (requires explanation) I would like for the owner to reprimanded on how they treat new customers, especially in a time where people are losing their jobs, but still trying to support local businesses but are treated extremely rude and unprofessional. I would like a refund as I was denied one, which shouldn't be allowed after an owner has cursed (used derogatory language) and stereotyped a customer.
This verbal response was taken by Revdex.com.
Business stated that all the customer's food was made and given to her when she arrived for pick up at the restaurant. The customer forgot the salad on the counter when she left and they called her to let her know but she did not pick up the phone. The customer soon returned to the restaurant to pick up the missing salad and also made a scene about a sandwich being made incorrectly. A sub had made been made toasted when she did not want it toasted. The business then remade that sub for her and she still complained. There will be no refund as she took all the food she ordered plus an additional sandwich she was not charged for.
ALERT: Do not order from here!! Rude, disrespectful, stereotyping owner
Due to the current health pandemic, I wanted to support local small restaurant owners. I googled restaurants open near me and found one that was open with decent reviews; Café Amalfi. I placed a $68 online order though the app on their website for 'pick-up'. When I picked up my food, I drive home and handing out food to people, noticed I was missing half of the order (I also should have checked before I left). When I drove back to the restaurant, the owner was rude and insinuated it was my fault they didn't pack all the food together property. Strike one.
I also noticed two of the subs I ordered were prepared incorrectly, so when I had to go back to the resultant, I brought them with me to get corrected. This set off the owner into a mad rage; he told me that if I read the paper menu that was only available in their restaurant, I would understand that all bread is toasted and comes with lettuce and tomato. I showed the owner that on the app, it only indicated meat and cheese and there was an option for toasted sub. He started screaming at me and said 'he can't conform to everyone's preferences and this is how he makes his subs'.
Even after showing the owner the app to order food didn't indicate any of this information, he generalized the millennial generation and labeled us 'spoiled and ungrateful'; then proceeded to tell me he doesn't need my business and is thriving fine without it. I tried to explain I had never eaten at his establishment before and only had the information provided on the app on his website and was trying to support local small businesses by giving them my business.
After he continued to belittle and yell at me, I decided my kind gesture was for sure wasted on a location that didn't appreciate new customers, I told him I wanted a refund for everything as this is not professional or customer service oriented. He refused to let me get a refund and said he already made the food so it's my problem.
Moral of the story.. do not give this restaurant your business. Not only was the owner rude, but the food wasn't good either.
Product_Or_Service: Restaurant - Order Pickup
Order_Number: XXXXXX-XXXXXXXXXX
Other (requires explanation) I would like for the owner to reprimanded on how they treat new customers, especially in a time where people are losing their jobs, but still trying to support local businesses but are treated extremely rude and unprofessional. I would like a refund as I was denied one, which shouldn't be allowed after an owner has cursed (used derogatory language) and stereotyped a customer.
This verbal response was taken by Revdex.com.
Business stated that all the customer's food was made and given to her when she arrived for pick up at the restaurant. The customer forgot the salad on the counter when she left and they called her to let her know but she did not pick up the phone. The customer soon returned to the restaurant to pick up the missing salad and also made a scene about a sandwich being made incorrectly. A sub had made been made toasted when she did not want it toasted. The business then remade that sub for her and she still complained. There will be no refund as she took all the food she ordered plus an additional sandwich she was not charged for.