Cafe Cartel Systems

This customer simply needs to unsubscribe from the service she has elected to subscribe toThis subscription service is used by millions of peopleHer complaints are odd in that she elected to subscribe yet she claims she can'tWe don't subscribe or unsubscribe users, this is an internal policy, and additionally the subscription service is not managed by us, it's managed by [redacted] Once again, we aren't sure why she is complaining, because she can manage her subscriptionWe do not unsubscribe users because of potential errors that can occur, some users have many accounts with different types of subscriptionsMost notable is the fact that the subscribers can clearly unsubscribe themselvesIf you wish to contact me with more information, you may reach us at [redacted]

There is not a way to access my original subscriptionI keep emailing *** asking him to tell me exactly how to do itHe just keeps telling me to do but not the link, tab or anyway to do itHe says its through a third party companyThis 3rd party company that is doing the bill is "Coast to Coast Business Solutions which shows *** *** being the principal of.Like I said *** is scamming customers he is a one man show selling computers to small business, billing their credit cards, he is the one who handles tech support and then sends customers a virus when they dont sign up for serviceThen once he gets your money he tells you to read the manualI have a copy of all his emailsI contacted *** *** and they say they don't have record of payment through them***s the one controlling the billing through Coast to Coast but when you call that number you cannot get throughNo place to login and unsubscribeWhy doesn't he send me specific link or specific instructionsTerms and Conditions:In consideration for the monthly recurring payments to be paid to CCBS, IncDBA Café Cartel Systems for their above listed Software and Service(s), the Customer shall pay CCBS, IncDBA Café Cartel Systems the option decided from below using the per terminal optionMonthly fees described in this Agreement are paid by Customer to CCBS, IncDBA Café Cartel SystemsPayments will continue until customer notifies CCBS, IncDBA Café Cartel Systems in writing they have discontinued use of the Software and Service(s) or the date they wish the services to be no longer providedIn that event, the Software and Service(s) will be deactivated and any related property returned to CCBS, IncDBA Café Cartel Systems at the cost of the customerThe terms of the foregoing Agreement are agreed to and accepted:

There is not a way to access my original subscriptionI keep emailing *** asking him to tell me exactly how to do itHe just keeps telling me to do but not the link, tab or anyway to do itHe says its through a third party companyThis 3rd party company that is doing the bill is "Coast to Coast Business Solutions which shows *** *** being the principal of.Like I said *** is scamming customers he is a one man show selling computers to small business, billing their credit cards, he is the one who handles tech support and then sends customers a virus when they dont sign up for serviceThen once he gets your money he tells you to read the manualI have a copy of all his emailsI contacted *** *** and they say they don't have record of payment through them***s the one controlling the billing through Coast to Coast but when you call that number you cannot get throughNo place to login and unsubscribeWhy doesn't he send me specific link or specific instructions.Terms and Conditions:In consideration for the monthly recurring payments to be paid to CCBS, IncDBA Café Cartel Systems for their above listed Software and Service(s), the Customer shall pay CCBS, IncDBA Café Cartel Systems the option decided from below using the per terminal optionMonthly fees described in this Agreement are paid by Customer to CCBS, IncDBA Café Cartel SystemsPayments will continue until customer notifies CCBS, IncDBA Café Cartel Systems in writing they have discontinued use of the Software and Service(s) or the date they wish the services to be no longer providedIn that event, the Software and Service(s) will be deactivated and any related property returned to CCBS, IncDBA Café Cartel Systems at the cost of the customerThe terms of the foregoing Agreement are agreed to and accepted:

Hello I understand that the consumer still continued their complaintWell I would refer back to my previous email, stating that they were the ones who signed up on theSo lied and responded that she didn'tNow I provide you this evidence attached indicating the truth, that she could in fact cancel her payments, which also indicates she signed on itSo not only was she was not telling the truth, more importantly her claim is falseShe could and did follow the directions I provided.Thank you,

This customer simply needs to unsubscribe from the service she has elected to subscribe toThis subscription service is used by millions of peopleHer complaints are odd in that she elected to subscribe yet she claims she can'tWe don't subscribe or unsubscribe users, this is an internal
policy, and additionally the subscription service is not managed by us, it's managed by ***. Once again, we aren't sure why she is complaining, because she can manage her subscriptionWe do not unsubscribe users because of potential errors that can occur, some users have many accounts with different types of subscriptionsMost notable is the fact that the subscribers can clearly unsubscribe themselves.
If you wish to contact me with more information, you may reach us at ***

Hello, The timeline and information of this complaint is well detailed. We have both records of conversation as well as phone logs. They should contact the manufacturer for support, they can send the unit back for repair. This is not what we do, we only support the software. We work...

with hardware, but if it's not functioning then they have to go to the manufacturer. The software is functioning properly. It is the same software as before they had the problem. That being said: we had already troubleshooted this problem. It was determined they have a hardware problem. Their store was broken into. Their cash drawer was stolen or broken. They replaced the cash drawer but the new drawer would not open. There are numerous reasons this could be happening. But most likely occurred from the damage of their system by thieves when their system was broken into. It could be a cable, or it could be a port on the computer.They have called us well after the point of service expiration of contract. We did answer their calls by phone. We walked them through the entire process we do over the phone. I personally did this with an employee at the store in front of the computer, while I was on the phone.I followed our guide. This is documented here: [redacted]When this guide does not work, it's a hardware issue. The owner has called from outside of the store - we can not trouble shoot a problem when the person on the phone is not at the store. Additionally given the problem and given the nature of how we can operate, we can not remotely connect to a computer when the customer is not on service. If some other problem occurs while we are logged in and not on support, we are tend to held responsible. So in the interest of best results we do not log in, but can provide phone support.If requested I can provide call logs and emails to back up the proof of our support and our dedication to this customer, despite her outcome.Finally, for a year now, our support policy is that our customers can schedule an appointment. And when that occurs they call in. We do not support by placing calls. This is not an abnormal situation this is how many businesses operate. Customers can schedule appointments at schedule.cafecartel.comWe respond promptly to calls and emails. This is indicated by our call log and our email correspondence with the customer, if so requested.

This customer simply needs to unsubscribe from the service she has elected to subscribe to. This subscription service is used by millions of people. Her complaints are odd in that she elected to subscribe yet she claims she can't. We don't subscribe or unsubscribe users, this is an internal policy,...

and additionally the subscription service is not managed by us, it's managed by [redacted]. Once again, we aren't sure why she is complaining, because she can manage her subscription. We do not unsubscribe users because of potential errors that can occur,  some users have many accounts with different types of subscriptions. Most notable is the fact that the subscribers can clearly unsubscribe themselves. If you wish to contact me with more information, you may reach us at [redacted]

Hello 
I understand that the consumer still continued their complaint. Well I would refer back to my previous email, stating that they were the ones who signed up on the. So lied and responded that she didn't. Now I provide you this evidence attached indicating the truth, that she could in fact cancel her payments, which also indicates she signed on it. So not only was she was not telling the truth, more importantly her claim is false. She could and did follow the directions I provided.
Thank you,

Review: I purchased a POS System from this company. From the beginning I had problems with the product. I told them I wanted to send it back. They assured me that they would fix it to my satisfaction. We got it running before we opened the business. I brought it to the business and it would not work. Called them and they worked on it. It would run for awhile and then stop. For the first few months it broke down several times, and they kept assuring me they would get it fixed. I had it break down several times, sometimes more than once a day. After a few months it seemed to work. Then it broke again...all problems were software related. When I called them they said I did not have a service contract with them so they did not want to fix it. After talking with them they did fix it. Well, a month and half later it is broken again. I called again and [redacted] did not want to help me. He said it sounded like a hardware issue. I called the number he gave me for hardware...they could not help. I contacted a local computer repair company. They came out and checked it and said it was a software problem with the POS System. I called them again. Now they want me to pay them $500 to fix it.I have been using the system for 8 months. During this time I have had nothing but problems. I could understand them wanting money if I had the system over a year with no problems. This is not the case. I have had it 8 months, paid over $3000, and have had problem after problem.Whatever happen to building a good product? Whatever happen to a year warranty? Whatever happen to customer service? I do not feel my request for them to fix the product is unreasonable. I have had it less than a year...and problems with it during this time. I would like help in solving this problem. Thank you.Desired Settlement: I would like the system fixed at no cost to me, or I would like to return it and get a refund.

Business

Response:

We are sorry that [redacted] has this issue. We have provided him more than this one option mentioned. He was also offered a $45.00 per hour option. He would not have to spend this $500.00 as stated. We don't know why this wasn't included in his statement, but we can definitely provide support for him at a reasonable cost.

Review: September 2013, [redacted] integrated our cafe cartel pos system with the mercury credit card processing. The integration was incorrectly programmed. The error in the programming and implementation caused our business to lose over $13,000 in cash. The error had to do with tip processing and collection. On our end, adjusted tips were accounted for in our reporting. The error caused the adjusted tip not to process with the mercury merchant services. [redacted] has been contacted several times for resolution. He is unresponsive. Any reprogramming that he has conducted, has caused further issues with our Cafe cartel POS system. The system is currently not functioning. We are forced to replace our system.Desired Settlement: We would like [redacted] to take responsibility for the integration issues by paying us the $13,000. Of cash loss caused, due to his gross incompetence.